Don't have much to say about this Harold's. The workers greeted me when I came in, even offered some suggestions. I was told my food would take 15 minutes and it took exactly that. It's a small place so I waited in my car. I was the only customer and there was no place to sit and eat if your looking for that. I ordered wings and a shrimp dinner. Shrimp tasted like homemade shrimp, which is a good thing! The chicken wasn't anything spectacular, I'm from the south so my palate is a lil different but it was good chicken to me, just without all the extra grease and seasonings. I don't like mild sauce so I just do hot sauce. read more

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Had a craving for chicken gizzards so I placed a telephone order at Harold's in Crestwood. I should mention that I have been to this same Harold's location a couple times previously and tried their catfish (fillets) which were very good. Unfortunately the chicken gizzards were a different story. The gizzards a not cooked whole. They are cot into pieces and then breaded. This may work if you have lighter breading that does not overtake the tiny pieces of gizzard. Additionally the gizzards were extremely overcooked and tasted like burnt cornmeal. I honestly considered that the gizzards I received were previously cooked and not picked up, then cooked again. The French fry's were basic fries. I would return for their catfish, but never again for gizzards. read more

Harold's Chicken Shack - Large Fried Chicken Gizzard Dinner $10.95 - Chicken Wings Near Me - Crestwood, Illinois

Wings still on point. I always hit a Harolds when I come to town. Best fried chicken in Chicago. read more

Harold's Chicken Shack - Chicken Wings Near Me - Crestwood, Illinois

This is not an authentic Harolds Chicken Shack! This greasy chicken had more feathers to eat from than actual meat. It was more like Chinese fried chicken with no batter, flavor, seasoning or anything that supports the concept of an authentic Harolds. I can see why being called a sports bar n grill is relevant hence only a alcoholic with breath of a komodo dragon could withstand food so horrible. Stop and read these comments and do better. read more

Everything about Harold's chicken/ice bar is awesome ! The food is delicious and the drinks are strong. The customer service is great. The ambiance is a hit ! read more

Due to Jamie- my experience was amazing- she accommodated at all my request! Beverages were great- food was ok!

A shame I placed a o one order, got the confirmation, got the text saying my order was ready. Came to pick up my order and of course it still wasn't ready. Now I ordered 2 small catfish dinner why was one only dropped. So now I see the other food I order is just sitting on the counter getting cold cause they waiting on my other catfish order. What is the point when they should dropped both fish order since it was the same. This place always only have 2-3 workers knowing they have a rush for lunchtime. Poor service and I bet my food is cold! read more

Online Ordering 1 out of 5 Staff 4 out of 5 Food 2 out of 5 Easy online ordering system and very specific, text system to let you know when order is ready .... problem is the People in the store never received the order, so after waiting 20 minutes and being told by text it was ready had to wait an additional 20 minutes. Order was only for 2 a la carte chicken thighs but they gave me 3 with fries and coleslaw for the delay, very nice. The food however was not good. Stale fries, Watery vinegar heavy coleslaw, 3 huge slimy Thighs that were odd tasting and all I could eat was the Crispy skin. Definitely should have stuck with wings or white meat. I can't stand when restaurants don't pull the slim and Fat pocket off of chicken thighs before cooking. But nice staff. 2.5 stars read more

I would definitely come back for the catfish but not for chicken. Sadly it doesn't have the "Harold's" taste.

Stay away from this Crestwood location. Atrocious customer service!! the last two times I've ordered they did not prepare my food and after waiting for 40 minutes for my order, I was told the cook did not prepare my food. MInd you I ordered and paid at the counter ahead of time. This happened twice. Back to Back!!! Not to mention they are very rude when you call in to make a pick up order. They act like you are inconveniencing them by calling. This Crestwood location does not appreciate their customers!! I have been a Harold's patron for decades but this Crestwood location gives the franchise a very bad name. Management does give a crap about their customers. please stay away!! Trust me or find out for yourself!! read more

The food was hot and fresh and the service was fast! Great tasting chicken. The service was very personable she even called me by my name a few times. I'll def be back! read more

Harold's Chicken Shack - The food was hot and fresh. The service was fast. - Chicken Wings Near Me - Crestwood, Illinois

went to get my order asked for extra sauce got home no sauce chicken overcooked and the I noticed very small now it shouldn't even be called a wing food cost too much to get your food and it's not correct so I suggest before we leave any fast food your read more

They don't follow directions on how to prepare your order so I'll never patronize them ever again Lousy service! This is not the first time they screwed up my order but I gave them a second chance but this ain't baseball so two strikes and you're out so do yourself a favor and find another place to order food from!!! read more

Wow! Sooo good! My family loves their catfish platter! Finally we found a great place for fish since they closed all the Long John Silvers in Chicago. We get 3 platters with some mild and hot sauce on the side. They are absolutely mouthwatering! I order over the phone while going to get our cars washed across the street. It takes anywhere from 15 to 30 minutes. Watch out! They can be busy so it's best to be prepared. The service is always excellent and the store is small with like one table. That's fine with us. I drive about 25 minutes to get home and it's still hot. Please don't make any changes. read more

