just now New I never…read moreleave bad reviews but I'm just appalled by this location. We just moved to the area, we had used bonds ranch in the past when we lived here 4 years ago and they referred us to this clinic. We used an animal hospital religiously in Parker county and I should've just gone back to them. Our cat ended up with a laceration and was treated by this clinic on Tuesday, upon taking the dressing off last night noted none of the sutures had held up. Upon taking our cat in today to be rechecked, the vetinarian was condescending and simply came up with excuses trying to put the blame on us. It left a very bad taste in my mouth.

I will never understand how this establishment has 5 stars on Google…read more I originally found Avondale Animal Clinic through a search, and given the great reviews and proximity to my home, I was genuinely hoping this would be our new primary vet. Unfortunately, my experience didn't reflect those positive reviews. First, while I completely understand that veterinary clinics can sometimes be short-staffed or encounter unexpected emergencies, there seems to be a significant issue with their scheduling. Appointment times were simply not respected, resulting in excessive wait times that felt more like intentional overbooking rather than unavoidable delays. Secondly, my very first visit raised immediate concerns about the clinic's cleanliness. While sitting in the exam room, I noticed the ceiling vents had a thick layer of dust, almost an inch thick, resembling a clogged dryer vent. For a medical facility where my pet is being examined and treated, maintaining a highly sanitary environment is incredibly important to me. The deciding factor happened during our second visit on June 9th at 3:00 PM. We were scheduled for a urine sample via cystocentesis for my dog, (a procedure she's successfully had done twice before at an ER without issue). We arrived early at 2:50 PM to be considerate, but we weren't seen until 3:30 PM. They took my dog to the back, and we ultimately didn't leave the facility until 4:40 PM. The most frustrating part was that after all that waiting, they claimed my dog didn't have enough urine in her bladder to perform the test and that she did not even pee as they tried taking her **OUTSIDE** without even informing me that the cysto was not successful (RED FLAG) I found this incredibly hard to understand, as I meticulously followed the doctor's strict instructions from our first visit: I ensured she drank plenty of water and absolutely did not let her urinate for at least 3 hours prior to the appointment. While I initially agreed with the tech to reschedule for the first slot of the day on Friday, June 12th at 9:00 AM to avoid another long wait, I realized later that evening that I simply don't have confidence in this clinic moving forward. With all that being said, I will be taking my business elsewhere to find a vet who respects appointment times, maintains a much cleaner facility, and can provide the efficient, genuine care my dog deserves without leaving us waiting for nearly two hours to not even complete a scheduled test.

We brought our older gal in for the first time since we are new to the area. While we didn't get…read morethe news we were hoping for, we can't say enough kind words about the staff and Dr Nichols. They're all extremely kind, patient, gentle and caring regarding both our fur baby and us. We chose to have our sweet girl cremated and we cried like babies going through the bag they gave us when we picked her up. They all signed a card, put some fur in a bottle, did her paw print and printed a nice poem for her. It was truly so touching, we're so thankful for their kind gestures during such a hard time for our family. It means more than you'll ever know. Thank you

ATTN PET OWNERS: I'd like to share my experience with Bonds…read moreRanch Animal Medical Center here for everyone to see and be aware I pray this happens to no one else: Profound Negligence by Bonds Ranch Animal Center in Handling My Dog's Remains: On the day I tragically lost one of my dogs back in September when he was hit by a car, I brought him to Bond's Ranch for cremation -- and made it extremely clear that I needed his DNA collected first so I would be able to know his breed mix. I called five times after I left him - verifying the steps and ensuring what I needed would be done. I spoke for 28 minutes with the receptionist, and sent multiple emails with explicit directions for a cheek swab and then a tissue sample when the cheek swab wasn't possible. I even called immediately after sending an email subjected "Tissue Sample" to review the instructions with her. She confirmed she understood and that the doctor knew what to do. When I arrived with dry ice and shipping materials, I was told the vet NEVER collected the sample before cremation-- only hair and nails. The hair had no root (so it's useless for DNA). I am deeply concerned with Dr. Nichols medical knowledge if he believes top coat fur can be submitted for DNA testing needs... This wasn't a minor miscommunication. It was a complete failure to follow clear, documented instructions from a pet owner. Because of this, I permanently lost the chance to preserve his genetic material and learn his true breed mix. On top of that, I had requested the clay paw prints every cremation facility provides. Bonds Ranch never submitted that request. Instead, they made their own(!) with paint on paper. It looks like a child's art project! I have the email thread with the crematorium confirming the clay prints were NEVER REQUESTED from Bonds Ranch. Yet again -- another piece of him I've lost forever due to their lack of attention and utter negligence. If this is the attention they pay in imperative moments that can never be recovered, please be aware of how they handle everything.

