The people here are under pressure with a shortage of cars or the appropriate vehicle you…read morereserved-no matter what your reservation or call center conversation might have been. They do give very good customer service for every single customer in frustration. I wish the company would do a better job of getting people to drop cars off here rather than returning to the airport-that would improve the constant shortages. I like this location and convenient if you have a car in the shop- however if you have a road trip and need a specific sized vehicle to fit luggage and passengers or for comfort you can be delayed min 1-2 hours. Just keep that in mind. I am sure the stress on these workers is not good- yet they keep it together with the best customer service. Amazing staff.

Hello everyone, I…read moregenuinely needed a rental car because my own vehicle broke down, so I made a reservation a day in advance. I even checked it again around midnight, and when I woke up in the morning, I had already received a confirmation for my reservation. However, just two hours before my scheduled pickup time, I received an email informing me that they had no vehicles available. They claimed they had placed me first on their waitlist. I called the location, and the person who answered said they were helping another customer and would call me back shortly. Of course, they never did. My pickup time came and went, and they didn't even bother to contact me. Hours passed, and I still received no updates whatsoever. I was completely ignored--honestly, they just ghosted me. Because of this unprofessional handling of the situation, I ended up missing an important meeting. It's honestly unbelievable. The one time I truly needed a rental car, they completely dropped the ball. If you're looking to be disappointed, this is definitely a place where you can rent a car.

I had the best experience with Budget/ Avis rental car! Adel and Ali were so sweet. They helped…read moreme right away union entering, they assisted me with all questions and I got a great rental for a good price. The car was great, customer service was stellar and I will definitely return just as I did with their car ... ;-)

The car was fine and the price was good. The staff were friendly but non- responsive…read more When I picked up the car, it was dirty on the outside. It was covered with dirt and large water spots. I asked them to clean it and they told me that it had just been washed. I told him that that may be true, but it was filthy. They did pressure wash it for me, but when I got it home, it was still covered with the same dirt and water spots. We ended up paying for a commercial car wash to have it cleaned. As we packed the car, we found the had done a poor job, cleaning the interior as well, and found all kinds of wrappers under the seat and in pockets The first day of our trip we got warning lights about fluids being low When I returned the car, I commented about it being dirty, and he got very defensive and told me that it had been washed and that black cars always look dirty. It's all small stuff I realize, but the lack of attention to detail and responsiveness to customers is disturbing

REPEAT CUSTOMER! My car broke down-I was frantic because my…read morecredit card is at the limit & I would need a credit card to rent a car! Then I remembered the used car rental place I used during the pandemic when I didn't have a car: Quality Used Car Rental! (See my previous review). Art rents cars that are used; he accepts debit cards, cash or credit card; his rates are low; and you feel like he's on your side. All around positive experience.

Art was very polite and went the extra mile for me. The car I rented was clean and was easy to…read moredrive. I would recommend Quality Used Car for renting a car. They are great!

On a Sunday morning , I was in a car accident which was my fault. My car was a total loss .My car…read moreinsurance company connected me to Enterprise for my car rental .Not only did I have to wait on hold , Enterprise advertises that they will pick you up and I found this to be untrue .I did not have an atm in my name so they refused to rent me a vehicle even if I put down a cash deposit or had my mother pay with her atm . I was frantic as I needed a vehicle for my kids .I looked through the phone book and found Quality Car Rentals , thinking nobody will rent because of the atm endeavor . I was surprised that so early in the morning a gentlemen named Art answered the phone , he could hear the panic and discouragement in my voice .Art said he would rent to me with a cash deposit . Not only his willingness to help me was extremely appreciated , but also his amiable , friendly disposition in which I rarely see in customer service . Art asked how I was going to get to his car rental place and I replied I can wait for a friend to help .His response was where do you live ? I told him and he said I live there also And I can pick you up in 20 min and take you to get your rental .This extraordinary effort made my panic from my car wreck much less . Art picked me up at my house as promised , took me to his shop ; yet on the drive there , I had told him My husband died a few years ago and he was the one who took care of these kinds of things .Art began explaining what happens next from the car is Jeanne companies , Adjuster's etc etc .I cant tell you how much Art helped me .I even came to him when I wanted to buy a new car and he did indeed help me the whole process . It's not often that you find a service place that offers kindness , patience , a how to lecture on totaling a vehicle and buying another . Art took a chance on me with minimal Deposit and that is very rare .

