We recently purchased a new Verlo Mattress and adjustable base with Lynnae in Janesville and could…read morenot be happier with our decision, she was excellent to work with right from the start. They delivered our mattress and after 2 nights of sleep we just couldn't get comfortable, I called and within 5 minutes had the issue resolved, they agreed to build us a new mattress and delivered in on a Saturday at no additional charge. 2 nights into our new mattress and we are sleeping like babies (I never really understood that term, none of my babies slept through the night) either way, Janesville Verlo was awesome to work with and we would definitely go back.

Buyer beware. Check out multiple Better Business Bureau complaints online. Don't become the next…read morevictim of defective or damaged furniture that the company refuses to be helpful with correctly repairing, replacing or refunding.

I hate reviews and surveys but because of a very good salesperson at Siker's furniture I decided to…read moreshare my experience. The salesperson Jennifer was VERY helpful yesterday and we ended purchasing a loveseat from this store because she worked with us until we found just what we wanted. We shopped at many furniture stores before this one. Jennifer put in the time and kept searching her store until she found the perfect match for us. She also provided a good price for what we believe will be a quality loveseat that will last the years. Thank you Jennifer

Went janesville comfort shoppe with my with my so today Amazing Customer!! Very highly recommend…read moreand affordable prices and great devilver services as well !! Thank you to the amazing team. I will be a return customer

Buyer be ware. I special ordered a recliner from Comfort Shoppe, Janesville WI 2.5 months ago. The…read moresupposedly, "really good chair," is so poorly made that I can feel the seat springs, my neck hurts because the back has sunken and the head rest protrudes, bending my neck to my chest. No help from owner or service person. They all are a tight knit group.

If you're planning to shop at Brother's Main....DON'T!! RUN AWAY AS FAST AS YOU CAN!! Let my bad…read moreexperience be a lesson to you. Save your money and buy direct from the manufacturer, or anywhere else, rather than going with this uncaring retailer, who sets policies that make returns or exchanges an impossibility without it costing you! 1. Went into the store to purchase a washer and dryer. Took the quote provided hone and later called to ask questions and place the order via phone. We were adamant about having a steam option on the dryer we bought, and we learned the dryer we looked at did not have this function. So, instead we upgraded to the next model up to have the steam. 2. We informed the salesperson that we were moving into our new home on August 8th, and they were able to deliver on August 9th. The quick delivery is why we purchased from them. What we were NOT told, is that they have a 48 hour policy for returns. Because we JUST moved, it took us longer than 48 hours to even try the washer and dryer. 3. On our first use, we noticed the problem with the dryer first. Oddly, there were little black hairs inside the dryer. It crossed my mind that maybe they had been used previously, but I set my thoughts aside. We set the dryer on the steam option. Within minutes, water was pouring from the front of the machine, leaking down the front and creating a puddle. These machines are Whirlpool, btw, which will not be a brand we'll be buying again. 4. Called Brother's Main and informed salesperson of problem. Salesperson told me someone would call to set up an appt to look at it. I was led to believe that the manufacturer would be coming to look at it. First, no one called to set up an appt. I called several days later to follow up, then I was finally called to set an appt. But rather than setting up Whirlpool looking at it, they sent their own delivery guys. They looked at the dryer, determined it was defective, recorded his report on his phone, then told me I'd receive a call for next steps. No one called for days again. 5. In the meantime, we learned that the washer was not filling with water. The only way we could fill the washer was to add water to it manually with the internal spout. So again I called them again. My salesperson was not working so I ended up talking to another salesperson. I feel I was being civil, but it was obvious that no one really wanted to have the hot potato land in their lap. I was told that because I was outside of their 48 hour policy, the only recourse was to have Whirlpool come look at the dryer. This is when I learned that it was only their installers that had come out to look at it the first time. I was told Whirlpool would have to tell them the machines were not working, otherwise they could not return them and get THEIR money back. This is also around the time I was informed that either way, if I return them now, I would be paying Brother's Main a 25% restocking fee. Yes, you heard that correctly! A fee to return a washer and dryer that do not work, that I bought, supposedly, brand new, and have owned less than 2 weeks and cannot use. I'll also add that these appliances were completely out of stock and would not be replaceable until October, but that they would not want to take them back after we have them for two months. 6. I waited for Whirlpool to call. They didn't call. So I call Brother's Main yet again, and finally, Whirlpool called. Bit Whirlpool could not schedule us for nearly a week. So, in my frustration, I decide that I do not want brand new, REPAIRED machines. If I wanted to buy refurbished machines I would have done that. And something refurbished should not cost full price. Because I didn't feel good about any of this, I called Brother's Main and asked them to schedule pick up of both the washer and dryer. I was reminded of the 25% restocking fee (unbelievable this was the priority). I agreed and said please let's just get rid of these so I can move on to a working washer and dryer. I was told someone would call to set that up. It is now several days past that time, and no one has called. 7. So... I call Brother's Main AGAIN. These people may hate me by now, but I'm just a dissatfied customer trying to advocate for myself. And at this point, I'm not thrilled with how my problem has been handled. During this time, I never once received a call from customer service. Instead, I was told they are too busy and too short staffed to call me. I asked if I could get the number to reach out myself. No answer. Am I surprised? Not at all. I then asked again for the appliances to be picked up and I was again reminded of the 25% restocking fee. 8. My problem remains unresolved. I did however promise them that I would write this review. They didn't show an ounce of care or concern. I was even told, well, they don't make appliances like they used to. But whether or not their employees care, I'm letting my scenario be known so others can beware and avoid this nightmare.

