I've had a long-term rental for the past six months due to a lemon law situation, and I've worked…read morewith Reno twice during that time. Both times, he's come through for me when other locations couldn't, especially when the cars I was driving were sold and I needed a last-minute exchange. He made sure I ended up in a vehicle that actually met my expectations, not just whatever was on the lot. What really sets Reno apart is his professionalism and the genuine care he shows for customers. He listens, he understands the stress that comes with situations like mine, and he makes the process feel easy and human. His kindness and attention to detail truly bring Enterprise's "we put you first" promise to life. If you need help from someone who takes pride in doing things right, Reno is absolutely the person you want to work with.

This location was able to give me a decent car when Naomi could not…read more However later issues arise with my insurance claim mandate Amber poorly handled it. If an issue was you're supposed to be polite well, the customer to fix the problem, not bully them and harass them for payment so I had to send them screenshots from an email that the insurance company did indeed send them the approval. I guess they didn't see it I can, but they were coldhearted about it and they weren't kind. She prematurely contacted me that my claim ended on a Monday late afternoon instead of calling me in the morning in fact, she told me that the car should've been returned last Friday. she sends me an email that I've a balance due and that I owe the money they try to run my card without even a phone call. This is not how you handle insurance Claims ? so I had to call an East Coast before they left in a frantic move on a Monday around 2 PM and I had to get on a conference call with the insurance company and Enterprise before closing to clear it up and then the worst part of this is that I reached out to a regional manager named John Harada and he couldn't solve it for me. He called me too late and now they've accused me for verbal abuse because I'm trying to figure out why she waited till the afternoon until the morning to give me a call. I'll be following from a complaint with the company that that they put me on a do not rent list ! But these people don't understand as I didn't want to be stuck without a car causing severe stress when offices were already closed. Then sends an email it was cleared the day before. Careless and non proactive. Enterprise made a lot of money for this 45 day rental we would think that if they wanted to make more money, they would want me to clear it up. It said turn it in and if they had a problem with it, why didn't they call me Saturday earlier versus later and so they wonder why I'm frustrated and scared ? well they need to train their people better if you get a message from the insurance company, look closely at the message or give the person the benefit of the doubt instead of putting them in a position where they have to return the car when they don't have to I was still with another person named Sarah, but I don't know what happened to her. I had to deal with an unknown John Hirata who doesn't really address the situation and places blame on the customer instead of the employee. I thought he was gonna help me, but he never did. He didn't return my phone calls by the time that he did. It was too late. I found a formal complaint with him with Enterprise

The people here are under pressure with a shortage of cars or the appropriate vehicle you…read morereserved-no matter what your reservation or call center conversation might have been. They do give very good customer service for every single customer in frustration. I wish the company would do a better job of getting people to drop cars off here rather than returning to the airport-that would improve the constant shortages. I like this location and convenient if you have a car in the shop- however if you have a road trip and need a specific sized vehicle to fit luggage and passengers or for comfort you can be delayed min 1-2 hours. Just keep that in mind. I am sure the stress on these workers is not good- yet they keep it together with the best customer service. Amazing staff.

Excellent staff. But severely understaffed. They always tell me how they appreciate me as a good…read morecustomer. Rates are too high. No Company Good customer recognition.

Art was very polite and went the extra mile for me. The car I rented was clean and was easy to…read moredrive. I would recommend Quality Used Car for renting a car. They are great!

REPEAT CUSTOMER! My car broke down-I was frantic because my…read morecredit card is at the limit & I would need a credit card to rent a car! Then I remembered the used car rental place I used during the pandemic when I didn't have a car: Quality Used Car Rental! (See my previous review). Art rents cars that are used; he accepts debit cards, cash or credit card; his rates are low; and you feel like he's on your side. All around positive experience.

I had the best experience with Budget/ Avis rental car! Adel and Ali were so sweet. They helped…read moreme right away union entering, they assisted me with all questions and I got a great rental for a good price. The car was great, customer service was stellar and I will definitely return just as I did with their car ... ;-)

The car was fine and the price was good. The staff were friendly but non- responsive…read more When I picked up the car, it was dirty on the outside. It was covered with dirt and large water spots. I asked them to clean it and they told me that it had just been washed. I told him that that may be true, but it was filthy. They did pressure wash it for me, but when I got it home, it was still covered with the same dirt and water spots. We ended up paying for a commercial car wash to have it cleaned. As we packed the car, we found the had done a poor job, cleaning the interior as well, and found all kinds of wrappers under the seat and in pockets The first day of our trip we got warning lights about fluids being low When I returned the car, I commented about it being dirty, and he got very defensive and told me that it had been washed and that black cars always look dirty. It's all small stuff I realize, but the lack of attention to detail and responsiveness to customers is disturbing

