Charlie, the owner, is such a stand-up business man. I recommend this store to any and all…read morelooking. He stood by the quality of his product- without hassle. We had a factory issue with a well known brand- and he simply said "I want my customers to be happy." The replacement mattress hit the spot and is so very comfortable. My wife and I are very very happy, and we look fw to a great nights sleep for many years to come.

My sister bought a mattress from Mattress Pro just before I decided I needed one. She did lots of…read morecomparison shopping and sent me here. Charlie was terrific. Knows his products and didn't push me to a higher price point. I bought a very firm Simmons. It was delivered and set up by his company. The price was excellent. I've been telling all my friends about this store.

After shopping several stores I came into American Matresss and was greeted by Ben the business…read moreowner. Ben could not have been more helpful and was indeed very helpful in picking out a mattress! Not only did he help my wife and I, find the perfect mattress but we were extremely happy with the price! If you need a mattress, I highly recommend stoping into American Matress! I'm sure any one there will give you the same great experience but don't be afraid to ask for my guy Ben!

A new mattress isn't something that you purchase too many times in your life, so when the time does…read morecome it's nice finding a local family owned place that has all your needs. My wife and I headed out last night (9/2/16) to checkout what American Mattress had to offer. We were welcomed by Bill, a salesman who has been with the company for ten years. We had our two young daughters with us and he made sure they were perfectly situated in some bean bag chairs and found a Netflix program to keep them occupied while Mommy and Daddy tested out the mattresses. Bill made us feel very comfortable and was nonintimidating...he kind of just let us check everything out and was there to answer our questions as they came up. We really liked the selection...they had every big name brand represented, from Simmons to Serta to Tempur-Pedic to Sealy, etc. Although it wasnt our plan to buy on that visit, we found what we were looking for in a Serta and decided to take advantage of the killer Labor Day deals! Now, we just can't wait until the mattress is delivered next week! I highly recommend this store and will definitely be a returning customer.

Just got a new couch from here and I absolutely love it. A lot of options to choose from and great…read morepricing. If you don't want to spend an arm and a leg I would highly recommend coming here for your next furniture purchase. Not to mention our sales representative was great and helped us load it into the car.

We worked with Mari Ann to purchase a sectional. She was so helpful and knowledgeable and we felt…read moreno pressure at all. We were unsure if the sectional would fit through a doorway into our basement and she did everything she could for us to ensure that we purchased the correct size. She was always in contact with us. Even the 2 gentlemen that delivered the sectional were fantastic!! We will be back for more furniture in the future and we highly recommend stopping in and giving this wonderful place a try. We felt so "at home" with them.

I came in on the 8th if this month. Just looking at mattresses. So I could get an idea of what I…read morewant and how much it would cost. The manager, Tom, was there. Very friendly. Gave me a lot of information. Told him what I was looking for. Showed me 3 that matched what I wanted. Had no intentions on buying that day. But the price was great. Bought a mattress, box spring and the bed frame. And when Saturday came, the delivery guys were right in the time frame that was given to be the day before. Very nice guys. I definitely recommend this store to anyone. Very happy with my purchase.

Best mattress ever!!! Sales team does not push, just answers your questions honestly and allows…read moreyou to try mattresses in showroom for as long as you need. I will never purchase a mattress anywhere but from Verlo Crystal Lake going forward. Loved the whole experience and love my new mattress!

Came in looking for a new mattress for my daughter. I always dread going into places that have…read moresales reps working for commission, especially on a budget. It can be extremely uncomfortable to not meet the prices a sales person wants for the time they spend working with you. Let me say, I was presently surprised by the very "human" approach at this location. I felt respected, even though my purchase was not going to be a big commission payment for the sales rep. Yesterday was a super cold day and everything was icy and unpleasant, but our rep, Donald, helped get our mattress strapped down and kept a cheery, welcoming disposition the entire time. Thank you, Donald, for your help and for making us feel appreciated. I intend on coming back when we redo our guest bedroom in the future. This was a notable experience - best I've had in a while!

We bought a mattress and adjustable bed frame in Mchenry. The salesman, Manny was nice and helpful…read more Unfortunately the mattress didn't work for us. When we went back, he was less than helpful. I had asked if we could return and he said yes, $250 fee. When we went back he said bed frame was not returnable. We don't like the adjustable frame. I feel like he took advantage of us because we are old. We got another mattress, which is also too hard for us. Went to mattress firm in Crystal lake and talked to Tim. He was very nice and wanted to fix the problem for us. Unfortunately we would have had to spend more money and just couldn't do it. So we have a mattress and adjustable bed frame that we don't use and it cost us $2400! While Tim was nice, I would not recommend Mattress Firm to anyone!

It took over 9 months for my five pieces of living room furniture to be delivered - OBSURD!…read more One of the two installers, upon delivery, reeked of marijuana...truly unethical and unprofessional! 14 of the 16 furniture feet were herky jerky installed, i.e., missing screws, stripped screw holes and improperly aligned/square to each corner. Does management care about the aforementioned? I'll be looking for an apology and discount allowance on my purchase....!!!!!!

Pushy, aggressive, and rude. We visited to test mattresses and were stuck with an overly talkative…read moresalesman who wanted to be with us every step. After informing him that sales style wouldn't work, his manager came to hover, then demean my wife and I. She was surprisingly rude and mean when informed we didn't appreciate high pressure sales tactics. We gladly left with our budget for a luxury mattress to be spent at a respectable establishment. What a weird sales approach for such an ordinary store.

Wow!!! What a great furniture store!! I think they're keeping less supply in the store due to…read moreCOVID, but it worked out great for us. Kim was super quick to pull up suggestions for us on her iPad. She seemed to intuitively know our style. When all was said and done, we ordered our furniture and walked out within a half an hour. We're super excited to get our new bedroom furniture.!! The prices were way better than we were expecting. We saw a sample of what we ordered, so that helped too. Go see them!!

Mari Ann was an amazing help to me! She help get met to the exact piece of furniture that I was…read morelooking for I would highly recommend her!

Delivery guys were super friendly quick and helpful…read more Gave us some ideas on best way to mount TV Great job!

My washer/dryer combo in our rental unit crashed out beyond repair. We have brand new tenants so…read morewe wanted it done correctly and in a hurry. I dealt with Voula Ballas who showed me several models at varying prices along with reviews for each. The delivery could not have gone smoother, Abt has their own delivery crew so we didn't have to worry about third party delivery nonsense we have dealt with in the past. Everything installed and running at a great price. Thank you Vaula and Abt. -Brian K.