My chicken was raw on the inside. I threw it all in the garbage. This Harold's needs better cooks

I haven't been to all the Harold's on the Southside of Chicago or South Sub. but, this was the worst. It wasn't the service, It was the chicken. I order the 2 breast dinner, and the 6 wing dinner for the wife. As soon as the wife open her meal, the 1st thing she said, was the chicken was old, and you can see the black on the bone. I open mine, and it look good until I tasted it. White meat is supposed to be white not, the color of the dark meat, and it had a nasty taste to it. Would have brought it back but, they have a sign in their store that reads NO REFUNDS. I knew I should have follow my 1st instinct, and went to the one on 87th St off the Dan Ryan. read more

I'm not sure why this place has any bad reviews. I've never had anything but the best experience. My food is always piping hot (even when I get it delivered) and always tastes amazing. I've moved away from Crestwood and still come back just to get chicken from this location. The lady behind the counter is always so nice and friendly. Best Harolds ever, in my opinion! read more

Cold , no mild sauce, wings look old waste of money . Rude customer service when I called that my food was old. Will never order from here again. read more

Harold's Chicken Shack - a fried chicken sandwich and french fries - Chicken Wings Near Me - Crestwood, Illinois

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Worst place ever sold me burned chicken And little to no sauce chicken was super greasy couldn't even eat it. Threw it in the trash I will never go back to this place again and my husband and I eat out every weekend and we go back to the places that have good service and good food we are doing our part the the food service industry to help keep people with jobs. But you restaurant owners need to make sure that the people that you hire are keeping good food standards in your establishments. read more

Placed an order about 30 minutes before arriving so I didn't have to wait too long. We waited another 45 minutes for our food upon getting there. The lady kept saying our food was coming up, we're the next order. Love their chicken but the wait is unbelievably long! read more

I've been here several times .....each time the food is good and fresh!! This review is based on my last few experiences.....my second to last experience occurred one Saturday. This particular evening (like most weekends) was busy , after arriving home I noticed that the clerk(or cook ) messed up my order(6wings) (gave me mild instead of HOTTT). I called the store and asked to speak to the manager, she came to the phone and was very pleasant, she apologized several times and told me to come back and mention the conversation so I can get my chicken replaced . I went the next Monday and they replaced it with no issues! Fast forward to today.......... After a long busy day , my wife picked up some bird(6 wings hot sauce ) .....it was GOOD !! Definitely a Harold's !!! Side note the coleslaw is always fresh and they ask you if you want it before they give it to you (hate it when some other locations put it in with your chicken) read more

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Harold's chicken is one of my favorite spots to eat. As soon as you walk in, you smell that famous sauce. The atmosphere is nice. This place is more of a carry out spot, but there are tables inside. Everything on the menu tastes great. I recommend getting the tenders or the wings. You can choose hot or mild, I choose both! It tastes great. The only downside to this spot is that you have to call ahead. All of the orders are cooked fresh, so there's a wait. But sometimes even when you call ahead, you have to wait longer. Sometimes this spot struggles with consistency. There isn't enough sauce on the chicken or they completely forget a part of your order. It doesn't happen often, but it happens sometimes. Other than that, this place is great! read more

Harold's Chicken Shack - Chicken Wings Near Me - Crestwood, Illinois

I puked every few hours for a week the food also reeks like death read more

Let me state that I've been a loyal customer at this location for many years. Last night went to pick up my order: 24 ck wings, 2 okra, large catfish, 1/2 ck mixed and a medium size mild sauce. Got home and got all the food out ready to eat with the family and noticed things missing. Called the restaurant to let them know. Not an apology. Not nothing!! The girls says you wanna come back to get it? No I'm not driving 45 mins to get it. She takes my info so I can come in another time. I know she's not the owner. She doesn't care. Then I returned the next day to get the food and no one knows what I'm talking about. The information that she took down was no where to be found...shocker!!! I'll take my hard earn money somewhere else. You 're not the only fried ck game!!! read more

Loved it. Hot and oh so delicious. My first time trying it here in the Chi on business and I'm impressed. Thanks yall

The food good but the people that work there so rude and ignorant. They pick up the phone don't greet or nothing. I wouldn't spend my money here. It's plenty other Harold's around. read more

Food was terrible shtick was as hard as these hoes bbls I bought my food back to get the same fucked up shrimp twice

I was so disappointed I ordered a pan of perch and a pan of mixed chicken spent $70 and they both were horrible. Fish was over seasoned and the chicken was over cooked in old grease. I've been coming here for years. Definitely don't know what has changed but do better. read more

