We had never left any of our fur babies with anyone other than family. We were desperate to find a…read moreplace for them when we had to make a trip out of town. They took excellent care of our fur babies and we were able to observe them on line too.

Staff at Pet Planet Hotel was friendly, attentive to my dog's individual needs, he takes anxiety…read moremedication when needed. They gave my dog a Bordetella shot due to the fact I did not have one when my dog was dropped off. The facility is sparkling clean and very impressed with their outdoor play facility. Few things I was disappointed with; was the quality of the bath that I paid $50 for, think I could have done a better job myself. I also left a few messages regarding how my dog was getting along and it took days for them to get back to me. Also, paid extra for a king size suite so I could check the web cam once in awhile. The instructions they gave me did not work. Overall, I was impressed with the facility and most likely take my dog back.

Not well communicated and not actual time video provided. Should have a better response…read more/communication especially with real tome videos and pictures. Not a day later.

Animal Haven is the best! it is a very clean, well managed facility. Staff is friendly and…read moreaccommodating .

We have two older dogs and a recent rescue who is nearly 2 (we think). We appreciate the…read morepersonalized service that we get from YPS. Grooming is a plus to make this a one stop shop where they know our dogs and greet them by name. We recently engaged Jasmine Contreras for some in home training for our new guy. Jasmine did a great job. She was thoughtful and worked to provide training that was specific to us and our household.

We love this for lace, and more importantly our dogs love going there. They get so excited when we…read moredrive up to the building. And I have so much confidence in the way they handle and care for our fur babies. I would not hesitate to recommend them for either daycare or boarding

I have been taking my little girl Sydney there for a while…read more They have a groomer by the name of Alex, and I have to say he delivers what he promises. My little girl and I are dependent upon each other and today she was shaking because I was leaving her to be cleaned up. She is my service girl and I was starting to have a bout with severe anxiety and panic in the form of extreme dizziness. Once she was back in my possession things started clearing up. Her happy face is go

I don't board my dog, so this is a review only about grooming. I don't have a dog that needs a…read morespecial cut, so it's really only about a bath and toenails. And for that this is a 5 star joint. This place is exactly what I need. 1. Friendly staff 2. Quick service 3. Dog left happy and his coat was soft and smelled great I actually set up my appointment with the owner on Yelp and the staff when I walked in knew nothing of that exchange! But they fit him in and I picked him up in about an hour. I will update this review as we continue to need baths and appointments. I understand the groomer isn't there all day most days and this might be tricky.

With this letter, I would hereby like to compliment, "Karen's Animal House"! Karen provided me…read morewith excellent service today. Karen helped me out by taking my 2 large German Shepherds after finding a few fleas on them. This happened to my dogs after staying at the, " La Quinta" (pet friendly hotel). We have been on the road for six days traveling from New York on our way back to California. This morning we woke up to both dogs scratching miserably, with fleas from this hotel! Karen told me she was actually booked solid this morning but she rearranged her schedule to help us out because of our situation. Karen's attention to detail, great communication skills, and ready smile made the experience even better than I expected. I am so excited to share this with you! We are so pleased with her expertise and expedient service! We were able to get back on the road and continue our travel within one hour from dropping the dogs off. Hence, Karen's professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations. She called us when the dogs were finished. When we picked them up she surprised us with a 10% military discount which I stood there in disbelief! This type of professionalism and commitment to the highest level of customer's satisfaction has to be acknowledged. Having in mind such a pleasant experience with her and her lovely employee! It is my pleasure to recommend anyone reading this to do business with her in the future! Sincerely, London Fiehler

They were so very kind on drop off and pick up. I left two guinea pigs In their care and I would…read moredefinitely use them again. When I first called in to ask about boarding them, the person who answered was unsure but would call me back. (Boarding small animals that are not dogs/cats is not very common so this is usual at any place) She promptly kept her promise and gave me a call back a bit later and had all the answers I needed. The drop off and pick up went so smoothly. I got back to town a bit earlier than expected, and they accommodated me picking up early!

