Kody is knowledgeable, efficient and timely. He ensures the issue he is repairing is completely…read moreresolved. He serviced our gas fireplace and we are very pleased with his service!

Unfriendly guy, profane language and isn't happy about the slightest criticism. Never doing…read morebusiness with them again. If people could have heard of the ungentlemanly things he had to say they'd be appalled.

JG Cleaning was very professional and efficient when I hired them to clean my couches and carpet…read moreearlier this year. The customer service was great and my couches and carpet were dried very quickly. They were very nice when I called in to get a quote and I was explained exactly what was going to happen when they came. When spring comes and it's time to get my whole house clean, they will be my first call.

So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

I've used Premier Systems extensively in the past, including having them install HVAC systems at…read morefour of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier's credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I'm disappointed by that decision given the amount of business I've previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost--and be given the opportunity to approve it--before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.

I'm a college student living in a rental property in Bozeman and needed the carpets cleaned after…read moreanother roommate moved out. Called in to Buffalo restoration and they were super efficient at getting me on the schedule. They even called me back when I told them I had to talk to my roommates and forgot to tell them what we wanted done. On the day scheduled for cleaning, Ryan came to my house early and was ready to get to work. However, I work night shifts and totally forgot they were coming so I was still asleep. He waited for an hour outside my door and called me multiple times. I couldn't believe he waited! He was so understanding and helpful as I was running around moving furniture still half asleep. He did a great job and was a super nice guy to talk to. Definitely recommend the ladies and gentlemen over at Buffalo restoration.

We had water damage in the house. Their first estimate before starting the work was $2,000. On…read morethe last day when they took the equipment out they said it would be about $2,900. This should have been very accurate, but wasn't. The final bill was 3,900!! And they had 2 trucks break down the first night of cleanup and couldn't get it cleaned up properly to start. We never got any relief for that. It all felt dishonest, and just taking advantage of me, and I would never recommend them. But to be fair on the work - they did do good work.

Melissa was incredibly responsive and helpful when I experienced a sewer back up in my home. Her…read moreteam did an excellent job of clean up. I appreciated their attention to detail and competent ability to remediate for mold. I would highly recommend them.

this is the worst, most dishonest business I have ever dealt with. they turned my account over to a…read morecredit agency after I was told "don't worry, you have time" by their dishonest secretary. the secretary before her told me that they would bill the liable insurance (not mine, the city, which was liable for a sewer backup). The next communication that I received regarding this matter was a very harshly written letter from a debt collector. i contacted Fine Fabric Care and they have refused to recall the debt! it is also possible that I had paid it in cash. The original letter that had prompted me to call them even mentioned they were unsure if I had paid as their previous secretary hadn't always marked accounts as paid. Even so, I was willing to pay the amount, then pursue them for double-dipping, as it appears likely that they have done so. trust these liars at your own peril

Eddy is fantastic. I bought a house, with the furniture in it, but it was in pretty bad condition…read more I called Eddy and he came out the next day. He gave us an estimate and was willing to do the work immediately. We suggested he come back after the weekend so we could haul out some furniture that we were not keeping. He came back Monday and spent six hours cleaning our upholstered furniture and carpet, doing a fantastic job. Eddy is friendly, reliable and very fairly priced. I can't recommend him enough to you!

Fast, friendly & very efficient. They did a VERY good job of cleaning all of my very filthy…read morecarpets. I would definitely recommend their service !