UPDATE: After not driving the car, and getting it checked by another mechanic, it was discovered…read morethat there was a leak in the brake line. This seems to me something that should have been addressed before the mechanic at this establishment slapped an inspection sticker on it. HOWEVER, the reason I wrote the review in the first place was because of the exceptionally rude treatment I received from the employee who answered the phone. I was calling to see if this establishment could look at the car to see if they could find out what eas going on, since they were familiar with the car. I began the phone call, summarizing the work they had done, when the employee (who, after numerous emails from the owner, turned out to be a woman, not a man. I apologize. ) started defensively telling me that they weren't responsible, etc. After that, I certainly wasn't going to take the care there! The owner emailed me numerous times, implying that I was angry and wasn't thinking straight, and that the person on the phone was reacting to me. I wasn't angry when i called. I just wanted them to look at the car. Nor was angry at the person who sold me the car. The follow-up emails just kept telling the fact that my brakes weren't working couldn't be their fault, listing all kinds of other things. My point was and still is, why did the car pass inspection then? I wouldn't have questioned anything, if the first employee would have simply let me make an appointment with them. I wasn't looking for anything for free. I just figured they must know the car, and would be the best people to go to. I've decided not to pursue an investigation with the inspection authorities, even though my mechanic said the leak looked like it was happening for awhile. I've also added 2 stars, because the owner was pretty upset that I gave such a terrible rating and said I was affecting the lives of all his employees. Even though he accused me of jumping on social media instead of contacting them. I got the brake line replaced at another business, everything works well. I'm done with this whole saga.

Hineman's auto service is a dishonest business. I scheduled a PA state inspection and the woman…read morereceptionist was completed rude to me. Even though my mileage since my last inspection was less than 3,000 miles, I did not receive the state emission exemption. I reminded them of the low mileage and they did not care. They charged me $65.00 for new wiper blades even though I install new blades 1 day before. They are overpriced on their products and services. I will never go to Hinemann's again. I should have reported Hinemanns to the PA State police for investigation.

After my father-in-law's accident, police had his vehicle towed to Munroe Auto Body without asking…read morehis preference. When insurance attempted to retrieve the vehicle, we were presented with charges far beyond what insurance considers reasonable, including: * $350 winch fee (insurance allows $100) * $125 fuel surcharge * $750 flatbed tow * $525 administrative fee (insurance allows $150) * $275 cleanup fee * $125 per day storage fees accumulating while release was being arranged Despite explaining the financial hardship this created, the business was unwilling to work toward a reasonable solution. Communication with the owner was dismissive and unprofessional, and the situation was portrayed as our fault for the insurance company we use. Accidents are stressful enough without facing excessive fees and unhelpful treatment afterward. I would strongly advise others to ensure they control where their vehicle is towed if possible.

Great service for my inspection. Great location. Dale was very helpful and accommodating.read more

So last week I was looking cute in Millvale on my way to my friend's birthday party when :(:(:( I…read morelocked my keys in my car!! Nooooooooooo I am too busy to make mistakes like this! So I called AAA and they put me on the perpetual hold, and my friends and I screwed around with a wire hanger for a little while and I did NOT freak out, thank you very much. When all of a sudden, from just around the riverbend, we saw the telltale flashing lights of....could it be....a tow truck?!?!? Were our party prayers answered?????? Mr. Randig, can you rescue me???? He CAN, folx!!! Two tools and a bop down the street later, the evening was saved! Call Randig for all your towing and auto maintenance needs, you will not be disappointed! I saved so much money I got these cool pajamas that match his truck! Thank you Randig!!!

Ed Randig has Always treated me and my family promptly and fairly. Randig is Highly recommend!…read moreThanks Guys! Pat Halloran

The owner Jeff Critchlow is very unprofessional. Jeff will curse you out and get in your face very…read moreaggressively(Very loose cannon)!! Many other people and local businesses confirmed that his attitude is Unacceptable. Should never be treated like this by the owner. Will not release vehicle without cash payment of a insurance damage claim. Also he will send another business owner to take your car with out notifying you to a off site location. There is no excuse for his actions. TO SUM THIS UP THIS BUSINESS TREATS YOU LIKE A THUG ON THE STREETS!!!!

I won't go into why I needed a tow truck ... dumb mistake…read more I called AAA explained the situation including I had children with me and the business where we were parked was closing. 1 hour wait. Considering the days are longer and evenings cooler, it wasn't a bad wait. The AAA app kept the kids entertained watching the tow truck's progress to us. Rus (tow truck driver) arrived and in less than 3 minutes we were on our way. Thank you for great service.

My insurance company sent for a tow, and after the first tow company dragged out the eta for hours,…read morethey dispatched Mick's Automotive. They arrived in a fraction of the ETA time (I understand those are loose estimates only, but was still happy after much of my afternoon was already lost waiting on the other company.) Jaden/Jayden/Jaiden ...sorry, I didn't get the spelling...was efficient and friendly. He promptly loaded my car and delivered it to the shop without incident.

When you don't have a pick in a service due to roadside assistance you kind of hope for the best…read more However, some times you get left on the side of the road, yes, that was a bad pun. Recently had a bit of car trouble and called up roadside assistance. They set everything up for me, which I thought would translate to quick service. That was completely a lie, wish that would be a complimented by a Maury clip. With the roadside assistance you got text updates and a tracking app to let you know where they are at and when they will arrive. This is kind of where it went downhill. The app never updated, at first I thought it was the company I was dealing with for roadside assistance. Turns out, no, it was the tow truck company. It was 45 minutes and no one was there yet. I was sitting near Delmont and they were coming from Cheswick, I understand there was going to be a bit of lag in showing up, but there was no indication that anything had happened. The app still showed that they were at their place of business. At the hour mark I called the company and asked what was going on. Turns out that the driver decided to go pick up a buddy first, then stop and get fuel, then head my way. Thanks man, no worries, it was just cold out, the people in the neighborhood were worried about me and checked up on me more than you did. Mind you, I was attempting to get to the dealership before they closed to get everything in order. Also to try and get myself a rental/ride since I was between home and work. They showed up a hour and 45 minutes after I first made contact for assistance. I am now massively late for work and doubt I would get to the dealership in 15 minutes. Whatever, I talked to them on the phone and told them my dilemma. When we get to the dealership I told them where to put my car down at. That was disregarded totally. They sat it down where they wanted. I then had to right a note with a description of my vehicle and where it was parked on the lot to leave with my key. It was a headache that was topped off by an awkward ride to the dealership. Like I said at the beginning of the review I was hoping for the best, but ended up in a near nightmare.

I have to say this was the best experience I have had with towing. My motorcycle trike broke down…read moreand first towing said it would be 9 hours before they would get there. After calling insurance 2 times Ikes took it and was there in 1 hour. The gentleman who drove was super nice. Made me feel very comfortable. He was gentle with the trike and caring. Thank you for the super service.

So I have needed a tow twice in the last two weeks. I was looking for a tow the first time and the…read morelast company I called before calling Ike gave me his name. I will now always call Ike first! Both times I've called for a tow he showed up within an hour. In the past I've had tow trucks not show up at all or be very unprofessional, not only is Ike very punctual but the truck was nice and tidy and he is very pleasant and professional!! I highly recommend using Ikes Towing!