These guys are very good at scheduling deliveries around your work environments. I've had great…read moreexperience with that. They will help with a problem with your appliance as much as possible, but if it comes from the manufacturer not working, you do have to deal directly with the manufacturer. They are great with the contacts you need to call. The sales people are very easy to deal with and the specials work great in reducing prices. /they have a great selection on the floor, but I seriously recommend to buy US made items, just because the repair parts are much easier to get and 8 times out of 10 will arrive very fast. They are very personable and for a change they are living in our area, and understand the business of on time parts, repair, and just the simple nice way to treat their customs.

I was very disappointed with my delivery. I bought an adjustable base used it for one night and it…read moretook a dump. So they said they would come to my house and replace it and set up the new one. I had a delivery date all set up and even took off work! The day of the delivery I had gotten a call around 1:10 saying that they would arrive in around 15 minutes and they never showed up. So I called after my delivery window closed which was 4:15. They had called the warehouse and said that the delivery drivers "couldn't find my house". Like how do you not find a house in the 21st century?!? So I had to reschedule my delivery for ANOTHER DAY that I have to work. So it looks like I'll be losing out on even more money. Wouldn't recommend. The only reason I'm pleased with this place is because of the salesman Matt. Amazing guy!

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

Bought furniture and had it delivered. We added the white glove delivery service. When the delivery…read morearrived, the delivery guys wouldn't bring the furniture into the house because we had more than two steps. This is the second time this has happened. I thought the first time was a fluke, but it turns out the white glove service is not a service at all. I ended up having to lift everything out and bring it in.. It was really odd. Service was awful. Some of the furniture wasn't bad shape. I would not recommend this place and I will never deliver From them again.

I recently visited this furniture store and I had the best salesman David Drake and he went above…read moreand beyond for me and went out of his way to get me every discount on my new furniture and Mr Drake is a very professional man , I highly recommend this store to anyone looking for furniture and a great no pressure shopping experience !! Keep up the great work Mr Drake and I appreciate you more then anything I can say !! Semper Fi

I went to the Janesville Comfort Shope thinking I would be buying good quality furniture. I…read morebought a Recliner Manufactured by a Company Called "Best Home". I made the mistake in thinking I was buying a good quality piece of furniture. In less than 1 year the chair began to have issues

My gf and her mom ordered 2 dressers and 2 night stands in the beginning of January. Was told we…read morewould be getting it the end of January. Day before delivery we got called and told they only had one of the dressers and that it wouldn't until end of March for the other stuff. We got the one dresser and waited. Got called the end of March and was told they only had the night stands. We said fine delivery the nightstands. Then the day of delivery we were told they only had one of the night stands and that it wouldn't be until April when the rest would come. April came and they told us not until May. Still waiting for a dresser and night stand from this company.

This was a few years back. We actually went in there the other day figuring the sales person was…read moregone, he's now a manager. We gave our couch to our college bound daughter. Then without thinking about it agreed to host Christmas. So we went in on a mission. The sales person wanted to help us. I said we are looking for something lower in price to get us through the holidays. He pointed out a few things but i said no. We are thinking around $500 if possible. He got kind of rude and said I'm sure they have some furniture for you at Goodwill.

I ordered furniture on Good Friday, the sofa was in stock and we were told the loveseat was on back…read moreorder and scheduled for January, but would probably be more like February or even March before we'd get it. Much to my surprise I got a call that the loveseat was in and they could deliver it the following week. We had a good experience.