I've been visiting Harlem Zen for laser hair removal for a little over a year. I've been serviced by both Angela and Tracey. I haven't been super consistent with visits but even so, I've had wonderful results and I haven't had any skin issues after treatment. I have a very low pain tolerance, and they have both taken the time to have a conversation with me to distract me during my service. During my last treatment it was completed quickly with very little discomfort - one part of my chin even felt like it had numbing cream applied! There are different pain levels for lasers so be honest about your pain tolerance. They also have more than one laser option for those of us with melanin! I've only had a couple of administrative issues and they were resolved easily and quickly. Nothing at all to drop a star about so five stars it is! read more

Jayd. Very good at what she does. Made sure I was comfortable and explained my treatment and set clear expectations. Facility was clean and friend staff member. I would highly recommend their hair removal service for all, especially us men who are looking to have that nice bald look and feeling at all times. Ernest W Ideal Feet Milton - Atlanta GA! read more

Update*** Since writing the above review I was contacted by upper management regarding my negative experience. I must say first I was surprised as most companies nowadays seem to put positive customer service on the back burner. Well after my follow up conversation with manager Karlene, I am happy to say HarlemZen is not one of them! They actually do care that every customer is treated fairly, professionally and are happy with their total experience. After listening to my grievance Karlene immediately took action, and did not give up until the matter was satisfactorily resolved. Her tenacity and passion for the business she represented was very apparent. I hope more companies respond to their customers in the way she did for HarlemZen. Thank you Karlene for demonstrating that their are still companies that exist in this post COVID environment that prioritize customer satisfaction! read more

If you're looking for decent customer service or at least have your calls answered, this may not be the place for you. In July or August, I called to ask a few questions before booking an appointment. Although they have three locations here in Atlanta, unfortunately there's only one phone number for all three. After speaking to the receptionist and reading the reviews, I decided I'd give them a try. I called several times and left voicemails to ask additional questions and to make an appointment, but no one answered and no one returned my calls. In late September, I happened to be in the South Fulton area and decided to stop by their Butner Road location during open hours. The door was locked and the lights were off. I thought it was weird since the sign on the door implied they were open. It was around 4:30 or 5:00pm and they should've been opened. I left and called them. The answering service answered and assured me they were open. I mentioned the door was locked and the lights were off so there was no way they were open. The answering service company had no idea they were closed. At that point, I became disgusted and frustrated. I told her I'd take my business elsewhere, no need for me to leave a message. For whatever reason, this place seems to lack customer service. They rarely answer calls, don't return calls and seemingly closes during their open business hours. Such a strange way to conduct business. Needless to say, regardless of their rave reviews, it's highly unlikely I'd recommend this place. read more

After going to several people for laser hair removal this place is a keeper. Everyone that works here has amazing bed side manner and is very homey. Angela, for sure will carefully have a consultation and really work towards your needs and wants. I drive 50 minutes away to just come here and get my laser done. I've been coming here for a year and at least 70 percent of my hair growth is not apparent! I recommend 10/10! read more

Harlem Zen - Laser Hair Removal Near Me - Atlanta, Georgia

I found Harlem Zen through Yelp. I was looking to continue my laser hair removal treatments after relocating from the D.C. area. I called several spa's looking for one that specifically used the Candela laser (Candela® GentleYag Pro-U) because I wanted to continue using the same laser as my previous spa. Harlem Zen did, so I ended up scheduling a consultation. When I got there: The place was pretty easy to find. There are a few parking spaces in the front of the spa, but both times I've been there the spaces were taken. There is street parking available as well. The spa itself is smaller than I expected. When you walk in , the front desk is immediately to the left and there's a waiting area behind the front desk. There are two treatment rooms, which are surprisingly spacious. I was immediately greeted by Angela, with whom I had scheduled the consultation with. What can I say about Angela? She has such beautiful energy and answered all of my questions. She went over the package prices, what my goals are, and what Harlem Zen's laser treatment experience looks like. I was satisfied with my consultation and felt very confident with Angela's results and scheduled an appointment. I missed my appointment. I know, I had a business trip in Rhode Island and didn't schedule properly. But I had to reschedule for the next day to stay within my hair growth cycle. The Harlem Zen staff were very gracious about my no-show. Although, I don't recommend anyone doing it because you will be charged. So like I said, I went the following day. I had an appointment with Alexis. If I'm comparing my previous laser experience with this one, I'd have to say this experience was 100x better in terms of thoroughness and customer satisfaction. I never felt like they had removed all the hairs at my previous spa, the sessions would literally only be 5 minutes long from prep to aloe/sun screen application. With Alexis, my appointment took about a half hour from start to finish. I got the same area treated as I did in D.C. + half face. I'm very pleased with my results so far. I did have what looks to be a little burning from the precision laser? Not sure. But I have been wearing sunscreen and post 3-days the area is healing and I am very excited for my upcoming sessions! Highly recommended. read more

