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Harwoods BYD Coulsdon

1.0 (1 review)
Closed 8:00 am - 6:00 pm

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9 months ago

Avoid Harwoods BYD Coulsdon. Sold us a faulty car, then completely ignored us after taking our money. No support

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Audi Approved Epsom

Audi Approved Epsom

(3 reviews)

Epsom

After my second-hand Audi had done 4,000 miles without any costs, I was beginning to brag that they…read morewere cheap cars to run second-hand. So imagine my horror when, 24 hours before the car had its first service, the starter motor packed up. My experience of an Audi Service was therefore quite mixed. The car had to stay in overnight, because the part was not in stock, but I wasn't offered a courtesy car. To me, £400 for a service with over an hour to fit the new starter motor seems steep... I can remember swapping the starter on a Triumph Herald in 10 minutes, has the technology really got that much harder? Then, instead of dropping the car back to me, they left the keys at Reception and left it to them to ring me. Which is probably a good thing, since the list of 'advisories' was baffling with no indication of costs if I were to get them fixed. So, afar from the image I had, Audi are now beginning to look unreliable and expensive to repair. Still a lovely car to drive though.

After buying an Audi Q7 from drift bridge Audi and receiving good customer service due to I guess,…read morethe motivation of a car sale, I must add once the car is sold the difference in customer service after sales is just unacceptable. After only having the car two weeks I had to return the car to Drift Bridge for over a week to replace the seals to both front sides. After Audi returning the car back,the seals had the same manufacturers fault that the car had originally, the dealership installed the exact faulty seals, a complete waste of time. After calling the dealership to complain and communicate that the seals have the same fault. The excuses were just unacceptable and unprofessional. I have lost all confidence in Audi Drift bridge Epsom.

Harwoods BYD Coulsdon - car_dealers - Updated May 2026

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