Took my Taylor 510 in for a tuner upgrade. He kept promising to get me real Taylor tuners, but never did get them for me, promises that went on for 6 months, with excuses and put offs. Finally I agreed to try his after market upgrade, drove up to Canmore from Calgary to pick up my guitar as promised, a week later, and the work hadn't been done. The guitar had been left out of its case, where it is always stored with humidifier.I complained about the inconvenience of driving to Canmore to find that the work was put off and was told to come back in a couple of hours. When I did, I found t that the lower humidity in the store, caused my neck to warp requiring a truss rod adjustment. (or it had been twisted 'by accident') The new tuners left visible holes from the screws of the old tuners, that were not filled properly, and refinished. I complained about the damage to my guitar, it was totally unplayable, and was told to get out and never come back no charge for the tuners, and no he wasn't giving me my old tuners.
I drove immediately to Chuck Shifflet of Shifflet guitars in High River, who for 200 bucks, fixed my truss rod, filled the holes left by the old tuners, and repaired a crack in the top of my guitar that was a result of being exposed to lower humidity.
I found the owner of Harvest Moon to be hostile and his work to be incompetent, based on the opinion and evaluation of his work, by Chuck Shifflet, a professional who builds classical guitars that are sought after by fine classical musicians from all over the world.
I wouldn't recommend this place. read more