I scheduled my appointment via their online scheduling portal and stated that I needed a yearly…read morecleaning & had an irritation. (Proof in the email confirmation) Once I arrived for the appointment, I only waited a few minutes before being seen. When I sat in the chair, I asked about my cleaning. The dental assistant said I was not scheduled for a cleaning. I explained my situation (me scheduling a cleaning) and Dr. Anderson came to speak with me. She was polite, apologized and offered for me to wait an hour for a cleaning (which I could not to because of my work schedule). I left. I then got a bill for $50 stating I had an exam that day. I was in the office for less than 8 minutes total. I just sat in the chair and asked about my cleaning which they told me was never scheduled. I went back to the office TWICE requesting information and asking to speak with the doctor. The receptionist was EXTREMELY unprofessional and rude. She told me that I was not allowed to speak with the doctor or anyone besides her. She told me that no one else "had time" to give me a call or speak with me in person. I asked several times to be contacted with an explanation and never received a phone call. She told me that they "had a right" to not schedule me for what I asked for. Her customer service was incredibly disrespectful and very poor. In the end, I had to pay $50 for nothing. IF I would have had my cleaning that day, as I requested to be scheduled, my insurance would have covered it (I called my insurance to double check) but because Rocktown Dental didn't schedule it, I had to pay a $50 copay for me sitting in a chair. I am extremely shocked and disappointed in the poor customer service here! I've NEVER been treated so poorly!

This a great dentistry With an awesome staff. The doctor is a real down to earth person who only…read morewants the best for her patients.

I am writing this review to share my experience with Smile Makers and to respectfully request that…read moremy situation be taken seriously and resolved fairly. In December 2025, I visited Smile Makers seeking dental treatment and was recommended a fixed bridge procedure by Dr. Isaac E. Goode. Before agreeing to the treatment, I specifically asked questions about the procedure because I wanted to understand exactly what would be done and what risks were involved. Based on the information provided, I trusted the recommendation and moved forward with the treatment. Following the procedure performed on December 11, 2025, I experienced serious complications, including facial swelling, fever-like symptoms, significant pain, difficulty eating, and ongoing discomfort. For approximately a week after the procedure, I struggled with severe symptoms, and unfortunately many of the problems have continued ever since. Since the treatment, I have repeatedly contacted the office seeking help and a solution. Despite multiple attempts to address these concerns, my condition has not been resolved. On April 30, 2026, I was referred to an endodontist and informed that I would now require root canal treatment, resulting in additional unexpected medical expenses that I was not financially prepared to incur. I have already paid approximately $9,000 to $10,000 for this dental work and also obtained financing that still leaves me responsible for more than $4,000 in debt. Despite this significant financial investment, I continue to experience pain and difficulty eating. I am unable to comfortably chew many foods, including meat and other harder foods, and have been limited to soft foods for an extended period of time. This has negatively affected my daily life, nutrition, comfort, and overall quality of life. Over the past several months, I have made every effort to work directly with the office in hopes of finding a solution. When I returned to discuss my concerns and request reimbursement due to the complications I experienced, I was informed that a refund would not be provided. Instead, additional treatment options were discussed, which would require even more dental work. I believe patients deserve complete transparency regarding treatment options, risks, possible complications, and long-term consequences before agreeing to a procedure. My experience has caused physical pain, emotional stress, and significant financial hardship. At this point, my goal is not conflict. My goal is a fair and reasonable resolution. I am respectfully requesting that Smile Makers review my case, consider reimbursing the funds I paid, and work toward a settlement that will allow me to obtain the care I need elsewhere and move forward with my treatment. I sincerely hope this review encourages a professional resolution and also helps future patients make informed decisions regarding their dental care. For communication regarding this matter, please contact: Amanda Lobo Phone: 540-246-7816

Worst money grubbing dental office ever!! I just moved to Virginia and needed a new dentist. so I…read moremade an appointment here for a cleaning. Little did I know that they had to do an entire "evaluation" before they would even agree to clean my teeth (even with records from my previous dentist. TWO hours, and three sets of X-rays later, I walked away with the MOST stress I've had all summer, a suggestion to "reset my jaw", the need for several crowns, two cavities, and STILL did not have my teeth cleaned!!! It was going to cost me thousands of dollars to fix!!! (mind you, my previous dentist, who I had gone to twice a year for 30 years, NEVER mentioned any of these problems). I sent all of my new X-rays to my sister who is a dental hygienist in PA. She and her doctor looked at everything and said, "No way! You do not need all of this work done!!!" Wanting to be thorough, I drove up to PA to have an appointment with them in person. Again, they concluded that I had no cavities, did not need crowns, and certainly did not need my jaw reset!! I had a regular cleaning, covered by insurance, and went my merry way. Smile Makers of Harrisonburg is a greedy practice, where they lie to people and scare them into thinking they need all kinds of unnecessary treatments. I would NOT recommend this practice to anyone!!! If you do go there, please get a second opinion before you agree to anything!!

My first experience was during this COVID pandemic and they couldn't have handled it better! They…read moremake you feel at home and did a fantastic job. Dr. Selim was very caring and frequently checked up to see if i was doing okay during the appointment (I got a deep clean). Definitely a great dentistry choice after switching from my previous dentist after 18 years! 100/100 recommend.

so i went through the va and used my benefits for the trips i've had here i've had a few cleanings…read moreand one time i got a porcelain crown put on (my original fell off) the va paid for everything um i thought this was probably the best thing for me in some ways and also unavoidable (thinking though my teeth are good it would still be possible for something bad to happen and basically just go the easy route and show up) the trips were good enough each time getting the problem solved the receptionist was very nice the only thing was a few times for what ever reason i thought there'd been dentists who might like intentionally try chipping my teeth (or other damage and this happening in washington dc at the va) and that's gone on for some years now but this looks like the best i could do and pretty much my only option also i was a little upset the va wouldn't let me get another gold tooth but as stated it was free and it fixed my issue i had