just now New I never…read moreleave bad reviews but I'm just appalled by this location. We just moved to the area, we had used bonds ranch in the past when we lived here 4 years ago and they referred us to this clinic. We used an animal hospital religiously in Parker county and I should've just gone back to them. Our cat ended up with a laceration and was treated by this clinic on Tuesday, upon taking the dressing off last night noted none of the sutures had held up. Upon taking our cat in today to be rechecked, the vetinarian was condescending and simply came up with excuses trying to put the blame on us. It left a very bad taste in my mouth.

I've been a vet tech for many years and never seen a clinic run in this way. We brought in a kitten…read morewho seemed to have been struck by a vehicle and all they cared about was us footing the bill. For hours, they left the kitten without pain medicine because I didn't sign custody paperwork. I had told them from the beginning I'd pay for the pain meds no matter what and to administer them right away. I am so disheartened by the lack of compassion for the kitten. It's a sad world we live in where you're worried more about the bill than the comfort of an injured animal. Edit to add that while this kitten is fighting for its life, the clinic called to say they saw my review and would no longer like to continue the patient relationship and to come pick up the cat and take it elsewhere. But also to sign a form saying it's against medical advice and not in the kittens best interest. Goes to further show they aren't in the business of CARING for the animals and that rather than improve on client relationships, they'll just fire you as a client.

The staff at Bonds Ranch are fantastic. I recently had to put one of my sick cats to sleep. Dr…read moreNichols was compassionate, professional and respectful. They also did a fantastic job neutering another one of my cat's the day before.

ATTN PET OWNERS: I'd like to share my experience with Bonds…read moreRanch Animal Medical Center here for everyone to see and be aware I pray this happens to no one else: Profound Negligence by Bonds Ranch Animal Center in Handling My Dog's Remains: On the day I tragically lost one of my dogs back in September when he was hit by a car, I brought him to Bond's Ranch for cremation -- and made it extremely clear that I needed his DNA collected first so I would be able to know his breed mix. I called five times after I left him - verifying the steps and ensuring what I needed would be done. I spoke for 28 minutes with the receptionist, and sent multiple emails with explicit directions for a cheek swab and then a tissue sample when the cheek swab wasn't possible. I even called immediately after sending an email subjected "Tissue Sample" to review the instructions with her. She confirmed she understood and that the doctor knew what to do. When I arrived with dry ice and shipping materials, I was told the vet NEVER collected the sample before cremation-- only hair and nails. The hair had no root (so it's useless for DNA). I am deeply concerned with Dr. Nichols medical knowledge if he believes top coat fur can be submitted for DNA testing needs... This wasn't a minor miscommunication. It was a complete failure to follow clear, documented instructions from a pet owner. Because of this, I permanently lost the chance to preserve his genetic material and learn his true breed mix. On top of that, I had requested the clay paw prints every cremation facility provides. Bonds Ranch never submitted that request. Instead, they made their own(!) with paint on paper. It looks like a child's art project! I have the email thread with the crematorium confirming the clay prints were NEVER REQUESTED from Bonds Ranch. Yet again -- another piece of him I've lost forever due to their lack of attention and utter negligence. If this is the attention they pay in imperative moments that can never be recovered, please be aware of how they handle everything.

I cannot recommend the Texas Coalition for Animal Protection (TCAP) enough! If you are looking for…read morehigh-quality care that won't break the bank, this is the place to go. My dog just had his first dental cleaning today, and the entire experience was seamless and incredibly AFFORDABLE. The Process I started this journey at the beginning of the year by calling to inquire about costs. The staff was wonderful--they were very friendly and answered every single one of my questions without rushing me. A few days later, they followed up to get us scheduled and handled the deposit over the phone. It was very organized from the jump. Drop-off & Staff When we arrived for drop-off, I'll admit I was a bit nervous because the line was quite long. However, the TCAP team is a well-oiled machine! They were so quick and efficient that the line moved in no time. What really touched me was how they handled my dog. He has some anxiety, and the friendly staff went out of their way to make sure he was comfortable and calm before taking him back. It's clear they truly care about the animals, not just the procedure. Pick-up & Aftercare Pick-up was just as smooth. They provided thorough after-procedure care instructions and the necessary medications so I knew exactly what to do once we got home. We were back to our day in no time! Bottom line: If you need dental work or wellness services for your pet, TCAP provides professional, compassionate care at a fraction of the cost of a traditional vet. We will definitely be back!