I hate that I even have to write this because I was really excited and looking forward to giving this place a try for laser hair removal because they have so many glowing reviews. I called to schedule an appointment a couple weeks ago but had questions about what type of laser service I should book online, so the young lady I spoke with suggested a complimentary virtual consultation where I could speak one on one with a technician before choosing. So she scheduled me for a 6:45pm consult. Everything went well up until the appointment, very friendly and good communication. They sent me reminders and even called me the day before to confirm my appointment time. Well, sadly my appointment came around and they were a no show. I stayed on the video call for 20 minutes and no one ever showed up nor contacted me regarding if there had been a change. I got concerned and called them several times and no one answered the phones. This was the Friday before the Memorial Day weekend, so I don't know if they just went home early or forgot or what. But honestly there's no excuse for not at least making an effort to follow up with me as to what happened. I also sent an email and received no response. Really weird, especially when they called me to confirm the appointment. I'm a very understanding person and realize things and life happen sometimes. And honestly had they made an attempt to follow up or respond to email/calls I would've still been just as eager to rebook. But this being the takeaway from my first impression really leaves me disappointed and I will look elsewhere for services. I don't like my time wasted just as any business wouldn't want there's wasted. The unforeseen happens sometimes but it's all about how you handle it. read more

Harlem Zen is a total skin spa.Whether you are looking to relax and recharge with facial or want to remove unwanted hair. This should be your go to.They are professional and the deliver results.I have been visiting Harlem Zen for a little over two years.I have honest to God seen miraculous results. If you are interested in laser hair removal, a chemical peel, facial or micro dermabrasion this is the place for you. They also specialize in treating multicultural skin. I would also like to mention their focus on natural and organic products! If you are in the Atlanta Area check them out.They are also worth traveling for. read more

Harlem Zen - Their night serum is the bomb.com as well - Laser Hair Removal Near Me - Atlanta, Georgia

As I sit here typing this review, all I could do is smile because finding this hidden gem in Atlanta was one of the best decisions of my life. I don't understand why I let the horror stories of others put me in the mental state of fear when it came to Laser Hair Removal. The thought of a burnt smelling, rubber band popping sensation freaked me out and I wanted no part of the torture. Well today, was a totally different experience. I made my appointment for a consultation with Angela, the owner of Harlem Zen. She was amazing!!! Her concerns for the health of my skin immediately put me at ease. She also specializes in ethnic skin, which is a major bonus because of those with darker complexion skin tend to have issues with hyper pigmentation. She addressed my concerns and provided me with an abundance of knowledge. It was very obvious to see that Angela has an extreme passion for skin care health. After we finished my 15 minute consultation, next thing you know I'm filling out paperwork to begin my treatment today. She was able to squeeze me in and get me treated for my chin and lip just before her next client. Needless to say, Angela is outstanding at what she does and is super fast. I didn't experience ANY pain! I was so comfortable and relaxed. The ambiance of the room is so calming as she provided music in the background and she even massages the skin after each zap. This treatment lasted no more than 15 minutes max and I was out the door feeling like a brand new woman. I highly recommend this place for both men and women who are seeking a permanent less painful hair removal treatment. Stop wasting money on wax and threading and save your coins for laser hair removal here at Harlem Zen. Trust me, it will totally change your life. read more

Harlem Zen - One of the best decisions I've ever made! So happy to find this little gem in Atlanta. - Laser Hair Removal Near Me - Atlanta, Georgia

First time and loved my experience! I arrived at the wrong time for my appointment but they were very flexible, kind, and helpful. Stacey did an awesome job and educated me on the treatment. Looking for your next laser hair removal? Definitely come here! read more

Kay was great! She helped me understand why was skin is acting the way it is and how I can do better. Her laser technique is so gentle and effective. My face feels great already! read more

