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    PetSmart

    2.8 (25 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    The manager and dog groomer claiming they have been busy with other dogs even though we have an at appointment at 12:30

    MANAGER Erika Assistant Manager Dylan **Inhumane, Negligent, Animal Cruelty and Animal Abuse: Petsmart should lose their License! Overbooking for PROFITS cause operational hazards that put the well-being of pets at risk at this Petsmart Las Cruces location.** Shocking and unacceptable treatment of animals at Petsmart grooming! My dog suffered in a cage for over 5 hours and now has bloody urine. The manager, Erika, showed no empathy or concern. I urge Petsmart to take responsibility and improve their services. It's unacceptable to keep dogs in cages for hours without proper care or attention. These Petsmart managers prioritize PROFITS over the safety and comfort of our pets. Not only does overbooking pose a threat to the safety of pets, but it also endangers the staff. Overstretched and overburdened staff due to overbooking can lead to rushed and negligent care for the animals. This is unacceptable and needs to be addressed by Petsmart. It is unacceptable to keep a dog in a cage for such a long period of time, especially when the dog has an appointment. Per Erika, the manager, the staff does not take the dog out to pee! The fact that my dog now has bloody urine is a clear indication that she was not properly taken care of during her stay. I dropped her off at 12:00 noon for her 12:30 pm appointment, at 5:00 pm they weren't done, and is now rushing her haircut ( my dog is a lhasa apso mix that weighs less than 15 lbs, not matted, has short hair) The manager, Erika, was extremely unprofessional and showed a complete lack of empathy towards my dog's situation. She even suggested that I take my dog home before the grooming was finished, which is unacceptable considering the $81 I paid for the service. I would strongly advise against bringing your dog to Petsmart grooming at this location. The lack of care and concern for the animals is apparent, and the staff are unprofessional and dismissive. My poor dog had to suffer the consequences of their negligence, and I will not stand for it. I urge Petsmart to take responsibility for their actions and to improve their services to ensure that no other dogs have to go through what my dog experienced. #animalcruelty #inhumane #animalabuse #lascrucesnews #overbooking #operationalhazard #petsafety #animalwelfare #newmexicodepartmentofworkforce #newmexicolabordepartment #staffsafety #overburdened #negligentcare #pethealth

    Entrance
    Angela W.

    Huge pet store that not only comes with pet food, supplies and equipment, but also a place for grooming, adoption and pet training. Came here for the pet tag kiosk and it was super simple to operate.

    Cut up cards.

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    Photo of Paul H.
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    6 months ago

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    6 months ago

    I purchase my cat food and kitty litter here. They provide the healthiest food that my cats love.

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    10 months ago

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    1 year ago

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    Photo of Liz B.
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    3 years ago

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    4 years ago

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    2 years ago

    My dog came home with an ear infection after they charged me full price and only did half the services.

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    6 years ago

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    Photo of Kandi K.
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    11 years ago

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    5 years ago

    My dogs love the treatment they receive, the groomers are patient and excellent excellent place

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    Photo of B G.
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    9 years ago

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    6 years ago

    I'm hoping to go to my job this month sometime since I missed last time.. but I'm anxious but excited at the same time.

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    8 years ago

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    8 years ago

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    14 years ago

    Nice staff, good amount of petsmart merchandise

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    10 years ago

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    12 years ago

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    10 years ago

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    7 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    10 years ago

    The grooming is amazing I always request the new manager Ashley. My dogs always look great and she treats them nice.

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    12 years ago

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    11 years ago

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    Ask the Community - PetSmart

    Classy Canines Spa & Salon

    Classy Canines Spa & Salon

    (12 reviews)

    I have been here three times. The first time, I got my dog a full groom. The lady did an okay job…read moreand my dog seemed to like her so I decided it was good enough even though they charged a first class price for less than first class service. The second time I asked for nothing more than a bath and they still did some grooming - again not the end of the world. Iggy seemed happy enough so I decided to stick with the place. Made an appointment for grooming 10 days ago. Spoke directly with the groomer who works on Iggy. She confirmed the appointment, gave me an appointment card and I got a text yesterday confirming the appointment again. I get there this morning and they act like they don't know why I am there. The groomer we use was in the back and for no readon she just started yelling - "I was told he's only getting a bath." Mind you - I hadn't said a word so something was off. She just kept screaming - I mentioned I wanted him groomed. She repeated "I was told he's only getting a bath." I don't know who she talking to but the only person she talked to that matters was me - I made the appointment - I asked for grooming. It was clear that she wasn't prepared to do what she promised and I didn't want her to take it out on my dog - which she looks fully capable of doing - so I said never mind I'll take him somewhere else and she muttered something to the effect "Fine then go." I won't be back and I'd caution anyone who values their time to be careful here.

    Got me in quickly and did a great job on my long-haired dog. Competitively priced. Nice folks!read more

    Peachy Clean Pets

    Peachy Clean Pets

    (17 reviews)

    Terrible experience having my disabled chihuahua nails clipped. Don't recommend! Brutal and…read moreunprofessional service! Cut her nail and made her bleed, kept yanking at her arm! Started when I entered unleashed huge dog behind counter and barking loudly. Advised helper that I was terrified of big dogs since I was attacked by one. Totally dismissed my fear!!! She became angry n said she was more scared of my 4 lb chihuahua and then began roughhousing my chihuahua and was very angry with me. Asked her to not yank her arms n kept doing so. Finally, asked her to stop with a paw remaining. NEVER will return there again! DO NOT RECOMMEND!! Extremely u professional and brutal service!

    This place is chaotic, loud, and poorly run. The smell alone -- wet dog and disappointment --…read moreshould have been my first warning. I scheduled a grooming appointment for my Goldendoodle and was clearly told my appointment was at 9:00 a.m. They even hand-wrote "9am" on a business card. What they failed to explain -- verbally or in writing -- was that this was only a drop-off time and that my dog would be crated for an undisclosed amount of time before grooming. I was never informed that my dog would be crated at all. When I questioned this and explained that my dog has never been crated, I was dismissively told, "Well, you should have asked." That response alone was enough to tell me this place does not value communication or client trust. The environment was overwhelming -- at least seven dogs barking nonstop, owners' personal dogs running loose, while client dogs were caged. It was so loud that conversation was nearly impossible. Nothing about this felt calm, organized, or professional. They also insisted on vaccination records, yet the staff member barely glanced at the paperwork, flipping through it without actually reviewing anything. When they finally offered to refund my $20 deposit, I immediately accepted. I would not leave my dog here. The place did not look clean, expectations were not explained, and staff friendliness disappeared the moment concerns were raised. I would strongly caution pet owners -- especially those with dogs who are not crate-trained -- to look elsewhere

    PetSmart - groomer - Updated May 2026

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