I'm giving 1 star as I cannot give O stars. VW Coulsdon did…read moremandatory software updates to my MIB2 infotainment system in my Golf that removed the ability to decode the audio content of DVDs correctly and manually refresh DAB stations. VW Coulsdon also damaged the interior trim to my vehicle and denied all knowledge. When I complained to the 'aftersales manager' Kayleigh Falzon, she agreed with every issue that I raised but then did nothing about them stating that according to the VW technical team my vehicle never had these features in the first place despite both me and official VW literature stating that my car had these features. VW Customer Care have admitted that my vehicle was fitted with a fully working DVD player and manual DAB refresh button and that it will now require a further software update which is hoped will fix both issues. Time will tell if this works, but neither my car or my wifes car will ever be going back to VW Coulsdon again. As a side note, the 'aftersales manager' Kayleigh Falzon admitted that the dealership had a poor reputation for unsatisfactory repairs, damaging customers vehicles and a higher than average turnover of staff that she was doing her best to rectify. All I can say to that is that in my opinion her attempts to fix these issues are not working.

After my second-hand Audi had done 4,000 miles without any costs, I was beginning to brag that they…read morewere cheap cars to run second-hand. So imagine my horror when, 24 hours before the car had its first service, the starter motor packed up. My experience of an Audi Service was therefore quite mixed. The car had to stay in overnight, because the part was not in stock, but I wasn't offered a courtesy car. To me, £400 for a service with over an hour to fit the new starter motor seems steep... I can remember swapping the starter on a Triumph Herald in 10 minutes, has the technology really got that much harder? Then, instead of dropping the car back to me, they left the keys at Reception and left it to them to ring me. Which is probably a good thing, since the list of 'advisories' was baffling with no indication of costs if I were to get them fixed. So, afar from the image I had, Audi are now beginning to look unreliable and expensive to repair. Still a lovely car to drive though.

After buying an Audi Q7 from drift bridge Audi and receiving good customer service due to I guess,…read morethe motivation of a car sale, I must add once the car is sold the difference in customer service after sales is just unacceptable. After only having the car two weeks I had to return the car to Drift Bridge for over a week to replace the seals to both front sides. After Audi returning the car back,the seals had the same manufacturers fault that the car had originally, the dealership installed the exact faulty seals, a complete waste of time. After calling the dealership to complain and communicate that the seals have the same fault. The excuses were just unacceptable and unprofessional. I have lost all confidence in Audi Drift bridge Epsom.

These guys go above and beyond the call of duty! My car was making a bad knocking noise and they…read moretold me to bring it in last minute, late one Friday afternoon. Turns out the wheel was loose! I am eternally grateful for their wisdom, experience and compassion - so relieved to have found such a reliable garage!!

Jemca Toyota Croydon were very helpful! They have extremely friendly staff, even the receptionist…read moremade us a drink whilst we waited for Mohammad Choudhary. Mohammad Choudhary was absolutely fantastic. I felt like he was working around my needs and then presenting the findings after thorough research. I felt extremely comfortable buying a car from Toyota because of him. I am extremely happy with my car. I feel the deal Mohammad Choudhary found me was absolutely fantastic! I am currently enjoying my car! Thanks again Mohammad Choudhary Thank you Toyota Jemca, Croydon. I will be brining friends and family to your business! Regards, Matthew Ansah (Very Happy Customer)

Please be very careful when dealing with these people especially the Lexus division. They pretend…read moreto be there for you but ultimately it's your money they want. They fob off every manufacturing/design fault on the car and make you pay for it. I have always driven Lexus cars and now I think this will be the last own.