I am writing this review to share my experience with Smile Makers and to respectfully request that my situation be taken seriously and resolved fairly.
In December 2025, I visited Smile Makers seeking dental treatment and was recommended a fixed bridge procedure by Dr. Isaac E. Goode. Before agreeing to the treatment, I specifically asked questions about the procedure because I wanted to understand exactly what would be done and what risks were involved. Based on the information provided, I trusted the recommendation and moved forward with the treatment.
Following the procedure performed on December 11, 2025, I experienced serious complications, including facial swelling, fever-like symptoms, significant pain, difficulty eating, and ongoing discomfort. For approximately a week after the procedure, I struggled with severe symptoms, and unfortunately many of the problems have continued ever since.
Since the treatment, I have repeatedly contacted the office seeking help and a solution. Despite multiple attempts to address these concerns, my condition has not been resolved. On April 30, 2026, I was referred to an endodontist and informed that I would now require root canal treatment, resulting in additional unexpected medical expenses that I was not financially prepared to incur.
I have already paid approximately $9,000 to $10,000 for this dental work and also obtained financing that still leaves me responsible for more than $4,000 in debt. Despite this significant financial investment, I continue to experience pain and difficulty eating. I am unable to comfortably chew many foods, including meat and other harder foods, and have been limited to soft foods for an extended period of time. This has negatively affected my daily life, nutrition, comfort, and overall quality of life.
Over the past several months, I have made every effort to work directly with the office in hopes of finding a solution. When I returned to discuss my concerns and request reimbursement due to the complications I experienced, I was informed that a refund would not be provided. Instead, additional treatment options were discussed, which would require even more dental work.
I believe patients deserve complete transparency regarding treatment options, risks, possible complications, and long-term consequences before agreeing to a procedure. My experience has caused physical pain, emotional stress, and significant financial hardship.
At this point, my goal is not conflict. My goal is a fair and reasonable resolution. I am respectfully requesting that Smile Makers review my case, consider reimbursing the funds I paid, and work toward a settlement that will allow me to obtain the care I need elsewhere and move forward with my treatment.
I sincerely hope this review encourages a professional resolution and also helps future patients make informed decisions regarding their dental care.
For communication regarding this matter, please contact:
Amanda Lobo
Phone: 540-246-7816 read more