This continues to be the ONLY place in El Paso that we will leave our dogs!!! We now have three of…read morethem, and they LOVE this place. The staff goes above and beyond to take care of them, and is so reliable. We had a puppy that needed eye drops and meds, and they kept a track list of every dose for us! They truly love animals here and the dogs just have FUN! As far as safety, when you board your dogs somewhere with other animals that play, things happen. My dogs have come home with scratches and gashes, this is part of boarding people! The facility can not be responsible for every little thing that happens. Also, if your dog has aggression issues, do not board them and then expect to have no issues when you return. I HIGHLY recommend Howl-A-Day Inn for all of your boarding needs!

I have nothing but good things to say about Melina and the crew here at Howl-A-Day Inn. My dog…read moreloves this place so much. When I go to get her she never wants to leave. I have used them for boarding and doggie daycare. Doggie Daycare is the best here if you have an active breed like I do and want them to get exercise.

we have been taking all of our pets to this facility and at its previous location for over 26…read moreyears. We have had nothing but awesome care for our animals. The entire staff is very sympathetic to issues with our loved ones and takes care of them as if they were their own. I read some of the one star reviews, and they are a joke. I have never in all my years seen them treat or speak to anybody poorly. You have to remember they are a business and as sympathetic as they may be to handing out free care that's not how a successful business works. If you want the absolute best care for your animals this is where you need to go. If you want to complain about not being able to pay or walking in on a Monday or a Friday, which are hands down their busiest days and expect to be treated within seconds you need to reevaluate your life decision decisions.

Appreciate the staff, good clinic, the experience and mostly I suppose the ability to pay. I know…read moreinflation is high and money is not as valued as before. Profits is american culture :) Two dogs examined and heart guard test, another medication is 515 dollars.... in a year or so I better have 1000 dollars to bring in for two dogs. :)

I loved this place ! I am born and raise in El Paso and the fact that this is an indoor doggy…read moredaycare is just the best ! I love how the send you report cards ( update) of how your dog is doing.

Absolutely love how they have cameras so we can check on our pup. Nice staff and clean facility.read more

Was there for almost an hour and a half without being seen. The girls up front are not really very…read morenice, one was very snotty with me and seemed like she could care less that I had to go because I have my own job that I am required to attend. I was more annoyed at the attitude from the front desk gal, than the wait, however, I do have back problems as well, and none of their seating is comfortable, so being there that long was just awful for that reason as well. Now I'm out 2 hours of work, my dog wasn't seen, I'm in a lot of pain, and I still have to take my dog somewhere else to be seen. I hope they don't think that their time is more valuable than mine... or do they just over schedule appointments?? Whichever it is, time is money for everyone, so waiting for 1:15 minutes after your appointment was scheduled is more than enough time to wait for the service you are there for. I am very disappointed and I am out money from missing work. Now it's going to be longer until my dog can be seen because I lost work, money, and time, and now have to find a day to take more time off, after I work extra to make up for the time and money I lost from missing work today. Not appreciated at all.

My long haired cat had an abscess rupture, that I didn't even see was there. I called several…read moreplaces, and quickly realized that I needed an emergency visit. Calista told me to come right away after explaining what the charge for an emergency visit would be. Didn't matter, I didn't want my kitty to suffer! They took him right in while I completed the paperwork. I'm new in town, so I do not have a veterinarian yet. I do now. They had him evaluated and told me he did have an abscess that had ruptured, but they had shaved the area, evaluated if it was in need of additional care, cleaned the would and felt he would be best served with antibiotics and an anti inflammatory to help him get comfortable. He is home, doing well, and I plan to use them for future care.

All my pups absolutely love it here! I have 2 daycare pros who I had no concerns about going in to…read morethe evaluation and puppy who just needed some time to get comfortable. My last one though is a rescue who can be a bit skittish- but the staff was awesome with her and she had the best time and now is so excited to go see all her friends!

Great service and responsive staff! Brought our pup here when needed, typically during times we…read moredrove out of town. Facility was clean, staff were friendly, best doggy daycare business in town!