I was with my old dentist for 14 years and recently had to change dentist because of my insurance.
I signed on with Harvest Dental because they participate with my new insurance. I needed a procedure and was originally told it would be done in two visits. When I asked about cost, Harvest Dental told me that my insurance covered the procedure 100% with no co-insurance. I went and had the work done.
When I went for my second appointment, they told me I would need to come back for several more visits to complete the procedure. Again, I inquired about the cost and was told by the receptionist and the 1st office manager, Brittney, that everything was covered at 100%.
I arrived for the 3rd appointment and was again told there would be zero due from me. When I went to check out, I was given a bill for almost $700. While standing at the desk, I asked my secretary to call in to speak to the 2nd office manager, Emily for an explanation of why the bill had changed in the last 20 minutes. I watched as Emily rolled her eyes and held the phone away from her ear while my secretary was asking questions about the bill. Emily just kept saying that what I was originally told was wrong and this is the bill. Period. Emily then told my secretary that the conversation was no longer productive and ended the call.
After my 4th appointment, I did get to speak to Dr. Lehr regarding the rudeness of her office manager, Emily. I told her that I have 13 family members that have already stopped going to her because of this bad experience. She was flippant in her response. She said "I have 5000 patients. If you want to go somewhere else, I will happily send your records".
I am not an expert in dental or insurance billing. I have no problems paying my bills. I simply want honest estimates and an understandable explanation if the bill changes. In the end, my family and I have changed dentists. Dr. Lehr and her office manager, Emily, do not care about customer service or providing ethical billing practices.
If you care about being treated with dignity, honesty, and respect, choose another dentist. There are plenty of other dentists in Ephrata. At Harvest Dental you are nothing but a number. Think twice before you ask any questions about your bill. They are happy to take your money and make you come back for multiple unnecessary visits, but you will get an attitude if you ask any questions.
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