I don't like going in bigger stores because of too many people and it's hard to find what I'm looking for and When I ask Where It's on aisle NN. I asked because I hate to hunt. I order online and follow the directions if I can find it in the App And it bombs 8 out of 10 times. If I go in to pick up the people seem putout. Is saving $2 worth the frustration? read more

I purchase my cat food and kitty litter here. They provide the healthiest food that my cats love.

Worst pet store ever. Customer service is trash. Groomers are decent but have restrained my dogs with a choke leash when they weren't even being aggressive. They just didn't want to go in the back! After I addressed her she apologized and I said there's no need for that. Do yourself a favor order online at chewy.com, they have great deals and will send it to your front door . Most of the time free shipping. read more

The overall store is organized & the prices are good for merchandise. However , some of the groomers , unprofessional, and rough with the dogs. Do NOT pay for the teeth brushing fee ; they DON'T brush your dog's teeth & your pets will have some type of irritation. read more

MANAGER Erika Assistant Manager Dylan **Inhumane, Negligent, Animal Cruelty and Animal Abuse: Petsmart should lose their License! Overbooking for PROFITS cause operational hazards that put the well-being of pets at risk at this Petsmart Las Cruces location.** Shocking and unacceptable treatment of animals at Petsmart grooming! My dog suffered in a cage for over 5 hours and now has bloody urine. The manager, Erika, showed no empathy or concern. I urge Petsmart to take responsibility and improve their services. It's unacceptable to keep dogs in cages for hours without proper care or attention. These Petsmart managers prioritize PROFITS over the safety and comfort of our pets. Not only does overbooking pose a threat to the safety of pets, but it also endangers the staff. Overstretched and overburdened staff due to overbooking can lead to rushed and negligent care for the animals. This is unacceptable and needs to be addressed by Petsmart. It is unacceptable to keep a dog in a cage for such a long period of time, especially when the dog has an appointment. Per Erika, the manager, the staff does not take the dog out to pee! The fact that my dog now has bloody urine is a clear indication that she was not properly taken care of during her stay. I dropped her off at 12:00 noon for her 12:30 pm appointment, at 5:00 pm they weren't done, and is now rushing her haircut ( my dog is a lhasa apso mix that weighs less than 15 lbs, not matted, has short hair) The manager, Erika, was extremely unprofessional and showed a complete lack of empathy towards my dog's situation. She even suggested that I take my dog home before the grooming was finished, which is unacceptable considering the $81 I paid for the service. I would strongly advise against bringing your dog to Petsmart grooming at this location. The lack of care and concern for the animals is apparent, and the staff are unprofessional and dismissive. My poor dog had to suffer the consequences of their negligence, and I will not stand for it. I urge Petsmart to take responsibility for their actions and to improve their services to ensure that no other dogs have to go through what my dog experienced. #animalcruelty #inhumane #animalabuse #lascrucesnews #overbooking #operationalhazard #petsafety #animalwelfare #newmexicodepartmentofworkforce #newmexicolabordepartment #staffsafety #overburdened #negligentcare #pethealth read more

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Huge pet store that not only comes with pet food, supplies and equipment, but also a place for grooming, adoption and pet training. Came here for the pet tag kiosk and it was super simple to operate. read more

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My dog came home with an ear infection after they charged me full price and only did half the services.

This is a little frustrating because I am a beginning reefer. We have bought a few different salt water fish from this particular PetSmart. The first two were a couple of clownfish. Which in my first reef tank contracted a parasite and failed the tank. I didn't learn my lesson and we bought two Yellow Tangs, which are $50 each. So there are two problems which I asked specific questions to find out what I needed to do. And these were the problems I found out: 1: They do not have a quarantine process. 2: They run 5 tanks on a single sump. Not a problem, I created a decent little hospital tank for the yellow tangs and started a quarantine period on cupramine, and went by the recommended dosage. The smaller of the two tangs died. So I called PetSmart on the phone and they informed me they would refund the money as long as the fish died within 14 days. My wife returned to the store with the fish in the properly frozen in a teaspoon of salt. Once she went for the return with the receipt in hand and they told her there is no guarantee on their salt water fish. I will never buy fish stock nor fish products from here again. TL;DR: Bought various fish, at different times. They died off and they won't refund. DONT BUY FROM HERE. read more

Calling their corporate office. Terrible place to shop. Petsmart used to be one of my favorite stores until a few bad experiences changed that. The staff is clueless and will sell you items that are pointless. The associates don't know anything about animals and man handled most of them. Aside from being crazy overpriced for items the place is full of rude associates. You can't find anyone to help you and when you do they lie to you. I don't understand why a place that cares about animals is full of such terrible people. I cut up my pets card and will not be back. See my card cutting process under pictures. :) read more

PetSmart - Cut up cards. - Pet Groomers Near Me - Las Cruces, New Mexico

My dogs love the treatment they receive, the groomers are patient and excellent excellent place

Regularly take our five dogs in for pedi paw and anal glands for one. We always stay on premises and wait on the bench outside the groomers. Never had any problems, even with our slightly ADHD Labrador who loses his mind every time. Have never seen any loss of patience, anger or temper from staff. Our dogs never cringe on the way in and are happy-go - lucky when they leave. Especially happy to buy bagged food there at this time as every bag gets a meal donated to a needy pet. Works for us since we like to donate to APA so it's a win-win. read more

I'm hoping to go to my job this month sometime since I missed last time.. but I'm anxious but excited at the same time.

