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    Menards

    2.4 (21 reviews)
    Closed 6:00 am - 10:00 pm
    Updated 3 weeks ago

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    3 years ago

    Doing a return and was called a liar by clerk of which was totally uncalled for. Worse Menards ever

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    Brothers Main Appliance

    Brothers Main Appliance

    (19 reviews)

    If you're planning to shop at Brother's Main....DON'T!! RUN AWAY AS FAST AS YOU CAN!! Let my bad…read moreexperience be a lesson to you. Save your money and buy direct from the manufacturer, or anywhere else, rather than going with this uncaring retailer, who sets policies that make returns or exchanges an impossibility without it costing you! 1. Went into the store to purchase a washer and dryer. Took the quote provided hone and later called to ask questions and place the order via phone. We were adamant about having a steam option on the dryer we bought, and we learned the dryer we looked at did not have this function. So, instead we upgraded to the next model up to have the steam. 2. We informed the salesperson that we were moving into our new home on August 8th, and they were able to deliver on August 9th. The quick delivery is why we purchased from them. What we were NOT told, is that they have a 48 hour policy for returns. Because we JUST moved, it took us longer than 48 hours to even try the washer and dryer. 3. On our first use, we noticed the problem with the dryer first. Oddly, there were little black hairs inside the dryer. It crossed my mind that maybe they had been used previously, but I set my thoughts aside. We set the dryer on the steam option. Within minutes, water was pouring from the front of the machine, leaking down the front and creating a puddle. These machines are Whirlpool, btw, which will not be a brand we'll be buying again. 4. Called Brother's Main and informed salesperson of problem. Salesperson told me someone would call to set up an appt to look at it. I was led to believe that the manufacturer would be coming to look at it. First, no one called to set up an appt. I called several days later to follow up, then I was finally called to set an appt. But rather than setting up Whirlpool looking at it, they sent their own delivery guys. They looked at the dryer, determined it was defective, recorded his report on his phone, then told me I'd receive a call for next steps. No one called for days again. 5. In the meantime, we learned that the washer was not filling with water. The only way we could fill the washer was to add water to it manually with the internal spout. So again I called them again. My salesperson was not working so I ended up talking to another salesperson. I feel I was being civil, but it was obvious that no one really wanted to have the hot potato land in their lap. I was told that because I was outside of their 48 hour policy, the only recourse was to have Whirlpool come look at the dryer. This is when I learned that it was only their installers that had come out to look at it the first time. I was told Whirlpool would have to tell them the machines were not working, otherwise they could not return them and get THEIR money back. This is also around the time I was informed that either way, if I return them now, I would be paying Brother's Main a 25% restocking fee. Yes, you heard that correctly! A fee to return a washer and dryer that do not work, that I bought, supposedly, brand new, and have owned less than 2 weeks and cannot use. I'll also add that these appliances were completely out of stock and would not be replaceable until October, but that they would not want to take them back after we have them for two months. 6. I waited for Whirlpool to call. They didn't call. So I call Brother's Main yet again, and finally, Whirlpool called. Bit Whirlpool could not schedule us for nearly a week. So, in my frustration, I decide that I do not want brand new, REPAIRED machines. If I wanted to buy refurbished machines I would have done that. And something refurbished should not cost full price. Because I didn't feel good about any of this, I called Brother's Main and asked them to schedule pick up of both the washer and dryer. I was reminded of the 25% restocking fee (unbelievable this was the priority). I agreed and said please let's just get rid of these so I can move on to a working washer and dryer. I was told someone would call to set that up. It is now several days past that time, and no one has called. 7. So... I call Brother's Main AGAIN. These people may hate me by now, but I'm just a dissatfied customer trying to advocate for myself. And at this point, I'm not thrilled with how my problem has been handled. During this time, I never once received a call from customer service. Instead, I was told they are too busy and too short staffed to call me. I asked if I could get the number to reach out myself. No answer. Am I surprised? Not at all. I then asked again for the appliances to be picked up and I was again reminded of the 25% restocking fee. 8. My problem remains unresolved. I did however promise them that I would write this review. They didn't show an ounce of care or concern. I was even told, well, they don't make appliances like they used to. But whether or not their employees care, I'm letting my scenario be known so others can beware and avoid this nightmare.

