Katherine R. Coffey…read more I live in Waynesboro, Va . and am a new patient. My dentist here highly recommend Valley Endodontics to have a root canal . I called May 8, 2026 . An appointment was made for a week later. I ask to be put on cancellation list. Received a call on the 12th for a 9:30 appt. Met with staff and saw Dr. Kenee that morning for my consultation . Received a call the next morning as they had another cancellation at 12:00 (May 13) , I accepted and had my root canal . Never thought I would get in so fast. Today at (May14) I received a call checking on me. Would like to thank the receptionist and scheduling staff knowing I was hurting to care enough and have the compassion to call and ask if I could come in on short notice. Also Dr. Kenee and his nurses are as caring and so professional . Thank you so much . God is Good !!!

So far I have met two people who have experienced the significant incompetent service from this…read moreoffice. Both people had severe pain and infection without any support. I filed a complaint with the VA Dental Enforcement division. Still awaiting a response. How many more people will be negatively impacted?

I scheduled my appointment via their online scheduling portal and stated that I needed a yearly…read morecleaning & had an irritation. (Proof in the email confirmation) Once I arrived for the appointment, I only waited a few minutes before being seen. When I sat in the chair, I asked about my cleaning. The dental assistant said I was not scheduled for a cleaning. I explained my situation (me scheduling a cleaning) and Dr. Anderson came to speak with me. She was polite, apologized and offered for me to wait an hour for a cleaning (which I could not to because of my work schedule). I left. I then got a bill for $50 stating I had an exam that day. I was in the office for less than 8 minutes total. I just sat in the chair and asked about my cleaning which they told me was never scheduled. I went back to the office TWICE requesting information and asking to speak with the doctor. The receptionist was EXTREMELY unprofessional and rude. She told me that I was not allowed to speak with the doctor or anyone besides her. She told me that no one else "had time" to give me a call or speak with me in person. I asked several times to be contacted with an explanation and never received a phone call. She told me that they "had a right" to not schedule me for what I asked for. Her customer service was incredibly disrespectful and very poor. In the end, I had to pay $50 for nothing. IF I would have had my cleaning that day, as I requested to be scheduled, my insurance would have covered it (I called my insurance to double check) but because Rocktown Dental didn't schedule it, I had to pay a $50 copay for me sitting in a chair. I am extremely shocked and disappointed in the poor customer service here! I've NEVER been treated so poorly!

This a great dentistry With an awesome staff. The doctor is a real down to earth person who only…read morewants the best for her patients.

Worst money grubbing dental office ever!! I just moved to Virginia and needed a new dentist. so I…read moremade an appointment here for a cleaning. Little did I know that they had to do an entire "evaluation" before they would even agree to clean my teeth (even with records from my previous dentist. TWO hours, and three sets of X-rays later, I walked away with the MOST stress I've had all summer, a suggestion to "reset my jaw", the need for several crowns, two cavities, and STILL did not have my teeth cleaned!!! It was going to cost me thousands of dollars to fix!!! (mind you, my previous dentist, who I had gone to twice a year for 30 years, NEVER mentioned any of these problems). I sent all of my new X-rays to my sister who is a dental hygienist in PA. She and her doctor looked at everything and said, "No way! You do not need all of this work done!!!" Wanting to be thorough, I drove up to PA to have an appointment with them in person. Again, they concluded that I had no cavities, did not need crowns, and certainly did not need my jaw reset!! I had a regular cleaning, covered by insurance, and went my merry way. Smile Makers of Harrisonburg is a greedy practice, where they lie to people and scare them into thinking they need all kinds of unnecessary treatments. I would NOT recommend this practice to anyone!!! If you do go there, please get a second opinion before you agree to anything!!

I'm not the type of person to leave reviews, but my my recent experiences at Smilemakers has really…read moreprompted me to. This office is a shell of its former self and a lot of the staff there are actually really nice, however the few times I've been back its felt like the staff were really rushing to get you out and much more on edge than normal. This is understandable due to COVID, but unfortunately the service you receive is far from optimal. You constantly have to remind people of what has already been done, and what the dentist and you spoke about at the last appointment. Also if you need any kind of paperwork printed and emailed, you might have to call or visit multiple times for it to get done, if it even gets done. My most recent experience involved me making an appointment to find out what can be done to fix a broken in-half veneer, only to realize that an oral evaluation was done which I was charged for as well as other equipment was used that added to my bill. The dentist knows that a broken in-half veneer just has to be sent to the lab and a temporary is put in, so I'm not sure why they did any of this. The reason why I know this is I actually got my veneer redone at a different location and they did not need to do an oral evaluation. Overall I don't think the employees themselves are responsible for this as they are mostly really nice and work really hard, but the office as a whole is really struggling to maintain the quality they used to have possibly due to higher-up decisions potentially. I just wanted to let people know so that they know what to expect. Obviously take this with a grain of salt as this is just my opinion and if you've had a great experience there I'm happy for you.

My first experience was during this COVID pandemic and they couldn't have handled it better! They…read moremake you feel at home and did a fantastic job. Dr. Selim was very caring and frequently checked up to see if i was doing okay during the appointment (I got a deep clean). Definitely a great dentistry choice after switching from my previous dentist after 18 years! 100/100 recommend.

so i went through the va and used my benefits for the trips i've had here i've had a few cleanings…read moreand one time i got a porcelain crown put on (my original fell off) the va paid for everything um i thought this was probably the best thing for me in some ways and also unavoidable (thinking though my teeth are good it would still be possible for something bad to happen and basically just go the easy route and show up) the trips were good enough each time getting the problem solved the receptionist was very nice the only thing was a few times for what ever reason i thought there'd been dentists who might like intentionally try chipping my teeth (or other damage and this happening in washington dc at the va) and that's gone on for some years now but this looks like the best i could do and pretty much my only option also i was a little upset the va wouldn't let me get another gold tooth but as stated it was free and it fixed my issue i had

"I went to the dentist a few days back. They informed me that a thorough deep cleaning would…read morerequire two appointments. They estimated that each session would last for ninety minutes. However, the first session was only forty-five minutes, and the second was thirty-five minutes. These are the photos post-cleaning. This is the result of their work. I'm questioning whether my teeth are actually clean? The total cost for this cleaning was $1,000, of which I paid twenty percent, and my insurance covered the remaining eighty percent

Dr. Copeland has been my family's dentist for over a decade now. He's seen all 5 of us and we all…read morelove him and his awesome staff. I have been to close to a dozen different dentists in my life on account of many moves and Dr. Copeland is the most caring and efficient of them all. I don't fear fillings because I know that he and his staff will put my comfort above everything and Dr. Copeland just does that good of a job! The office is run very well and there is rarely a wait, appointments are completed in good time and it's just a pleasant experience which seems so rare for dentistry.