I would like to apologize for my review. I did not take the time to find out why they cut my little dog's hair so short. I found this out from another groomer. It is standard practice when a dog has hair that is matted and too tangled to brush out that the groomer has to cut the hair short so the dog can start over with a 'fresh' coat. I am embarrassed for my review. I will say that the groomer could have explained this to me when she brought my dog out but I should have asked since she did not. They took good care of my dog and I should not have become so emotional. It's only hair and it will grow back! :) read more

Very rude young woman with terrible customer service. I've been a freshwater aquarium hobbyist for almost 25years. I went in to get some freshwater fish for one of my three aquariums. The girl refused to sell me some fish because she assumed they were going into a small aquarium. I told her that they were not and that that I am aware and educated about fish compatibility. She said that she would not tolerate rude behavior. My jaw just about dropped to the floor. She walked away and did not serve me. Amazing. Someone needs to train the young associates about manners and customer service read more

Nice staff, good amount of petsmart merchandise

Used to take our long haired mixed breed here. The last few times I had trouble getting him to even get out of the car. The groomers did a very poor job on his haircut. We could see crooked lines. His ears were uneven. Can't go back. The manager used to clip him but I guess she is gone. Haven't seen her in awhile. Trying a new place next week. read more

Mostly disinterested staff, little offer of help 3 days after being there for shampoo, cut, dog came down with 1st time ever diarrhea. Never around other dogs. read more

Wonderful store! Clean and lots of great merch.. The staff was very helpful when we wanted to purchase guinea pigs for our daughter. They had the best prices of things we needed and the most choices. Will be back!! read more

The groomers did a great job grooming my three dogs. The dogs were happy and so was I Definitely among the top of my dog grooming experiences. Highly recommend the dog grooming salon. read more

My wife made an appointment to have our dog groomed. We set the appointment up for 4:00 and drove an hour into town. Since we live in Alamogordo, we planned to take our dog to the appointment and hang out in town while he was groomed. When we dropped the dog off, we were told it would take 3-4 hours because "they were really busy". Despite making an appointment, we had to wait four hours for him to be groomed. Making an appointment was pointless because walk-ins were given as much priority as someone who made an appointment, a day in advance. We traveled from out of town and did not anticipate spending 4 additional hours waiting. The wait would not have been a big deal if we could have gone home during that time; however, we made the trip from out of town. We have a young son, and a baby due in two weeks. Our son was up past his bedtime due to the way this situation was handled. This was not the experience we had hoped for. On top of the gap between appointment time, and the time he was actually groomed, it's obvious the grooming was rushed. read more

Went in to buy fish but the "fish guy" didn't want to sell them to me because he thought I couldn't care for them! He bragged about his many aquariums at home and acted like he owned the ocean! Weirdo! Oh well, I went to Petco and got my fish! read more

I scheduled a puppy bath and groom and asked what vaccinations the dog needed before showing up. When I arrived for my appointment the groomers did not have my appointment scheduled or any record of myself or my dog, who had been there previously for nail clippings. She then went on to tell me that even if they had had the appointment in the books they wouldn't be able to groom him because he does not have his rabies vaccine, which is completely different from what the woman on the phone told me two days prior to this appointment. I was very disappointed with the lack of organization and communication, and rude customer service. It was a complete waste of time and I will no longer be a customer of Petsmart. read more

The grooming is amazing I always request the new manager Ashley. My dogs always look great and she treats them nice.

I have had good experiences and service with PetSmart....UNTIL I decided to use their grooming salon! The MANAGER, Crystal, does NOT understand English, kept saying "ok, ok, ok", but failed to give information which caused us to have to cancel a much-needed appointment....Then she lied to the store manager about EVER having spoken to me (I had spoken to her 3 times and given my name each time)!! I will NEVER use their grooming salon AND I plan to buy my pet supplies elsewhere also....because if their Grooming MANAGER is so ignorant, maybe other workers in the store are too, and I cannot be assured of proper handling/storage of dog/cat food, germ free pet supplies, etc....I only give the one star because it won't let me post with none!! read more

I was turned down 3 times to service my chihuahua with a bath, etc. She has never been there before. During our packing, I lost the original rabies cert., but I have located the Vet.'s invoice showing a 3 year NM rabies shot still active. She also wears a NM tag dated 2014. She was refused because I didn't have proof of the vaccination. My star rating is a big fat goose egg. Please don't let the employees run over you and put you on hold, only to say your dog's documentation is not enough for a service to be rendered, go to the store manager. I did. read more