Can't say enough good things about the work these folks are doing. We are new to cats and they…read morehelped us a ton and offer low cost services to take care of your pets.

I have a miniature schnauzer, Lili Mae, she stayed at the Resort for Pets for a week in March. I…read moregot report cards for her everyday and pictures, she looked so happy! I feel comfortable leaving her in their care. She's been going there to see one of the doctors since she was a puppy, she also gets groomed there, Mackenzie does a great job and the entire staff is friendly and helpful:) Kelley

They issued out a bad batch of vaccines for kennel cough. Admitted to it but forced me to pay for…read moretreatment and told me I'd be reimbursed if it came back positive. The Dr literally told me it was either kennel cough or the flu. Well the test results magically come back negative and guess who doesn't have to reimburse the $600 vet bill.... They also called me while my dog was at day care ti try and tell me my dog was not neutered. Pretty easy way to check for that.... And he was in fact neutered. Avoid this place

They took great care of my kitty! Re: Male neuter…read more Communication was great. Customer service was great! I got there at 8 am and there was a long line.

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

After using two other vets in our neighborhood, we were eager to find a vet that we liked and…read moretrusted. I was a bit hesitant though, after our previous experiences. After reading the reviews on Alta Vista Animal Hospital, I decided to make an appointment. And I'm so glad I did!! I took our 8 year old English Bulldog, Molly, in this morning. From the moment we walked in, Molly was at ease. And so was I! The staff were super friendly and helpful. The office is not fancy, which reminds me of how a vet's office used to look! No granite, no fancy finishes. I don't go to a vet for those things. I go to a vet for my pet's health care. Now, Molly is no small girl. And she can easily intimidate fols with her loud breathing and size. But not one staff member treated her as a scary beast. And it showed in Molly's reaction. She was cooperative with each person who worked with her. Dr. Stephanie Hutchinson was beyond wonderful! She was easy to talk with and she was so great with Molly. She did not try to force several hundreds of dollars worth of tests on us. She listened to me and more importantly, trusted my knowledge as Molly's momma. She did not chastise me for Molly's illness nor did she tell me that my little girl was too fat. Obviously, these are things that have been said and done to us by other local vets. I am thrilled to have found such a great vet in this area. We have been here five years and thought we would just have to deal with having poor veterinary clinics and services. I am so pleased to say that this will not be the case!! I highly recommend Alta Vista Animal Hospital and Dr. Stephanie!

Had such a wonderful experience as a first time patient! Was told to come in within an hour, right…read morefrom the start Taylor was so nice and welcoming, was seen super fast and my big boy was taken care of by the staff so well! Extremely grateful for everyone there! We will definitely make this our primary vet!

My family and I have been going here since we moved to Texas…read more I have seen Dr slough and Dr Chen for all of my pets. However, this past Monday we had to make a difficult decision to put our best friend to sleep as it was his time. As I write this I am emotional but yet so grateful for what Dr Chen did for us on Monday and the comfort she provided my entire family. I've never experienced doing this in my life but the way she was there for us and comforted not only me but my parents and brother is something i will always remember. Dr Chen, thank you so much for your words and comfort on one of the worst days of my life.

We lost our sweet dog a few weeks ago. First pet loss and it was harder than expected. Dr. Slough…read moreis kind and intentional and sent over a card with our dog's paw prints. I hope that every good thing comes to the way of the staff at Woodland Springs Vet. I cannot say thank you enough .

Great service! Dr Shook was amazing and really helped our shih tzu! The vet tech was fantastic-…read moreplayed with our sweet baby to reduce anxiety. Thank you for the expert care for our fur baby.

Just switched to this vet from one I had visited for the past few years. Clean, organized and…read morecaring providers.

Friendly staff with people who genuinely seem to love animals. Our new vet is Dr. Cash and our…read morebulldog loves her. So that's definitely a good sign!

Waited 3 hours to be seen by the veterinarian. While waiting, I sat in a room that was set at 67…read moredegrees and I had to clean up my dog's vomit because I couldn't get an employee to help.