Not sure about the dermatolgy, but the aesthetician side gets an F. Came in for a consult, got…read morerecommendations, made an appointment for treatment, given a card with time and date, received no confirmation phone call prior to appointment, arrived at appointment on date and time hand written by the same jumbo lip lady who rudely told me my appointment was yesterday. I showed her the card SHE wrote with time and date and she basically told me oh well sorry... I don't live in Cleveland. I drive many miles there to receive services I can't where I live and to be made feel as if I did something wrong is appalling. I have a history of skin cancer and need to see a dermatologist for follow ups but won't be using this establishment due to the fact they are in association/business with the rude, superficial, idiots across the seating area.

I would pick no stars if possible. I went in as a cash pay person. (no insurance) They told me my…read moreprocedure would be $180.00 which I paid. When I got my stitches out 1 week later I asked is there any payment due? They said no, it's all paid. I got a bill from Quest Diagnostics for $299.44 for a lab test. I never approved this test. I called the cancer center, no one helped me, not their responsibility. I told them I am cash pay I need to approve charges ahead of time. I work P/T and take care of an elderly mother. This is a great problem on someone making very little money. This is very unprofessional. All they told me was "you don't owe us anything, that is a charge from an outside facility". Yes, a charge that they sent to a test lab, that I didn't approve. I will tell people NEVER GO HERE!!! Find somewhere else unless you have insurance that pays everything for you and you don't care how much the insurance company is paying. It is different when you have to pay it yourself and you didn't approve the test ahead of time!

My visits with Olivia are always positive and comfortable. She is amazing and always so through…read morewith her exams. She takes the time to listen to my concerns and always has a good, clear answer or diagnosis. She is very knowledgeable and attentive. Her assistant is wonderful as well. I always leave there feeling I have had the best of care and that I am a valued client.

Inefficiency in practice. Take a day off work for your appointment…read more At 76 my time (what's left) is valuable. Was waiting for a NP not an MD. Walked out. Overbooking? Poor management! This was at the Cleveland office. Lost a patient. Good doctors?

I had a 9:30am appointment and was not seen until 10:50am. They opened at 8:30. I don't see how…read morethey could be an hour and twenty minutes behind after being open for only an hour. To make matters worse, the doctor was only in my room for 5 minutes. There is a clear lack of care for people's time.

Entire staff are so professional and kind-hearted. Definitely compassionate from Dr's down. I am…read moreso impressed with their knowledge and attention to detail. They jumped immediately to deal with my cancer and made me feel well cared for. For anyone looking for a great Dermatologist and group I highly recommend Dr. Tusa and staff.

Caring & Professional! :))) All of my questions were…read moreanswered & needs were met with such a sense of excellence & grace! The staff is a team FOR YOU! Dr. Hoops is friendly & focused on helping you achieve the most desirable & best realistic results possible. His surgical skills are truly remarkable. I place full trust and confidence with Dr. Michael L. Hoops, M.D. and his impeccable supporting staff! Bravo! :))) Thank you!

From the owner: Specializing in: - Physicians & Surgeons, Cosmetic Surgery…read more- Physicians & Surgeons, Breast Care & Surgery - Physicians & Surgeons, Laser Surgery - Physicians & Surgeons, Plastic & Reconstructive - Physicians & Surgeons, Hand Surgery

Such an amazing place!! These ladies are so friendly! IV hydration was phenomenal !! Easy to get…read moretoo! Great prices. Relaxing cozy environment!

Loved the location. Sharlotte was super friendly and was very helpful and educational. I will…read moredefinitely be going back to see her. I got Botox and when I returned for a follow up she added a little more in an area that needed it. Very trusting and atmosphere was very relaxing.