Ronna was so helpful and got my wife and i our dream bed. Thank you so much!! And she sold us on a…read moregreat mattress at a great price!

Walked in looking for a 2nd bed for my aging relatives that are living in a senior community. Sales…read moreperson was very professional and knowledgeable. Not pushy at all. Picked out a Mattress, Box Spring and frame around noon on Monday. Everything was delivered professionally by 10:00 a.m. the next morning. Relatives were very pleased. Highly recommend this location!

I am very satisfied finally I sleep well and nothing hurts…read morefrom me and my wife the rating is super!

HORRIBLE SERVICE!!!! STAY AWAY!…read moreThere are plenty of places to buy mattresses or beds. DO NOT go to the American Mattress in HIghland Park!!!! After buying a bed set, we needed a different box spring.....that was on March 2nd. Since then we have received DECEIVING calls saying the new box spring would be delivered in a week, the next two days, you name it. ALL LIES! Now they don't even answer the phone!!! BAD CUSTOMER SERVICE LYING MANAGERS/WORKERS TOTALLY UNRELIABLE! MINUS 10 STARS.

I purchased furniture set plus I paid for warranty and one of the furniture was defected upon…read moredelivered, delivered people told me to call them which I did and they have been giving me run around since I purchased the furniture in 2024. We cannot even use the sofa since, I am highly disappointed with the services I received and how I have been treated with the Hayes company that suppose to be the services department for Dump Furniture. Last time Hayes texted, I was told to call the store directly

Terrible service and zero accountability!…read more We purchased a sofa at The Dump in Deerfield and paid in full upfront - the sofa price, delivery fee (including carrying it upstairs), and taxes. The contract is full of penalties for the customer if we are not at home when they deliver. They promised delivery on the 11th. It's now the 24th, and no one has called us, no updates, no explanation. It seems they can delay as long as they want and break their commitments, while we are expected to sit at home and wait for weeks. On top of that, if we leave and miss their random delivery attempt, we risk getting fined - even though they already missed their promised date by two weeks. This is unacceptable. Payment should only be collected upon delivery, not in advance for this "great" furniture shop ! Never again with this store, and I would not recommend it to anyone !!!

Great Service! Harris, the store manager, is very knowledgeable and thorough. Great selection of…read moreproducts and he took the time to explain the differences in the mattresses and the bases. He made sure we were getting exactly what we needed. Great experience!

Lynn is an excellent salesperson. She researches her…read moreproducts with a fine tooth comb. She asks the right questions of customers to better serve our goals. She is kind and she cares if you're comfortable in your store experience. Trustworthy, personal, but fantastically professional!

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Beware of "regional pricing"! After signing up for their sales notifications, I received one…read morestating that an item was on sale for $399. I called the customer service line to order it for pick up and they informed me that the cost for a person in Illinois is NOT $399 but $449! They were NOT willing to negotiate. Not a good look for your company. Not to mention false advertising!

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

(To save time I'm going to copy/paste from the Google Review I just wrote... I don't usually Yelp…read morefor anything other than restaurants but my experience here was good enough to warrant it): After having a bad experience a different store (and walking out of another), I decided to walk into American Mattress and give them a shot. I worked with Bob Palka, sales manager... and he was awesome! He hooked me up with a Simmons Beauty Rest and I'm sleeping like a baby now. These guys have their own delivery drivers - not subcontracted - which is important if you don't want to get talked out of refusing a delivery after having holes cut in your old mattress (Steinhafel's in VH... stay away from them!). American Mattress has a great return/exchange program and Bob is a solid sales guy who cares about his customers. Go see Bob!!!

I believe we have a problem here. The 2 mattresses I purchased mid-January were promised in "2 - 3…read moreweeks" because they were "custom made." I bought the line. This stretched to 4 weeks where I was re-promised 2 more weeks. I pulled the plug at 6 weeks with no sign that I would ever get my purchases. My request for a refund was processed immediately upon request. This experience resembled a ponzi scheme whereby my payment was being used to pay down prior expenses and the factory simply was not delivering new goods. American Mattress has apparently already gone through reorganization and the retail landscape is littered with their closed stores. It is unfortunate because I liked the product I chose and found the salesperson knowledgeable. But my recommendation is buyer beware.

I can't say enough great things about Mattress Firm at Willow Creek Road in Glenview. Aristotle,…read morethe store manager was so kind to my mother. It's rare to find a business that treats customers like family, but this store absolutely does. Highly recommend Willow Creek Mattress Firm for their amazing products and even better people!"

Not sure if we had the same salesman as Will C. below, but we experienced the same treatment when…read morewe visited this location this afternoon. Upon walking in, we were greeted and explained what the different color codes meant. The salesman kept wanting to "educate" us on the different selections and I explained I would probably have more questions after browsing a bit. He asked me to take off my coat and get comfortable/lay on the beds to which I said, "no", and that I would find a few I liked and then compare them to one another/ask questions/etc. He refused to let me walk through the store and was taking deep breaths/closing his eyes like he was trying to maintain his composure. I simply wanted to browse the selection before coming to him with questions, but he was following me around basically telling me that I needed to ask him questions to get "educated" on the selection. I began to feel a bit uncomfortable (and it takes a LOT for that to happen) and, for the first time in my life, I walked out of a store due to the creepy, extremely pushy/aggressive treatment. I understand retail as a business and the current state of brick & mortar stores, but this type of behavior is enough to make a potential customer *not* want to purchase from your location (or from your chain of stores in general). This employee is obviously unstable, but, in the end, it reflects poorly on Mattress Firm as a whole. I took my business to Bloomingdale's where the salespeople were happy to let me browse, ask a few questions, and ultimately make my $3K+ purchase. All I needed was a few minutes to browse the inventory, Mattress Firm. Don't push people out the door because you're desperate to make your sales...

Sales help encouraging to the novice shopper. Delightful…read moreselection of kitchen tables and comfortable chairs The love seat and ottoman were just the right size for my apartment. Many years ahead for what I paid. Talk to me. A few more pieces are coming tomorrow.

Kat was great! We were struggling to find a mattress that wasn't too firm. We ordered one and had…read moreit delivered and found it to be too hard for what we needed. After going back to the store Kat worked with us very closely and very professionally to make sure that we got the right mattress. Thank you, Kat!