High score for convenience and ease!!! The San Rafael office…read moreis right next door to my mechanic, so every time I bring my car in for a service, I pick up a car from Quality for a half-day. I have been 'borrowing' cars from Art for years, so I have come to a place where I get along with him pretty well. That being said, he IS an oddball and not big on customer service. However, he has always been there for me - as long as it is after 9am and before 1pm :) If you are looking for service with a smile at all hours of the day, you might be thrown off, but I love being able to pop into the office and walk out with a car in five minutes. I don't have the patience for big rental companies and paperwork for days. These guys have treated me well, and I appreciate them for it.

Just learned they are no longer taking reservations and closing their business. I'm really…read moredisappointed!

Hats off to Kyle Reid and Michael Peter at Marin Luxury Cars. One of the smoothest car purchases…read moreever, and I've been behind the wheel for (gasp) 40 years at this point. I picked up a fantastic CPO 2025 Land Rover Defender, as tricked out a car as I've ever owned. The bonus is that I'll put those 'tricks' to regular use, so the vehicle will be eminently practical. Kyle was knowledgeable, detail oriented, and paid attention to what my needs were. My purchase was handled almost completely online as I lived 300 miles away. Very low pressure sales approach, and the same for Michael. He (Michael) 'got' what I was looking for in the car and my purchase experience with Marin Luxury Cars, and made sure the service techs prepped the car perfectly before it was shipped to where I live. I did my research before engaging this dealership in the first place, and I know concretely I received a fair price for what I was after. If you need a similar experience for a JLR product in NorCal, this is the place to go. I'm convinced this is how they treat everyone, and not just a one-off experience where I got lucky.

Extremely disappointing experience. I brought my vehicle to this Land Rover dealership for an oil…read moreleak and paid over $15,000 in repairs. After spending that amount of money, I expected the problem to be properly fixed. Instead, only a few weeks later, the same issue came back. When I returned the vehicle so they could inspect the problem again, they wanted to charge me an additional $500 just for the inspection--even though I had already paid over $15,000 for a repair that clearly did not resolve the original issue. The customer service was extremely poor, and I felt there was very little accountability for the work that had already been done. When a customer spends this much money on a repair, they should not be asked to pay hundreds more just to find out why the same problem came back weeks later. I am extremely disappointed with the service I received and would absolutely not recommend this dealership based on my experience.

I booked a 15 passenger shuttle for a birthday party. The emailed quote was accurate, no surprise…read morecharges. The driver was on time and professional.

This was our first time using Marin VIP Transportation going to/from SFO from San Rafael. We…read morewere very pleased with everything -- nice car, on time, good driver. We met Noman, the owner, for the first time and had a very nice conversation on the way home. We would absolutely HIGHLY RECOMMEND this company for transportation.

Best car service in Marin!! We always use them when traveling to SFO or the cruise terminals…read more Their drivers are exceptional-very safe & professional. Great vehicles that actually fit all of your luggage (how many items have you called an uber at the airport and they show-up with a full trunk!). Always on time, even when flights delayed. Best way to start or end a trip is with the excellent services of Marin Limo & Car!!!

Marin Limo & car service are outstanding!! They show up on time , their drivers are very…read moreprofessional. I highly recommend them.

I am surprised they don't get any comments. We couldn't have asked for a better service. We booked…read morea trip with them from San Francisco to SFO. Wender arrived 20 minutes before with a car seat for our 1 year old daughter He was courteous and asked the choice of air-conditioning after we got into the SUV. There was water waiting for all of us and the car was very, very clean and neat. I could tell our driver knew very well about our city. He broke our record to SFO! Highly recommend!

From the owner: We provide luxury transportation including airport transfers and limousine services. As a business…read moretraveler, you need to be available at all times. California Car Service is an independent transportation company that gives business travelers high-class transportation and a mobile office to do their work. Some of our high-tech perks include high-speed Internet connectivity, as well as charging stations. Your gadgets will work without a problem when you ride with California Car Service.