The people here are under pressure with a shortage of cars or the appropriate vehicle you…read morereserved-no matter what your reservation or call center conversation might have been. They do give very good customer service for every single customer in frustration. I wish the company would do a better job of getting people to drop cars off here rather than returning to the airport-that would improve the constant shortages. I like this location and convenient if you have a car in the shop- however if you have a road trip and need a specific sized vehicle to fit luggage and passengers or for comfort you can be delayed min 1-2 hours. Just keep that in mind. I am sure the stress on these workers is not good- yet they keep it together with the best customer service. Amazing staff.

Excellent staff. But severely understaffed. They always tell me how they appreciate me as a good…read morecustomer. Rates are too high. No Company Good customer recognition.

I had the best experience with Budget/ Avis rental car! Adel and Ali were so sweet. They helped…read moreme right away union entering, they assisted me with all questions and I got a great rental for a good price. The car was great, customer service was stellar and I will definitely return just as I did with their car ... ;-)

The car was fine and the price was good. The staff were friendly but non- responsive…read more When I picked up the car, it was dirty on the outside. It was covered with dirt and large water spots. I asked them to clean it and they told me that it had just been washed. I told him that that may be true, but it was filthy. They did pressure wash it for me, but when I got it home, it was still covered with the same dirt and water spots. We ended up paying for a commercial car wash to have it cleaned. As we packed the car, we found the had done a poor job, cleaning the interior as well, and found all kinds of wrappers under the seat and in pockets The first day of our trip we got warning lights about fluids being low When I returned the car, I commented about it being dirty, and he got very defensive and told me that it had been washed and that black cars always look dirty. It's all small stuff I realize, but the lack of attention to detail and responsiveness to customers is disturbing

Art was very polite and went the extra mile for me. The car I rented was clean and was easy to…read moredrive. I would recommend Quality Used Car for renting a car. They are great!

REPEAT CUSTOMER! My car broke down-I was frantic because my…read morecredit card is at the limit & I would need a credit card to rent a car! Then I remembered the used car rental place I used during the pandemic when I didn't have a car: Quality Used Car Rental! (See my previous review). Art rents cars that are used; he accepts debit cards, cash or credit card; his rates are low; and you feel like he's on your side. All around positive experience.

On a Sunday morning , I was in a car accident which was my fault. My car was a total loss .My car…read moreinsurance company connected me to Enterprise for my car rental .Not only did I have to wait on hold , Enterprise advertises that they will pick you up and I found this to be untrue .I did not have an atm in my name so they refused to rent me a vehicle even if I put down a cash deposit or had my mother pay with her atm . I was frantic as I needed a vehicle for my kids .I looked through the phone book and found Quality Car Rentals , thinking nobody will rent because of the atm endeavor . I was surprised that so early in the morning a gentlemen named Art answered the phone , he could hear the panic and discouragement in my voice .Art said he would rent to me with a cash deposit . Not only his willingness to help me was extremely appreciated , but also his amiable , friendly disposition in which I rarely see in customer service . Art asked how I was going to get to his car rental place and I replied I can wait for a friend to help .His response was where do you live ? I told him and he said I live there also And I can pick you up in 20 min and take you to get your rental .This extraordinary effort made my panic from my car wreck much less . Art picked me up at my house as promised , took me to his shop ; yet on the drive there , I had told him My husband died a few years ago and he was the one who took care of these kinds of things .Art began explaining what happens next from the car is Jeanne companies , Adjuster's etc etc .I cant tell you how much Art helped me .I even came to him when I wanted to buy a new car and he did indeed help me the whole process . It's not often that you find a service place that offers kindness , patience , a how to lecture on totaling a vehicle and buying another . Art took a chance on me with minimal Deposit and that is very rare .

High score for convenience and ease!!! The San Rafael office…read moreis right next door to my mechanic, so every time I bring my car in for a service, I pick up a car from Quality for a half-day. I have been 'borrowing' cars from Art for years, so I have come to a place where I get along with him pretty well. That being said, he IS an oddball and not big on customer service. However, he has always been there for me - as long as it is after 9am and before 1pm :) If you are looking for service with a smile at all hours of the day, you might be thrown off, but I love being able to pop into the office and walk out with a car in five minutes. I don't have the patience for big rental companies and paperwork for days. These guys have treated me well, and I appreciate them for it.

Just learned they are no longer taking reservations and closing their business. I'm really…read moredisappointed!

If you're looking for a luxurious experience, look no further than Marin luxury cars. Jared and his…read moreteam went above and beyond. Their commitment to customer satisfaction is unmatched. They exceeded our expectations! From start to finish, the customer service was phenomenal, and Jared kept us informed every step of the way. Not to mention how efficient and smoothly everything went. Jared also took the time to explain the entire process in detail. We were then given a tutorial that I am so grateful for. I am in love with my new defender and will never be able to thank everyone enough.

I tried to make it work with these guys but what a mess. First off you should know they say they…read moreare a set price dealership. I would not have made the trip had they told me this. Despite this I gave them an offer and they refused. Called me the next day and accepted. But oh...I thought you were a set price dealership. They also said I would get free oil changes. At 1500miles I wanted an oil change. They booked me and kept the car for 24 hours. I went to pick it up and they said they didn't do it because it wasn't due. I'm pretty sure the owner of the car makes that decision. They also failed to communicate any of this to me. Then they attempted to make it right a said they would arrange for my car to be picked up in San Jose for anytime I want a future service. So today I had an appointment for it to be picked up at 0830. Nobody showed up. Somebody called at 0830 and ask for information but could not give me an eta. I called them at 0900 to find out nobody is on their way and they were still trying to find a way to pick up the car. I took time off of work for these attempted services. This is not a luxury dealership. It's a hot mess from sales to service.

I booked a 15 passenger shuttle for a birthday party. The emailed quote was accurate, no surprise…read morecharges. The driver was on time and professional.

This was our first time using Marin VIP Transportation going to/from SFO from San Rafael. We…read morewere very pleased with everything -- nice car, on time, good driver. We met Noman, the owner, for the first time and had a very nice conversation on the way home. We would absolutely HIGHLY RECOMMEND this company for transportation.

Marin Limo & car service are outstanding!! They show up on time , their drivers are very…read moreprofessional. I highly recommend them.

We have used their services several times to go to the airport and for a cruise. They are…read moreexceptional-always early, extremely safe drivers, spacious vehicles-it takes all that stress of getting home away. I highly recommend their services!!

I am surprised they don't get any comments. We couldn't have asked for a better service. We booked…read morea trip with them from San Francisco to SFO. Wender arrived 20 minutes before with a car seat for our 1 year old daughter He was courteous and asked the choice of air-conditioning after we got into the SUV. There was water waiting for all of us and the car was very, very clean and neat. I could tell our driver knew very well about our city. He broke our record to SFO! Highly recommend!

From the owner: We provide luxury transportation including airport transfers and limousine services. As a business…read moretraveler, you need to be available at all times. California Car Service is an independent transportation company that gives business travelers high-class transportation and a mobile office to do their work. Some of our high-tech perks include high-speed Internet connectivity, as well as charging stations. Your gadgets will work without a problem when you ride with California Car Service.