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    Phillips Allen D, DDS

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Phillips Allen D, DDS

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    13 years ago

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    Rocktown Family Dental Care

    Rocktown Family Dental Care

    3.4(5 reviews)
    1.0 mi

    I scheduled my appointment via their online scheduling portal and stated that I needed a yearly…read morecleaning & had an irritation. (Proof in the email confirmation) Once I arrived for the appointment, I only waited a few minutes before being seen. When I sat in the chair, I asked about my cleaning. The dental assistant said I was not scheduled for a cleaning. I explained my situation (me scheduling a cleaning) and Dr. Anderson came to speak with me. She was polite, apologized and offered for me to wait an hour for a cleaning (which I could not to because of my work schedule). I left. I then got a bill for $50 stating I had an exam that day. I was in the office for less than 8 minutes total. I just sat in the chair and asked about my cleaning which they told me was never scheduled. I went back to the office TWICE requesting information and asking to speak with the doctor. The receptionist was EXTREMELY unprofessional and rude. She told me that I was not allowed to speak with the doctor or anyone besides her. She told me that no one else "had time" to give me a call or speak with me in person. I asked several times to be contacted with an explanation and never received a phone call. She told me that they "had a right" to not schedule me for what I asked for. Her customer service was incredibly disrespectful and very poor. In the end, I had to pay $50 for nothing. IF I would have had my cleaning that day, as I requested to be scheduled, my insurance would have covered it (I called my insurance to double check) but because Rocktown Dental didn't schedule it, I had to pay a $50 copay for me sitting in a chair. I am extremely shocked and disappointed in the poor customer service here! I've NEVER been treated so poorly!

    This a great dentistry With an awesome staff. The doctor is a real down to earth person who only…read morewants the best for her patients.

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    Rocktown Family Dental Care
    Rocktown Family Dental Care
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    Harrisonburg SmileMakers

    Harrisonburg SmileMakers

    1.5(2 reviews)
    0.6 mi

    Worst money grubbing dental office ever!! I just moved to Virginia and needed a new dentist. so I…read moremade an appointment here for a cleaning. Little did I know that they had to do an entire "evaluation" before they would even agree to clean my teeth (even with records from my previous dentist. TWO hours, and three sets of X-rays later, I walked away with the MOST stress I've had all summer, a suggestion to "reset my jaw", the need for several crowns, two cavities, and STILL did not have my teeth cleaned!!! It was going to cost me thousands of dollars to fix!!! (mind you, my previous dentist, who I had gone to twice a year for 30 years, NEVER mentioned any of these problems). I sent all of my new X-rays to my sister who is a dental hygienist in PA. She and her doctor looked at everything and said, "No way! You do not need all of this work done!!!" Wanting to be thorough, I drove up to PA to have an appointment with them in person. Again, they concluded that I had no cavities, did not need crowns, and certainly did not need my jaw reset!! I had a regular cleaning, covered by insurance, and went my merry way. Smile Makers of Harrisonburg is a greedy practice, where they lie to people and scare them into thinking they need all kinds of unnecessary treatments. I would NOT recommend this practice to anyone!!! If you do go there, please get a second opinion before you agree to anything!!

    I'm not the type of person to leave reviews, but my my recent experiences at Smilemakers has really…read moreprompted me to. This office is a shell of its former self and a lot of the staff there are actually really nice, however the few times I've been back its felt like the staff were really rushing to get you out and much more on edge than normal. This is understandable due to COVID, but unfortunately the service you receive is far from optimal. You constantly have to remind people of what has already been done, and what the dentist and you spoke about at the last appointment. Also if you need any kind of paperwork printed and emailed, you might have to call or visit multiple times for it to get done, if it even gets done. My most recent experience involved me making an appointment to find out what can be done to fix a broken in-half veneer, only to realize that an oral evaluation was done which I was charged for as well as other equipment was used that added to my bill. The dentist knows that a broken in-half veneer just has to be sent to the lab and a temporary is put in, so I'm not sure why they did any of this. The reason why I know this is I actually got my veneer redone at a different location and they did not need to do an oral evaluation. Overall I don't think the employees themselves are responsible for this as they are mostly really nice and work really hard, but the office as a whole is really struggling to maintain the quality they used to have possibly due to higher-up decisions potentially. I just wanted to let people know so that they know what to expect. Obviously take this with a grain of salt as this is just my opinion and if you've had a great experience there I'm happy for you.

    Phillips Allen D, DDS - generaldentistry - Updated May 2026

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