Keep up the great work quick improvement on customer service, sanitation and food quality and flavor. Great ambience. Keep up the five star work. read more

The service has gone down. My order was wrong (I asked for no sauce on one order) and 1 item was missing. The chicken was greasy, covered in sauce, and not good. I read that there is a new owner. I hope the change in the food is temporary. This used to be one of my favorite Harold's. read more

Harold's Chicken Shack - Greasy chicken - Chicken Wings Near Me - Gary, Indiana

Terrible customer service. Food took 20mins extra than the 25mins they said it would. Place is dirty!!! Cookers don't wear any protection. Food observed on the floor. DOES NOT TASTE like HAROLDS. They need to come shut this place down read more

Harold's Chicken Shack - Chicken Wings Near Me - Gary, Indiana

We have to do better I was on hold for 17 mins from my house to the restaurant.. placed my order and been waiting over an hour.. you try to support us but they make it hard for US.. we gotta do better just be honest and say we not taking phone orders we busy jus come in and order.. imma jus go to Jj or sharks from now on... read more

They are ok they aren't good with time when telling you how long your wait is but there food is fresh for the most part , Heard it's a new owner , she closes a little earlier read more

Love their chicken. I only go there for the chicken. It's the best tasting chicken in town.

Great chicken and sides easy to locate very busy because it's so delicious. The ladies behind the counter are fantastic, friendly and funny. Always a good time read more

We tried to place a phone order for pick up but was put on hold for no one to ever return. We decided to drive to the location to place the order. Upon arriving, the location was filled with customers complaining about how long they've been waiting and the cashier did not greet us but looked and stated she was waiting for us. While sitting in the lobby I watched the cashier answer several calls and place them on hold to never return. She did this several calls in a row. Instead of placing people on hold and not returning just refuse to take phone orders to resolve that issue. Luckily, our food did not take long. The quality of the food was just okay. I've been to other locations who's food was much better than what was given to me from this location. read more

They're good but I don't really like the fact they deliberately pour the sauce on the fries. Sauce gets soaked on fries and dries them out and ruins the integrity of the fry by the time they're consumed. I don't mind sauce in the fries but having a choice would be way much more pleasant. Place is a little expensive too but doesn't break the bank. read more

tiny wings precooked and just not good....customer service is gret tho..but you will be mad as hell when u see the size of those itty bitty wings read more

I purchased a small okra and it took them 30mins to cook it. Once received I got a half of container of okra. I was hungry and pissed. I'm not patronizing any company that will short change me on my purchase. read more

Harold's Chicken Shack - This is the okra I bought. Keep in mind I haven't had one bite yet. - Chicken Wings Near Me - Gary, Indiana

BE VERY AWARE!!! I was way overcharged today and this has never happened. They also got order wrong. Do not leave without checking your receipt AND food!!!! I had already left and their policy is, if you walk out of the store they are not responsible. read more

The food is excellent but it took an hour and 15 minutes just to get my food and They forgot the sauce

I ain't gone lie I hate coming here but the chicken is good. So I called in and was told to hold, I waited 6min and 25 sec just to get hung up on. I called back placed my order and was told 20min, when I arrived 30min later I still waited an additional 15min. If you go to Sharks and I mean any Sharks it's only ONE cook and ONE person working the register. Not sure how they work it out but you can always place your order and it's ready when you arrive in FIFTEEN MINUTES. We try to support but this is what makes us patronize other businesses. The Harolds doesn't taste like the original in Chicago not does it taste like the one in Merrillville that's why I like it so much but the wait time is ridiculous and the crazy thing about it is that most of the employees have been then since they open so having a routine should be down packed. Shit you prolly gotta wait 20min for cookies and them shits is prepackaged in the window So I prolly won't stop coming I just have to be in a ready to deal with bullshit mood before I come. read more

Harold's Chicken Shack - Entrance - Chicken Wings Near Me - Gary, Indiana

I'm putting one star because I can't put zero! today I had horrible service! the cashier and the cook went off on my husband because he didn't wanna stand out in 0° weather while waiting on our food; which totaled to almost $40! Horrible service! Ended up calling I believe the owner..maybe they will be fired or retrained! This is exactly why I don't do black owned businesses! read more

I hate coming here! Like what's the purpose of calling in an order when they don't cook it until you come in and pay for it and still have to wait 20-30 mins! The girl at the window today was rude! When I call in at Merrillville 95% of the time it's ready as well as tastes great. read more

