I'm disappointed with the customer service at Harvey's Feed Store in Ruidoso Downs. I wasn't necessarily treated poorly, but I was made to feel completely unimportant as a customer. There was absolutely no friendliness--no smile, no "thank you," no "have a good day," and no sense that they were happy to have my business.
The overall attitude came across as though customers are more of an inconvenience than people they actually want to serve. I understand that not every interaction has to be overly enthusiastic, but basic friendliness and appreciation go a long way, especially in a local business. I think it would benefit this business, considering they're about to have competition to put a friendly face behind the cash register.
I hope management takes this feedback seriously. Customers should leave feeling welcomed and appreciated, not like they were simply a burden to the people serving them. read more