All I can say is... I am extremely pleased with their amazing customer service!…read more I'll sum it up in one word. "EXCELLENT!" Marlon, Lila, Drew and Ray, all rendered impeccable service! Thank you so much for the great treatment! ENTERPRISE, YOU ROCK! :)

In reviewing my credit card statement enterprise applied a charge to my credit card in the amount…read moreof $104.13 for 1 day, I was quoted $34.71 for 1 day. I reserved the car on 10-27-17 (Friday) @ 2:01pm and returned it on 10-28-17 (Saturday) @ approximately 11:00 am. I was told by the rental agent if the office was closed to park the auto next to the building and deposit the keys in the lock-box which I complied with. Needless to say I was charged for 3 days of rental... I'm requesting a refund in the amount of $69.42 Overcharged!! Overcharged!! Overcharged!! Overcharged!! Overcharged!!

Had my Ford F150 Tailgate Repair. Tino & Juana Are amazing…read morebest customer service. Front desk best customer service. Definitely recommend Anthony's Auto Craft. Would definitely go back if I need to get my vehicles repaired. Great quality of work done. Thanks to the team behind the scenes. Well done . Thank you!!

Anthony's Auto Craft did what other paint shops could not pull off…read more The paint around the window trim on my 2000 Ferrari 550 Maranello has been peeling badly (a normal occurrence with these cars). Because the window trim pieces are no longer available from the manufacturer, it was important that a repaint is done without removing the existing trim for fear of damaging them. I took the car to other paint shops that specialize in vintage Italian cars, but they would not even attempt the work. However, Anthony's was able to do the job. The resulting paint job is near flawless--as good as it can possibly get without removing the trim pieces. The matte, rubberized texture is true to the original, and there is no overspray on the surrounding rubber and glass. The car looks decades younger now.

At first, was able to get a great deal on the monthly rental. From the beginning I asked for the…read morerental to be a recurring monthly rental. After finding out that they did not set it to monthly, I received late fees and charges. When calling the office to fix the issue, the manager there was extremely rude by first telling me that he gave me the option of recurring and that I told him that I only wanted the car for the month. As if this was not bad enough, when I tried to speak, he would talk over me as well as in a very rude tone of voice. When I told him that I did not appreciated being interrupted every time I tried to talk, he hung up on me. To do this to a customer, let alone a respectful customer who was only trying to fix the issue, is unacceptable. Only giving it 1 star because 0 stars is not an option!

The supposed manager, who refused to give out any other info past his name, Saeed, just called me…read moreand told me they dont have a truck for me. I placed a reservation online weeks ago, and got a confirmation yesterday. All of a sudden they supposedly have no trucks, and their customer service department cant find one anywhere nearby, at all. Great. They also used their TOS to weasel out of helping me find another one or compensating me in any way. From what Saeed told me, they dont have any sort of reservation system. Its first come first serve, so even if you book online and it says trucks are available for you, they arent actually placed on hold. They just hope that they will have one for you. What the heck? Trucks are sold out everywhere now, since its last minute, so I had to pay over double and will have to drive back to drop it off instead of a few blocks away like planned, and drive further to pick it up, all which will cost me even more. Their service department people keep hanging up on me even though I'm polite with them. They offered me nothing to compensate and left me high and dry. What kind of business can do that to their customers? Its totally absurd that they can hold you to a contract but have no obligations to follow through themselves. I will never rent anything from them again and urge anyone who doesn't want a special surprise to avoid them as well.

The proprieter here is horrible. I asked a simple question about where to park and he said on the…read morestreet. Only I find out that there's limited 4 hours parking on the street (or get towed) and I had to park my car a mile away and walk. He acted as if it was my fault. Next, he made a mistake with the price and wouldn't honor it. Then he made a big deal when I had to return the car 5 minutes after closing (I had called), pretending he was so kind because he waited for me, which he didn't because he was still there with other clients. I had hurried back and couldn't fill up the gas. They charge $10/gallon for that. I've rented from Budget in other places for years with no problems but I'll NEVER rent here again! DON'T BOTHER with these people. They're awful!

Do not trust these guys! You have to pay in advance then…read morethey lose your reservation and keep the money. Every attempt to contact them is ignored. This is no serious business!

Such an amazing experience ! Thanks to Gwen and didou we escape from the city for a week end in the…read moreNapa valley. A real pleasure to drive this beautiful Impala. We feel like in the 60's driving this beauty. Everything was perfect, thank you again.