I'm gone to make this short and simple. The chicken is always good but never ready when you call in and pick it up. You should be prepared to wait 20 to 30 mins after you pay either way if you call it in or walk in ,your going to wait. They are kind of pricey for chicken but they have a good lunch special which is 3 or 4 wings fries and a pop for $4.25 between 10am-3pm Other than that my usually are BBQ wings which are the 12 drumettes and fries for $5.25 (my type of meal). Everything else is kind of higher in price. Again very good,always fresh but always a wait. read more

I've been coming here for a couple years now and the service has always been top notch, but the food is definitely lack luster. I usually get the giblets which have been great every time but I decided to switch it up yesterday and get the liver, and boy was I disappointed. The mystery meat I was served was tasteless and uncooked and I couldn't finish my dish. The same night I slipped and fell in the doorway because there was a good amount ice outside the, but anyhoo not a horrible joint for some grub. read more

I don't really do "fast food" but when I do, it's often this gem in Gary. I'm biased because I work up the street and let's face it, there are not really many options for food in this part of town, especially if you work nights so I'm thankful to have this spot just down the street from work and happy they're open fairly late. Food is consistently good, fresh & prepared well. You can't go wrong with the extra spicy btw. Backing up one of the other reviewers comments, I will say that you should show up late when picking up carry out orders because they are usually running at least 10-15 minutes behind on those, but this is a good spot for what it is...solid fried chicken/fast food at a decent price. read more

Great place for a late night snack! This place has a great crispy recipe for batter on chicken and fish but it can be too salty at times. The "Fried Gizzards" are the best and you can't beat the price for the amount you receive! The seating area of the store is small but very clean. The staff are usually very busy and seemed tired which may be the reason for sometimes having a slight attitude. I haven't tried there desserts, as of yet, but maybe in the future. I keep coming back for the "Gizzards"! If you go...gotta try the "Gizzards"! read more

Harold's Chicken Shack - Outside entrance - Chicken Wings Near Me - Gary, Indiana

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Trying to patronize and support community establishments but Shante at the window didn't acknowledge me as she count money out the register , on the phone , and having a conversation with the inside staff! When I finally received eye contact I stated " I was checking on a order ", she put her finger up and said I'm not ready for you! Then she got off the phone and said to another employee the phone for you! Then proceeded to walk away! Still haven't been acknowledged 5 minutes later ! Still waiting as Shante in the back talking and laughing with the other employees! As I looked more and more to the back another employee came to window to service me. Also this went on for 15 -20 minutes . I'm very bother by the lack of customer service and the rudeness of the employee. If you want people to continue to support your establishment please teach them about customer service. This will go a long way and if not your business will decline due to lack of support . read more

I love Harold's food is good, but they are slow as a Sloth. It's ridiculous how long you have 2 wait. Called a order in at 4:45p order wasn't ready till 6p... read more

I'm so disappointed with this location. I ordered a pizza puff & small order of okra. Both were disgusting. The fried okra was hard & slimy. I just wanted a simple meal.....so sad. read more

Been here twice and it didn't taste like the Harold's in Chicago at all. I don't plan to go back, ever.

Great BBQ wings. Eat em up!!! I would recommend this place to everyone in the community. Good place to go and enjoy their food.

Worst Service ever told them I wanted my chicken cooked soft and it was hard as A ROCK NOO I Won't Be BACK they told me 20 minutes got there in 20 it took 20 more minutes SMH read more

Hi Harold's was good and on point, i called in they said 20 minutes I was there in 25 minutes the food was ready and hot when I got home, it was really good and cooked good . I give them 3 stars read more

I use to love Harold's when it was in a different location and never had to wait forever and a day for your food. Nasty attitudes and everything. If you don't have a hour to give even after calling your order in don't go here read more

I order wing that like and taste like it was cook last night my feeling was so upset because I really wanted that chicken that I really couldn't eat. read more

I don't understand this place. I call a order in a hour before tell them what time I'll be there. They assure me my order will be ready in 20 min. I come in and have to wait 30 minutes for a call in. This place is terrible. read more

Called order in. Watch them put it together touching bread with hands after being at counter with money. The perch was horrible. Hard dried out and old. Tried to call back within 5 mins they would not answer. I took pictures. This was horrible read more

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The chicken I had recently reminded me of turkey leg is was so big that it made me lose my appetite. I couldn't even tear apart the top part so you guys are getting a 1. read more

The food is good, but the customer service is HORRIBLE-which makes it not worth the extremely long wait.