    These guys are very good at scheduling deliveries around your work environments. I've had great…read moreexperience with that. They will help with a problem with your appliance as much as possible, but if it comes from the manufacturer not working, you do have to deal directly with the manufacturer. They are great with the contacts you need to call. The sales people are very easy to deal with and the specials work great in reducing prices. /they have a great selection on the floor, but I seriously recommend to buy US made items, just because the repair parts are much easier to get and 8 times out of 10 will arrive very fast. They are very personable and for a change they are living in our area, and understand the business of on time parts, repair, and just the simple nice way to treat their customs.

    The Home Depot

    The Home Depot

    (19 reviews)

    $$

    Rheem gas water heater keeps shutting its power vent off, no idea why. If it works I'll change my…read morereview but spent all day trying to make this thing work. Edit: we figured it out after we had tried troubleshooting the Rheem water heater most of the afternoon. I have to apologize to the Home Depot, it's more of the water heater itself and not that particular store, the older gentleman who helped us pick the 50 gallon water heater was very helpful and polite, and answered a lot of my questions. The problem was that the Power Vent on top was not PERFECTLY sealed. If you do not drill that thing in the right spot, it won't make a good seal and it will keep turning on and off, over and over again, which will cause the machine to error out and give you a weird code that doesn't make sense. So far the Rheem water heater 50 gallon with a power vent has been working well after several weeks of waiting to see if I would have any problems. It is a lot quieter than the Richmond brand 40 gallon water heater that I had which was manufactured I think back in 2008, (that is Menards brand iirc), and so far I am liking the Rheem. Its stickers are kind of all over the place, crooked and not out on as professional looking as Richmond's, but the parts are metal and seem a little higher quality. But yeah, if you get this power vent water heater, make sure every corner and seal is drilled on perfectly, or you'll spend most of the day trying to figure out why it won't turn on and stay on. So far, so good though. Have had hot water and didn't need to return the thing (which would've been a nightmare since getting it down the stairs empty was a real pain, the thing has nowhere good to grab onto it so if you need to haul this through a house, rent a Dolly, Linus tech tip there). I appreciate the management reaching out and trying to help us out with the web form. I was in a very frustrated state of mind considering we had been out of hot water for several days trying to get a new water heater, and then to have the Rheem not work after we spent half of the day buying and setting it up. I was ready to pull my hair out because all I wanted was a hot shower. And the last thing I wanted to do was have to fill out a web form and disconnect all the copper tubes and PVC pipes and hoses to send the thing back and get another. Luckily, it was just user error, and a bit of weird design, but it's been working great so far after several weeks of testing. I actually hang out in the storage area near the water heater (where my computer desk is), and it's substantially quieter than the Richmond's start up sound and power vent operation. That was the main thing I was looking for since a loud water heater can make it impossible to focus when you're doing something next to it.

    Ben was a great & very helpful with our heavy items. He even helped us load them into our vehicle.read more

    Quigley-Smart

    Quigley-Smart

    (3 reviews)

    Quigley-Smart, Inc,=straight shooters, great customer service, always on time, answers all of you…read morequestions respectfully and with a lot of knowledge and care, fast, and efficient. Can't say enough after using them multiple times out ofthe Janesville store. You get what you pay for and the service is well worth the price. Highly recommend.

    Our AC died on the hottest day of the year so far. Naturally it was a Sunday and we didn't notice…read moreuntil it was later in the evening. Called Monday morning when the office opened and was greeted by a friendly person who took my name and address and information about the problem we were having. She had an opening in a hour or was willing to work around my schedule - an hour was great for me. She also explained payment was expected when the service was completed - I appreciate knowing that ahead of time so I could find our check book that we rarely use anymore. The technician arrived on time and was friendly and neat. Introduced himself and asked some follow up questions to begin work. He had a good idea where to start and began working on the condenser outside. Ten minutes in he found the problem part and had a replacement part in his truck. He also noted the the fins were dirty and cleaned them as well. Once the repair was finished he stopped inside and checked the thermostat and fired up the AC. In a few minutes it was blowing cold air. I feel this company has a reputation for honest work and good technicians. They came recommended by family. I wouldn't hesitate to call them again.

    Menards - hardware - Updated May 2026

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