As my multiple attempts to talk to the office manager has rejected by the receptionist telling me she was not there on multiple different occasion, I am here to leave a review.
On Tuesday 9/5 - My mom had to seek emergency help for a debilitating pain in her tooth. It turned out to be an infection going into her jaw. She called this office first and was denied an appointment on the day of emergency. She was forced to go somewhere else due to the severity.
On Wednesday 9/6 - My mom was called and the woman wanted to confirm for an appointment for 9/7. My mom told the woman on the phone she had to seek help somewhere else because it an emergency. My mom was asked who did she speak with. My mom said she didn't know who she spoke to, but it was an emergency, so she no longer needed the appointment. She was hung up on.
Since my mom had to seek out emergency help somewhere, the woman called back and said that she had to talk with the office manager to decide whether me (23) and my brother (27) can keep our appointment (9/15) because my mom sought help somewhere else.
My mom, in pain from her tooth, was completely done with the situation. So, I called to check that me and my brother's appointments were still booked. The woman said they were canceled. She lied and said my mom canceled them. My mom did not. I was there when they were speaking. The receptionist said she needed to check with the office manager to see we can keep our appointment. My mom said ok. I asked her "Why would she cancel them?" She immediately became hostile and said "As you would know, as I spoke with you mother she canceled them." I told her "No my mom didn't. I was there." She said "Well they're canceled". I said, "You realize that my mother had to seek emergency help because there was an infection in her tooth. So, because she needed to seek help elsewhere, you decided to penalize me and my brother who are" she did not allow me to finish, she kept saying "no. No." I repeated "you decided to penalize me and my brother" as she would not let me say my sentence. She yelled over me, "I'm done. You're going to have to speak to office manager."Then she decided to hang up on me.
It's completely unacceptable for not only for my mom to be talk to the way she was, not only for my mom to be hung up on, not only for me to be hung on, but also that as retaliation for my mom seeking emergency help somewhere else to no longer want to accept me, my brother, nor my mom as patients. I'm writing this for nothing more than the next time something remotely like this happens, your staff needs to treat others with compassion, understanding, and kindness. My mom's tooth was so badly infected and she was seeking help and sadly due to the severity she was not able to see someone at this office, but to penalize her, my brother, and me for it is completely unacceptable.
This office probably does not care about this because when I talk to local people about this situation with the office part of the dentistry, it is known that the receptionists are rude. I wish I had known before this whole ordeal. But from a money standpoint, that receptionist made this office lose out on thousands dollars because my mother was not hung up, she would have scheduled her root canal with this office. My brother, my mom, and I would have gotten our cleanings, treatments, and other work done here. But now, that money is going to a different dentistry. read more