Another day, another Harolds. There was another chicken place at this location but it closed. It was nice to come across a brand spanking new Harolds. I interrogated the staff on their Harolds number and they said they were so new they didn't know it yet. They had reasonably priced lunch specials which included a pop. So I got my Harolds fix: great chicken slathered in sauce served with fries atop white bread. Not better or worse than any other Harolds, just some great comfort food. Despite being new, service was pleasant and friendly. read more

Harold's Chicken Shack - Chicken Wings Near Me - Crestwood, Illinois

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I was excited to find a Harold's Chicken near my work. When I first walked in the first thing I noticed was the blaring TV in such a small room, followed by the music coming from the kitchen. I could not understand a word the employee behind the counter was saying. I'm sure he was frustrated as I asked him to repeat just about everything he was saying several times, but yet he never spoke louder than the previous moment. I ordered a 6 WING dinner and waited for my order off to the side. The wait was about 15mins which I was fine with. During this 15min wait 3 other customers had come in and experienced the same welcome I received from the blaring TV. Like me, they also had to repeat themselves many times along with asking the employee to repeat himself many times. I received my food and was headed back to work to enjoy some chicken I was anxiously waiting for. Once I was settled I opened the bag to find tenders and not the famous Harold's Chicken Wings I requested! Since I used up all of my lunch break I could not go back to have the order fixed. The tenders were the same as anywhere else and not what I wanted for dinner that day. I'll assume if the TV and music had been at a reasonable volume that my order would have been correct. I'd like to try again and hope for a better outcome. read more

This place has very little customer service , we walked in first thing in the morning notice is the worker is in the back . Took 10 mins to come to front , she was speaking very low so i ask to repeat herself . i could tell she is getting irritated then at the end of my order i ask how long will it take , she didn't answer i ask again she says "15 minutes like i just said" well okay. So then when we get the food one everything is soggy the bag is soggy the sauce is everywhere but on the chicken , so i go inside ask for more napkins she says no and moves on with her day . Didn't ask why or how many i would need she said no and left it at that. So i go back to eat my food the fries were undercooked , don't know how or why my fries were still hard . the chicken seemed fresh . Overall the experience was a 3/10 she seemed like she did not want to be there . Honestly if your going to choose to have attitudes with other people you tend too theres no need for you to be working at all!!!! read more

I would recommend calling your order ahead. Unless you want to wait 20min. The wait is definitely worth it. The staff was nice and friendly as well. read more

Harold's Chicken Shack - Mushrooms - Chicken Wings Near Me - Crestwood, Illinois

Great food . Fried chicken was hot and crispy. Fries ok! But the chicken is the best I've had in a while. Must try!!! Quick and easy dinner your family will enjoy. read more

I will NEVER ever come back to this location. Smh the customer service is horrible smh!! Jesus, its always woman at that. Just nasty nasty nasty!!!! read more

Chicken was undercooked, light like sharks & wasn't crispy. Do not go here. The are very unprofessional.

That lady at the counter is ugly and rude but she was pretty nice to the white couple with that fake voice and smile. They didn't answer the phone so I drove all the way up here when I ordered the food they just rolled there eyes they need to take there Harold's to the hood with there unprofessional tales. But chicken is chicken as long as it mild sauce it's cool read more

This Harold's location is completely hit or miss, sometimes it meets the standard expected from a Harold's Chicken Shack and other times it's the worse chicken ever breaded an fried. Ask for it fried hard, sometimes you get exactly the opposite. Ask for 2 jalapenos and sometimes you just won't get them, even though you paid for em and they confirm at the register that they're in the bag. Told your order will be ready in 20 minutes and sometimes that means 45 minutes. Sometimes its fried in fresh oil golden brown and crispy and other times it taste like week old chicken out the microwave. Looking forward to the Harold's in Alsip opening so I can stop playing Russian roulette with my 6 wing fried hard. read more

Don't know What is going on with this Restaurant when I moved into Alsip A Couple of Years ago, I was pleased to know there was A Harolds Chicken So close ,The Food was Served Hot And Fresh, But the last Couple of Visits, my Chicken was really over Cooked, And this last time and I do mean Last Time,I waited almost 15min for Cold Chicken and Fries, I love Harold's Chicken but I will never Return to That one Again!!! read more

Let's start out by saying this business doesn't even have their phone on . And they fry their chicken too hard don't go here in a minute they may not even be open they also refry their food . Horrible restaurant again don't go here read more

I placed my phone in order at 5:30 pm , I walked in at 5:56pm paid at 5:57 pm after they stated 15-20 min , I asked about my order at 6:00pm they said 10 min I'm waiting on fries, while all this time other walk ins got their orders, Uber eats everyone got their orders, there were 10 people waiting in the the actual restaurant. At 6:43 pm I told the girl what is taking so long i put my order in at 5:30 they stated oh can I see your order .. looked at my receipt and then started making my order .. mind u I only order a 6 wing and a 8 wing .. at 6:48 pm they finally gave me my order they did apologize but damn it's ridiculous.. if you want to eat the same day don't go here. read more