Excellent service, super friendly, tranquil environment....found my new go to spot for skincare

A literal hidden gem on the eastside of Atlanta. I've already scheduled a new service for 7/20/2020 and referred all my co-workers, friends, hell anyone who will listen to me about this medspa. I felt taken care of and at ease for my first ever laser hair removal appointment, my electrolysis tech was patient, informative, and kind. These are some of my personal favorite traits for a person holding a laser up to your face for over 30 minutes to exhibit. read more

Omg, where do I start! I found Angela on Yelp, because she had so many great reviews, and she did not disappoint!!! This was my 1st time getting laser hair removal. The atmosphere is very "Zen" and tranquil. She was very informative about the process and having reasonable expectations. The best part was a her customer service. I orginally had an 11am appointment, but I had a work emergency, she was gracious enough to take me at 5pm, staying 30 more minutes. I highly recommend her. read more

What can I even say that hasn't been said already? Angela is so warm and inviting and even though you're coming in for a treatment it's nice because you know you'll be in good hands. She gave me a squeeze ball and covered me in fuzzy blankets. I was in heaven lol. Aside from the little zaps on my face but they didn't really hurt! I thought it would be so much worse but it's not! I can't wait to see the final results. Thank you Angela! read more

Angela is a true gem. Her warm personality combined with her expertise makes Harlem Zen the only choice in the Atlanta area. She has superior customer service and provides long lasting results. read more

I've been seeing Angela now for over a year. I've always had an issue with facial hair in my teens and I took the chance to reach out her when I initially found her on Groupon. The facial laser hair removal was a success and I can guarantee that my facial hair has reduced 80-90% of the way. I no longer suffer from painful ingrown hairs. She uses a laser that's safe for African American skin and has a tremendous amount of knowledge about what she's doing. If you're debating about whether you should go through with the process of laser hair removal, I just want to let you know that this is the right place for you. She offers a free consultation for new clients so take the chance and call to schedule a meeting. read more

Harlem Zen is the best in Atlanta for Laser hair removal and Skin care.. I would refer anyone here.

I have been going to Harlem Zen for more than a year. We were doing laser bikini which is great. MUCH less painful than other places I've tried and Angela is meticulous. I've ve also had a couple of facials when my skin was dry and that turned out very well. But in the past couple months my husband had an issue where his back wouldn't stop itching and I had a chemical burn on my chin. Both times we went to Angela and she worked magic in just one visit! I love this place. Going to someone with the right knowledge, the right equipment and a love for what they do is key! I HIGHLY recommend. read more

Harlem Zen - Healthy skin on Chin! - Laser Hair Removal Near Me - Atlanta, Georgia

Great great great. Angela is a pro and knows what's best for your skin. She's caring and is genuinely interested in making your skin be it's best. I've never felt the need to see an aesthetician consistently. She's the first person I've seen every 6 weeks for over a year now. Hands down the best in Atlanta. She'll take 10 years off if you let her :). read more

You can tell Angela is knowledgeable and CARES about what she does. The laser micro combo has helped w my skins large pores, texture& complexion upper lip and chin hairs. But the greatest compliment of all is When your husband asks " are you wearing foundation?" No why? "Because your skin is glowing" ‍..... read more

I am so happy I chose to come here. I have never been in such a kind, welcoming spa environment before. Angela is very knowledgeable, professional, and caring. She made my first laser experience comfortable and worry free. I would highly recommend Harlem Zen to anyone. read more

I have had the best experience here. Angela's spirit is so warm and kind. She is knowledgeable, and when working on your skin consistently checks to make sure you are ok. She is the best! read more

Angela is the ultimate professional. She's welcoming, kind, and explains the process of what she's doing for you in detail. Couldn't ask for more! I'll continue to be a repeat customer and tell all of my friends about Harlem Zen! read more

Angela is amazing! She calmed any anxiety I had about laser hair removal. Service is fast, comfortable and affordable. I received great results following my treatment for hyperpigmentation on my elbows and laser hair removal for underarms. She is knowledge about ethnic skin as well. read more

I have had the best experience here so far! Angela is so kind and informative and makes sure that you understand the ins and outs of whatever procedure youre getting! read more

Angela is the most professional, skilled, and kind specialist I have ever met. She is absolutely fabulous and runs a great business.