Mac loves this place! All I know is when I tell him we're "going go see puppies" (codeword for…read morePorter Road) his tail starts wagging. As we approach the driveway he is excited and happy. Mac can't talk so I rely on these signs to know he enjoys coming here. Also the reasonable, reliable owner and staff are alway willing to accomodate. Mac leaps into their arms when he comes.

unfortunately my dog had to spend 24 hours there, the staff was very incompetent as the owner was a…read morecomplete clown. once my dog was removed from Porter Road pet care he had to go immediately to the vet to be evaluated and was found to be showing signs of early dehydration and for the amount of food he ate when he got out he definitely was not fed there. I would highly recommend running for the hills with your dog and not leaving him at this poorly poorly facility.

I wish I could give negative stars! My poor friend's dog was attacked here! She got a text to come…read moreget her dog. When she got there, he was covered in blood! The vet couldn't believe it and said he had over 24 bites in all shapes and sizes. The owner, Denise, is lying and saying it was only one dog. The dog has already had surgery and will need plenty more. It can't even move! Denise Degon(the owner) is refusing to give her insurance information, the names of the other dogs and to help pay for medical bills. Other people have said their dog got loose and ended up on the main road! A stranger found their dog and brought it to the vet. Someone else said their dog got kennel cough when they were there, smelt like urine and was always left alone. DO NOT USE THIS BUSINESS! Your pets will not be safe

A 6 month old puppy was mauled by a pack of dogs here. They sent his owner a TEXT that she needed…read moreto pick him up to take him to the vet- he had nearly bled out when the owner got there. He sustained OVER 100 bite wounds and 2 broken leg bones as a result of this attack!!! This facility is not accepting responsibility for their negligence (may not even be insured or licensed from what we've been told!) https://www.gofundme.com/f/kuwkz-ollie-needs-you?utm_source=facebook&utm_medium=social&utm_campaign=p_cf%20share-flow-1&fbclid=IwAR3QFuh8brmx1TyqzO1ulm3sZYl8z3IRoNS05MW1JDc4pjKSZXLzignqd_8

The BEST trainer for my dog Phoebe who struggles with anxiety, reactivity, and aggression towards…read morepeople/dogs. Not only did she transform Phoebe into a more confident girly, she boosted my confidence in handling her. Ang came into my life when I was really struggling with my dog. I truly don't know what I would have done without her!

I was originally nervous to do a board and train because my dog is like my child. However, I've…read moreknown Angela since high school so I was able to trust that my Doberman would be safe and cared for. I rescued my dog around 6-7 months old. Adopting him at this age meant he already had some ingrained bad behaviors that were hard to break. Angela was able to come up with a training plan that not only addressed my dogs issues but also my own issues/fears. She really made the process comfortable for both of us. Thanks to Angela's expertise and patience, my Doberman and I are now able to accomplish so much more together.

I can't say enough good things about Daragan's. The staff is incredibly attentive and personable,…read moreand it's obvious they truly love animals. My dog (Big Ben) goes for daycare weekly and also stays with them whenever we're away--whether it's just one night or a full vacation--and I never have a single worry. They treat him like he's their very own, and that peace of mind is priceless. Highly recommend.

From the owner: Daragan's Dog Care provides doggie day care, boarding, and training to the Springfield, MA area.read more

Awful - after being a loyal customer for several years, my dog was injured and limping at pick up…read more This place is EXPENSIVE, and I expect a certain level of care. $1500 in vet bills later and a few empty apologies from the manager later (plus a few details about how he had to take time out of his day off to deal with us) - and no offer of any compensation or refund or any good faith solutions - I was told my account would be closed. I wish I had read some of the recent reviews on here before boarding my dogs this time around, but I really trusted this place. Now just dealing with the unexpected cost of 1500 dollars making a big impact on finances. Stay away!