TCAP has been a great help to me because Vet's are so expensive. I will continue to take my pets…read morethere for vaccines and nail trimming.

So grateful for this establishment, they reassured me and made sure I knew exactly what I was…read morepaying for & also educated me on some of the things so I didn't pay for unnecessary test & vaccines and I'm thankful for that. The wait staff are very friendly & let me know when my cat was ready and lmk he was okay and resting . They also gave me a refund for one of the tests I wanted because they weren't able to do it. My kitty got neutered and he is very well and still a happy kitty. Thank you Coalition for doing it for the love & care of animals and not insane price margins. I will recommended people here forever!

I have a miniature schnauzer, Lili Mae, she stayed at the Resort for Pets for a week in March. I…read moregot report cards for her everyday and pictures, she looked so happy! I feel comfortable leaving her in their care. She's been going there to see one of the doctors since she was a puppy, she also gets groomed there, Mackenzie does a great job and the entire staff is friendly and helpful:) Kelley

They issued out a bad batch of vaccines for kennel cough. Admitted to it but forced me to pay for…read moretreatment and told me I'd be reimbursed if it came back positive. The Dr literally told me it was either kennel cough or the flu. Well the test results magically come back negative and guess who doesn't have to reimburse the $600 vet bill.... They also called me while my dog was at day care ti try and tell me my dog was not neutered. Pretty easy way to check for that.... And he was in fact neutered. Avoid this place

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

Awesome care for over 32 years. They always provide great care. Dr Metcalf and Dr peek are aweaome.read more

Had such a wonderful experience as a first time patient! Was told to come in within an hour, right…read morefrom the start Taylor was so nice and welcoming, was seen super fast and my big boy was taken care of by the staff so well! Extremely grateful for everyone there! We will definitely make this our primary vet!

Excellent Vets, Techs, and all staff. They take the time to answer any and all questions and show…read moreconcern and compassion with all of my fur babies needs. I highly recommend them.

Doctor Vi and staff were professional, knowledgeable and kind as always. We feel our fur babies are…read morealways well taken care of. Been going there for years. Thank you.

My family and I have been going here since we moved to Texas…read more I have seen Dr slough and Dr Chen for all of my pets. However, this past Monday we had to make a difficult decision to put our best friend to sleep as it was his time. As I write this I am emotional but yet so grateful for what Dr Chen did for us on Monday and the comfort she provided my entire family. I've never experienced doing this in my life but the way she was there for us and comforted not only me but my parents and brother is something i will always remember. Dr Chen, thank you so much for your words and comfort on one of the worst days of my life.

Great service! Dr Shook was amazing and really helped our shih tzu! The vet tech was fantastic-…read moreplayed with our sweet baby to reduce anxiety. Thank you for the expert care for our fur baby.

Just switched to this vet from one I had visited for the past few years. Clean, organized and…read morecaring providers.

It's unfortunate because I did like this place, the staff was friendly enough and it was close to…read moremy house but guys.... I am 4 months into a UTI issue with one of my dogs and they cannot give me a solution that works, we've tried 3 different kinds of antibiotics and I have made the infection impossible to treat now. The correct approach looking back was to do a full urinalysis and know exactly the type of bacteria so we could target it correctly out of the gate. They didn't suggest that until we had 2 full failed rounds and then when we did the test their lab left the urine out too long and got inconclusive results. Nonetheless, I continued on with round 3 of antibiotics, finished it last week and the dog is peeing in the house again today. Taking him to another vet now and looking back this process just makes me furious. I've spent close to 10k on visits, medicine, new food, supplies for my house and I had to get new floors... all without even having a solution. People should know about my experience and I hope no one else has one similar.

We have been going here for 10 years. They always exceed our expectations. On our most recent…read morevisit, routine shots, etc. we forgot to tell them about our dog's terrible ear infection. They didn't blink an eye. they said they would take care of his ear infection in addition to giving him his routine shots. Dr. Kelsi was there and they took care of the ear infection and his routine shots. They did not make us come back for the ear infection . They are the best of the best of the best. We recommend them to everyone!!