Wow, not happy to report this experience and upset with myself after writing out the red flags of working with Yasmine Hart of Hart Grooming which is south of Kyle Texas. Lack of communication, lack of skill in grooming and lack of confirmation in scheduling.
It took forever to get an appointment because she didn't read her FB messages. She apologized profusely, okay I can forgive someone. She had to fix the water at her house, okay life happens. She needed to change the appointment because she needed to pick her son up. I'm a sucker for young moms because I am a grandmother and an earlier appointment worked fine for me. I asked her to cut my dogs hair to a specific length and showed her a picture. She didn't cut it that way but she is still learning and I paid her a very big tip in cash, she was going to fix it. It was during the cold spell so I was okay with it. I BLEW IT AND MISSED AN APPOINTMENT WHICH I WOULD HAVE COMPENSATED HER FOR IF I WOULD HAVE HEARD BACK FROM HER but I did not pay the deposit because she was going to take responsibility for the job that she didn't do. Admirable until she blows up on me and then tells me that I missed a second appointment. I missed one and as I said I would have compensated her in cash (I'm dealing with identity theft issues and have had to replace my credit card yet again which delays my ability to use online payment systems)but she didn't confirm the next appointment via text, phone call or email so I didn't know if I had an appointment or not.
I had liked her, was charmed by the fact that her grandmother who had recently passed away taught her the trade of dog grooming, and was a complete sucker for a young mother. I gave her grace for the unprofessional behavior due to her age and being new in her business. There were life issues that were understandable but that I would not have to deal with by going to a company. I like working with a small business as I have owned businesses before. I was not given any grace in return or the curtesy and respect of communication. I guess that is something that comes with maturity and losing business. She was thrilled by how much I paid her. It's surprising that she didn't think about how much money she was losing by dismissing me as a client. I suspect that she made her mind up about what she thought I was doing to her, instead of finding out just how good it would be to be a trusted service provider for me and my dog charlotte. Very short sighted behavior! read more