Great Customer Service, Including advice re painting or deck staining. Rick and Cheryl are long…read moreterm employees who Will give you help with the products needed to stain your deck. I had thought about going to Home Depot last week for these needs, but so glad I ran into Ace, got questions answered, purchased Cabot Deck Stain, brushes, etc. A+

i like shopping local and mom and pop shops. Went in to buy screws. after being ignored for 2+…read moreminutes while the clerk talked to his buddy, about not wanting to drive too far after havi a few beers, I was offered assistance. The prices were more than double what I would pay at Lowes. Clerk and an additional clerk sitting nearby started laughing at me and said that it was impossible for that difference ofa price. When i got reception on my phone I went back in to show thier local competition price they again berated me and said I wouldn't get their kind of service at a Lowes. They were correct. i got better service and price at Lowes

Out of all the home improvement stores Menards is hands-down, the best…read moreSometimes things are hard to find, but they do have this little thing on their app that has a store map that makes it much easier. Biggest downfall is when it says they have five and they actually have zero.. I stopped early in the morning to exchange an item for my husband, and it was easy Peezy. Great customer service and a tidy store! Nice job Janesville Menards

Yet another big box store that doesn't have decent staff…read more This store is an hour and a half round trip for me, so getting the correct product is important. I bought a ceiling fan with down rod, neither item came with the extender kit for the wires to reach. I was on the phone with them THREE separate times and got as many answers if they had the correct kit in stock. No one could answer my question, why, if an extender kit is needed for a down rod, why wasn't I told? I called Hunter directly and they told me that this model doesn't allow for a down rod. When I came in to exchange it, the saleswoman said she'd never heard of them not allowing for a down rod. I asked why I wasn't sold the kit at time of purchase, no answer. I asked for the kit, it's a special order. HOW DO YOU SELL A PRODUCT WITHOUT EVERYTHING NECESSARY TO INSTALL IT? I have electricians working hourly to put this fan in and I am running wild goose chases to get them what they need and still, FOUR HOURS later, I am empty handed. Never again, I will not be back.

Ahh, Lloyd's Trrue Value, for when you don't want to deal with the traffic or people of driving up…read morefurther through more traffic to more superior stores like Blain's Farm and Fleet, or a Home Depot. They have a very small selection of some key essential items, and some random odds and ends that you wouldn't expect them to. If you're on this side of town, and you're not wanting to put in a few extra miles, they're the only store of its kind in this particular corner of town. Bowever, they are well aware of that, and the price they charge for their merchandise is well above what it should be. And I get it, they're not a huge chain, they're a small little no name store, so they're just taking out the loss it costs businesses to even get up and running out on the customers because they expect them to pay it vs wasting their own time driving up town, I'm traffic, with our awfully slow speed limits, and our slow, unpredictable lights, so a lot of them will just eat their wallet, cut the loss, get what they need and try not to dwell on it too much. $12 for a 2 set of grilling skewers? And we needed three, so that's two, $34, plus tax, for essentially a pokey coathanger. Woof. Employee didn't know if they had them or where they might be, but otherwise she was very, very sweet. She seems to know my stepdad very well from him coming in there frequently to get random doodazzles and whatsits, and she's very nice to him, which means a lot to me, unfortunately it just doesn't pull enough sway to bring them higher up on the ratings. Nothing you can't get here you can't get anywhere else, and they're proud of their merchandise, as reflected on the price sticker. I will say, that it looks like they might have some weird candy it check out that I don't know if I've ever seen before in convenience stores, and that always piqued my curiosity a little bit, but I didn't come in with a wallet, so I didn't try any. Also not really something one should really be judging this type of establishment on. Whoopsie! Hehe. Just a little note that I didn't explore the time store, some of it might be rare, astounding, and reasonably priced, but I kind of doubt it. I think they're just banking on a convenient location and people paying more to get in and out, like people paying more at a Walgreens than somewhere else.

Lloyd's True Value on Court St here in Janesville....review…read more.. Bought a Pit Boss.... already assembled... it is dented on the bottom and all the screws are over tightened and chewed up... doesn't work when plugged in. Spent an hour on the phone with Pit Boss and they are sending a new controller. My husband calls True Value to discuss the condition of the grill. Manager offers to replace it but not assemble it... mind you this grill is around 220lbs... great service is making it right.... not meeting the lowest expectations.. by the way we weren't hung up but we heard what you said..... now won't take our calls..(5).and hung up on us when we called back.. smh