My wife and I dropped our dogs off for a weekend of boarding and grooming. We left instructions for…read morethe groomer to groom our boy and do a practice grooming of our girl. We were also told that the grooming would be recorded so that we could watch the session if anything weird happens. When we picked up our dogs, it became clear that the boy's grooming was incomplete. He had little knots on his head and a large knot on his tail, as well as a new bald spot on his chest. When we spoke to the groomer about it, she said that he was difficult and wouldn't sit still so that she couldn't complete it, and she said that the bald spot was a cowlick. This didn't *seem* right, because he gets groomed 4 times a year and in the previous place they never had any issues with him at all, and we pet his chest all the time and would've noticed a bald cowlick spot before. She was also not told that the girl was supposed to get a pretend grooming session at all, so that never happened. Since the boy has never been an issue before, we wanted to see the video that we were told we could see if we requested it (we wanted to know what might've set him off), but then we were told that we couldn't because the video system has been down for weeks. The manager I spoke with didn't care and just told me that the groomers rent out the rooms so they aren't responsible for what they do. We contacted the owner but she hasn't responded and instead blocked us on the company Facebook page. Best case, this place has terrible communication amongst the staff and the groomer, poor customer service, and a broken video system. I wouldn't trust my dogs there.

24 hour staff for animals....how it should be! They board both cats and dogs is nice. There's also…read moredaycare for the dogs and a grooming salon for both dogs/cats. While I wouldn't ever be in need of boarding for my cats, my dogs have stayed here multiple times and I've never had an issue with it!

We were visiting the Amherst area for a graduation and needed a daycare spot for Theo, my beagle…read more Everyone was really nice and accommodating. Theo enjoyed the stay. It was far preferable to leaving him in an unfamiliar Airbnb for the afternoon.

I had never used an in-home cat sitter before...usually I had family members in the area who would…read moretake care of feedings and litter when I was out of town. However, I no longer had family in the area and started using Donna, owner of Best of Buddies Pet Care. Donna has a wealth of knowledge, education and experience with cats and their sensitivities...and demonstrates her interest in maintaining your pet's wellbeing while you're away by the questions she asks, meets with your pet, wants to know all about her daily routine to provide the best service she can to make you and your pet happy. Initially, she asked for a Meet & Greet which she spent over an hour getting to know your cat, getting a copy of her rabies paperwork, had a packet of paperwork for me to complete with excellent questions and what to do and where to go for an emergency situation. I had Donna come to my home twice a day several times while I was out of town and she will come to your home as many times a day as your situation may require, not just to feed and clean a litter box, but to play, pat, brush and soothe your pet. I can't say enough! Donna is the best! Donna doesn't just feed the cat and leave (like my family members would do), she spent time with my baby and gave her affection while I was away, which is so important. One of my favorite things to do when I get home from being out of town is to read Donna's daily log/report. I got a kick out of some of the things my cat was doing while I was away and was very happy to read what Donna did while she was there. I really loved Donna's professionalism. Donna is very reliable and trustworthy too. Donna is also bonded, licensed, able to perform pet CPR among other credentials. I had no hesitation to schedule with Donna after the first time knowing that my baby will enjoy her visit in my absence and it's a huge stress reliever. I was able to enjoy my trip knowing my kitty would be well cared for. Donna always emails me a day or two before I leave for my trip to confirm when she will be coming. If you're looking for a pet sitter look no more and give Donna a call. I cannot recommend her highly enough.

From the owner: Best of Buddies Pet Care is a professional dog walking, pet sitting and house sitting service that…read morespecializes in bringing loving pet care to your own home. This is a wonderful alternative to bringing your pets to a kennel. Home visits are a perfect way to care for your pets while you are on vacation, business trips, long work shifts or hospitalized. Services: * Pet Sitting * Pet Taxi & Errand Service * Dog Walking * Day Care * Hiking Adventures * House Sitting * Pet Waste Removal

Absolutely love the staff at the dog shop!…read more I bring 3 of my dogs here. One for grooming and the others for daycare! All the staff has been extremely nice and loving the 2 years I have been bringing them here! Haircuts always come out exactly the way I want them too and I always have happy tired pups when I pick them up from daycare! I always recommend them to friends, family, even strangers who are looking for these services! Thank you guys for always treating my guys like your own!

Sent this is an email to The Dog Shop. No response. Does not speak well to their customer response:…read more "Sad to say I had an unpleasant experience at The Dog Shop Wednesday morning around 10. It had been a while since our four-year-old dachshund had been there for daycare, and I wanted to see how she would react. No worries there. She was thrilled to be back and obviously remembered it. The unpleasant part? The young woman at the desk was curt and uninformative. She reluctantly answered questions. Said she did not know how many pups were in the small dog room. Finally, without a smile, she did say coldly she'd put us on the list. Cheesch!" I would also add they are very hard to reach by phone during the day.