Go to Cameron! You'll get great, honest advice on pricing…read moreand phone features. Really feel like you have an advocate. And very professional and personable. Whole transaction was relatively quick and painless. Unlike awful experiences at AT&T in past and Verizon. Plus they had the 15 I was looking for.

Customer service was TERRIBLE. It was from these 2 white kids, one who wears a gold cross hanging…read morefrom a string around his neck may have been the manager and other skinny kid were extremely rude! Very sarcastic and did not help with my problem AT ALL. Would never recommend going to this store and if I'm being honest ATT needs to reevaluate the staff at this location.

I received a new i phone prior to Christmas and was dreading going to a Verizon store to get it…read morehooked up just because I figured it would be a zoo during that time of year. I went in around lunchtime on a Saturday and I was in and out of there in under two minutes. Little did I know that all I needed to do was to switch the sim card from my old phone to the new one. I'm not the most tech-savvy person around so I didn't think it was going to be this easy, but it was. The employee that assisted me was extremely friendly and took care of everything for me very easily. They didn't charge me anything and sent me on my way with my new phone ready to go. Next time I ever need to go to a Verizon store for anything, this location will be my first option.

My husband and I stopped in today for help. We have always had great service there. The girl today…read morecould not have been more unfriendly. She fixed our problem but it was obvious it was the last thing she wanted to do. We will never go back there again. We have been with Verizon for 20 - 30 years.

Thank goodness they finally have more efficient processes in place…read more My hubs was able to upgrade his phone for "free" after his screen broke. He called, spoke to an agent that secured his Galaxy S22 at this Verizon and made the payment from our account. The only fee was an "activation fee" & taxes. All he did was make an appointment online today for pickup at 12pm. They handed off his new phone and will no longer help with transferring old data to new phone, so FYI. Also, no new ear buds or a phone charger included. The phone has no port for ear buds, so it doesn't come fully loaded or you could pay more if you wanted to get a case, too.

Horrible Customer Service after 20 years of being with Verizon I'm looking for another service an…read moreagent blatantly lied to me management doesn't care so stay away from Verizon at all cost they are not what they used to be horrible Company AT&T T-Mobile seem to have better customer service and hopefully they don't lie like Verizon did

$70 for changing battery for my phone and i already have the battery?! HELL NO NONE SENSEread more

I had a charging port issue with my phone for a long time, and had it repaired elsewhere before,…read morebut it never worked properly. When I came here a couple of weeks ago, he explained the root cause in a way that actually made sense and resolved the issue the same day. My phone is working perfectly now, and I'm really impressed with how professional he was. Glad I found this place!

This is a zero star review. After returning a modem in the…read morestore and telling the employee we were moving to close the account we find out we are still being charged for monthly service. 3 months at $50 per month plus a modem they said we never returned. They will not refund and are billing us for the modem they lost. This is theft in my opinion.

If I could give zero stars I would! I came in here today, Sunday 6/29/25 to return a Wi-Fi pod that…read moreI had received immediately and after several attempts to set it up I was told by a representative over the phone that it had a malfunction and it did not work. I already have an extender anyway that is not with spectrum that seems to work fine so I returned this back to the store because I just received it two days ago and was trying to set it up which was unsuccessful. I walked into the store about 12:05 PM. They had just opened there was one customer in there, so I waited for Jorge to come out and assist. He seemed like he was an honest person that worked for Spectrum and told me the pod had been removed from my account and he canceled that. He tried to offer me two free lines of service told me that would be free. I would just have to pay for the phone. I told him no thank you I was not interested and that was that. He told me he cannot give me a receipt right then and there, but would be happy to email it to me once he completed everything on my account and told me look out for an email. About 20 minutes later I had already left. I noticed an email from Spectrum.I did not pay any attention to it because I thought it was my receipt for returning the Pod. An hour later, I received two more emails from Spectrum saying my service order has been updated. I thought this was an email notifying me that my pod that I had returned has been received however surprisingly it was an email showing that I had added multiple services to my account that I knew nothing about and did not agree to! Never was even talked to me about adding TV service or anything else other than adding two cell phone lines and I told him no. I immediately called customer service because I did not want to drive back up there and cuss him out because I felt so upset and frustrated that a representative in the store or even over the phone would do something like this! This is uncalled for and very unprofessional! The supervisor Dominic that I spoke with over the phone assured me that the additional services that I had not asked for or even were offered have been removed my account and everything is back to what I previously had. If anyone goes to the store Do not let Jorge Reyes assist you! Because if you do, you will leave with the service services not added to your account. Dominic, who was a supervisor in the call center was very helpful however.

The owner, Chris, seems like a nice guy with too much going on. He is very knowledgeable, but not…read moredependable or predictable. Took my computer for a screen replacement that was supposed to be a few days. Though he received two faulty screens, he did a terrible job notifying me or keeping me updated for weeks. He did give me a loaner for free when the days became weeks and even months. The shop is closed at all sorts of odd times when they are supposed to be open. He said he had medical issues which I empathize with (have my own right now too), but he was unreachable by phone or in person for days. When I finally took my repaired laptop home (literally months later), several keys didn't work. I immediately called him to let him know. I figured maybe something wasn't reconnected correctly or had been bumped and was loose. He was offended that I accused him of damaging the keyboard, insisted that he hadn't taken the keyboard apart, and "refused to be responsible." I never accused him of any of those things. He offered to give me a break on labor, but said he would take a look at it to see what might be wrong and to bring it in the next day after noon. I showed up around 1pm the next day when the shop was supposed to be open and, unsurprisingly, he was not there and the door was locked. That was weeks ago and he never contacted me back. I then found a YouTube video addressing the issue, took the keyboard apart myself, disconnected the ribbon and reconnected it and, lo and behold, all the keys worked fine. The connection really was just loose. I love supporting local businesses. Just can't go back to this one again.

For my computer repair, it is a 1st place I stop. I've been in for a few times and was never…read moredisappointed. My PC was fixed promptly and I got an explanation of what was wrong. Sincere thank you!

Excellent customer service! I had a complex issue with my SD card and both of the reps who helped…read moreme were incredibly patient and helpful. This is why I'm a lifelong T-MOBILE customer!

My last couple experiences about 2 years ago were not good and have avoided the store ever since…read more Today I had to go in because I was pressed for time and was having what felt like it was a buy a new phone issue. Cameron listened to the issue, took my phone, made an adjustment, handed it back and said it's fixed, letting me know if it was time for an upgrade the better timing to do so. Appreciative of his direct and customer focused approach.