Rheem gas water heater keeps shutting its power vent off, no idea why. If it works I'll change my…read morereview but spent all day trying to make this thing work. Edit: we figured it out after we had tried troubleshooting the Rheem water heater most of the afternoon. I have to apologize to the Home Depot, it's more of the water heater itself and not that particular store, the older gentleman who helped us pick the 50 gallon water heater was very helpful and polite, and answered a lot of my questions. The problem was that the Power Vent on top was not PERFECTLY sealed. If you do not drill that thing in the right spot, it won't make a good seal and it will keep turning on and off, over and over again, which will cause the machine to error out and give you a weird code that doesn't make sense. So far the Rheem water heater 50 gallon with a power vent has been working well after several weeks of waiting to see if I would have any problems. It is a lot quieter than the Richmond brand 40 gallon water heater that I had which was manufactured I think back in 2008, (that is Menards brand iirc), and so far I am liking the Rheem. Its stickers are kind of all over the place, crooked and not out on as professional looking as Richmond's, but the parts are metal and seem a little higher quality. But yeah, if you get this power vent water heater, make sure every corner and seal is drilled on perfectly, or you'll spend most of the day trying to figure out why it won't turn on and stay on. So far, so good though. Have had hot water and didn't need to return the thing (which would've been a nightmare since getting it down the stairs empty was a real pain, the thing has nowhere good to grab onto it so if you need to haul this through a house, rent a Dolly, Linus tech tip there). I appreciate the management reaching out and trying to help us out with the web form. I was in a very frustrated state of mind considering we had been out of hot water for several days trying to get a new water heater, and then to have the Rheem not work after we spent half of the day buying and setting it up. I was ready to pull my hair out because all I wanted was a hot shower. And the last thing I wanted to do was have to fill out a web form and disconnect all the copper tubes and PVC pipes and hoses to send the thing back and get another. Luckily, it was just user error, and a bit of weird design, but it's been working great so far after several weeks of testing. I actually hang out in the storage area near the water heater (where my computer desk is), and it's substantially quieter than the Richmond's start up sound and power vent operation. That was the main thing I was looking for since a loud water heater can make it impossible to focus when you're doing something next to it.

Ben was a great & very helpful with our heavy items. He even helped us load them into our vehicle.read more

Deegans is my go to store for all my hardware and home needs. The staff is very friendly,…read moreknowledgeable and friendly. They have also generously donated to causes I have collected money for over the years. They truly have your best interests in mind and are a great asset to the community. I would definitely recommend Deegans to anyone. Very impressive for a smaller store.

I just purchased a grill and patio set. It's a holiday weekend Labor Day. I asked if they could…read moredeliver. I had it sitting on my patio within the hour. Even showed me how to hook up the gas for the grill. Friendly knowledgeable, and caring store, attendance and owner. However, I forgot to get my share pins. The last time I went in was a few years ago to get a bag of sheer pins. Very knowledgeable pointed me in the right direction and walked with me to make sure I got the right bolts and not the harden bolts. Good to have our hometown hardware store - Deegans! Katie W.

Sells craftsman tools; but doesn't support the craftsman warranty. Told me i had to contact…read morecraftsman for a warranty on my 1/4 inch ratchet. Not the case of ACE hardware stores outside the state of Wisconsin.

The young lady was not helpful whatsoever and did not appear to want to help me. Too bad! Ace was…read moreway better.

Rude. No manners and sarcastic. Not the young woman who answered the phone and politely asked me to…read morehold while she asked a question. She was wonderful. The man who abruptly picked up the phone as if I was supposed to know I was transferred. The man who used sarcasm when I kindly said a woman was already helping me. The man who SIMPLY could have kindly said "yes mam she asked me to help you" but instead choose to make me repeat myself three times before condescendingly telling me "he" "picked up the phone "so" he "is going to help me. WHY? Don't take your issues out on others and set a better example to your younger co-workers (or learn from them).

When I researched other turf reinforcement vendors, they were selling some unusually large…read morequantities. I appreciate that Gempler's sold a reasonable amount. The box arrived as specified. It was light which is an important issue for me as I have COPD. It was easy to trim and install. It didn't take long to complete the project. A fortunate thing as the picture shows some inclement weather today. The grass that I had to cover has already started to grow through. I was concerned that our puppy would have issues going out. No problems so far. Thanks again

Purely by accident while surfing the internet, I located this company when searching for items for…read moreour fabrication shop. We are a small family run shop and do not have access to all that the 'big boys' do equipment wise. Without certain required equipment to keep our welders and fabricators going, we would have to shut down. Our first and foremost is keeping our employees safe. Gemplers is a 'gem of a store' to have found and we will continue to purchase needed items from them. Thank you Gemplers!!!!!