I came in from out of town because a stone fell out of my ring and they fixed it quickly the same…read moreday and gave it a good cleaning free of charge. Very rare that a jeweler doesn't charge for a service, very grateful to have a great jeweler who was able to help me out!

Brought in a citizen watch to get a new Crystal they had the Crystal in the next day did a great jobread more

I brought my Italian watch to the cordial timemaster and he repaired with ease in 15 minutes!…read more*Fred Meyer Jewelers fiddled with it and damaged the secondhand ;(

Tried three different stores to get battery in my watch. Macy's sent me to the other end of the…read moremall to American Jewelers. One of the previous jewelry stores had scratched up the back trying to remove the back unsuccessfully. The guy working at American Jewelers had my battery installed in a few minutes and was friendly and knowledgeable. I picked up a pair of earrings while I was there.

Each time my ring was cleaned I lost a diamond, at my expense. I was told it was from the cleaning…read more Am I never to clean my wedding ring? No wonder they would not let me purchase insurance. Paid over $5000.00 it total. Not a cheap ring.

I took a diamond bracelet in for repair. I was given a pickup date several days later. That date…read morewas on a Friday and I called on the following Monday to check on the status. I was told it would be finished that PM or the next day and to please call me. After receiving no call, I called that afternoon. Again I was told it would be ready the next day. I called again that Pm, after not hearing anything, and was told the Lazar machine was out of order and the bracelet would be ready the next day. I was about to say I would be in when the "gentlemen" I spoke to hung up on me. My wife received a call on Thursday that the bracelet was done. She went in and said that she was there for the bracelet and a staff member called out, rudely, from the back " I've got it here ". She came out and dropped the bracelet on the counter and said "There is no guarantee don't bring it back here " Not only will I not bring it back, but nor will I do any more business with Parry Jewelers. Some attention needs to be given to "customer service "

I just needed a simple Silver necklace.. not a big deal…read more. The assistance and care that I received was probably one of the best shopping experiences that I've ever had. Unfortunately, I had to exchange for a larger necklace, but Morgan Jewelers treated me very well, and exchanged the item with zero issues. I've got nothing but good things to say about these folks and recommend them without hesitation.

Good selection. Knowledgeable staff…read more Be aware!! When you go in, try to pick one of the young associates. They are working on commissions. If the older managers try to come in without being asked, tell them you prefer to only work with the associate. Literally, they will take half the commissions from the young associates. I have worked in retail sales and have never, as a manager, taken commissions from my staff. This is the worst management structure I have ever heard of. It's one thing to share commissions among the associates, but managers should earn their own.

Kayla (Assistant Manager) Kind of flakey and anxious, I came in to ask regarding my warranty, the…read moreonly thing she was quick to do was twitch and agressively accuse me of blaming the employee who helped me, all I said was I didn't know about the requirements, not slinging blame just that I forgot. She went into a tirade; "it's not cracked, it's fine, it's fine," her face wracked with the best forced smile she could muster. I went in not even knowing I even had a warranty, which I mentioned at the start, also explaining hey I need it done so I understand that I may end up having to pay for it :( The last 10 minutes was her berating me about how important claim tickets are that 'No exception will be allowed!' then proceeded to explain how they would make an exception. Why do businesses hire people like this? It's no wonder this store hasn't renovated in decades if they have to pay these overinflated egomaniacs who are coarse and seem to explode without warning. This was the kind of unique experience that drives customers away.

Do not buy your jewelry here, or get sucked into their fraudulent warranty. Terrible quality,…read morediamonds fell out less than a week after purchase. Their warranty system is joke, still had to pay for the replacement diamonds when it was supposed to have a lifetime warranty. Go anywhere but here!!!!

I'm just blown away by how Stephanie created the perfect ring for me! She really did see my vision…read moreof what I wanted and made it come true! Thank you Stephanie for everything!

This place is the worst I've ever dealt with with my jewelry. I have brought my chain back four…read moretimes because it keeps falling apart. I have to call every time to see if it's there because they do not call you. They do not care and the last woman I talk to you was extremely rude. Do not do business with Kay jewelers in the valley mall they could care less about their customers.

Couldn't find anyone in the area to replace my watch battery without sending it away and taking…read moreweeks. They replaced my battery in minutes and only charged a small service fee . Good deals and great service . Highly Recommended !!