I had the best experience with Budget/ Avis rental car! Adel and Ali were so sweet. They helped…read moreme right away union entering, they assisted me with all questions and I got a great rental for a good price. The car was great, customer service was stellar and I will definitely return just as I did with their car ... ;-)

The car was fine and the price was good. The staff were friendly but non- responsive…read more When I picked up the car, it was dirty on the outside. It was covered with dirt and large water spots. I asked them to clean it and they told me that it had just been washed. I told him that that may be true, but it was filthy. They did pressure wash it for me, but when I got it home, it was still covered with the same dirt and water spots. We ended up paying for a commercial car wash to have it cleaned. As we packed the car, we found the had done a poor job, cleaning the interior as well, and found all kinds of wrappers under the seat and in pockets The first day of our trip we got warning lights about fluids being low When I returned the car, I commented about it being dirty, and he got very defensive and told me that it had been washed and that black cars always look dirty. It's all small stuff I realize, but the lack of attention to detail and responsiveness to customers is disturbing

REPEAT CUSTOMER! My car broke down-I was frantic because my…read morecredit card is at the limit & I would need a credit card to rent a car! Then I remembered the used car rental place I used during the pandemic when I didn't have a car: Quality Used Car Rental! (See my previous review). Art rents cars that are used; he accepts debit cards, cash or credit card; his rates are low; and you feel like he's on your side. All around positive experience.

Art was very polite and went the extra mile for me. The car I rented was clean and was easy to…read moredrive. I would recommend Quality Used Car for renting a car. They are great!

On a Sunday morning , I was in a car accident which was my fault. My car was a total loss .My car…read moreinsurance company connected me to Enterprise for my car rental .Not only did I have to wait on hold , Enterprise advertises that they will pick you up and I found this to be untrue .I did not have an atm in my name so they refused to rent me a vehicle even if I put down a cash deposit or had my mother pay with her atm . I was frantic as I needed a vehicle for my kids .I looked through the phone book and found Quality Car Rentals , thinking nobody will rent because of the atm endeavor . I was surprised that so early in the morning a gentlemen named Art answered the phone , he could hear the panic and discouragement in my voice .Art said he would rent to me with a cash deposit . Not only his willingness to help me was extremely appreciated , but also his amiable , friendly disposition in which I rarely see in customer service . Art asked how I was going to get to his car rental place and I replied I can wait for a friend to help .His response was where do you live ? I told him and he said I live there also And I can pick you up in 20 min and take you to get your rental .This extraordinary effort made my panic from my car wreck much less . Art picked me up at my house as promised , took me to his shop ; yet on the drive there , I had told him My husband died a few years ago and he was the one who took care of these kinds of things .Art began explaining what happens next from the car is Jeanne companies , Adjuster's etc etc .I cant tell you how much Art helped me .I even came to him when I wanted to buy a new car and he did indeed help me the whole process . It's not often that you find a service place that offers kindness , patience , a how to lecture on totaling a vehicle and buying another . Art took a chance on me with minimal Deposit and that is very rare .

High score for convenience and ease!!! The San Rafael office…read moreis right next door to my mechanic, so every time I bring my car in for a service, I pick up a car from Quality for a half-day. I have been 'borrowing' cars from Art for years, so I have come to a place where I get along with him pretty well. That being said, he IS an oddball and not big on customer service. However, he has always been there for me - as long as it is after 9am and before 1pm :) If you are looking for service with a smile at all hours of the day, you might be thrown off, but I love being able to pop into the office and walk out with a car in five minutes. I don't have the patience for big rental companies and paperwork for days. These guys have treated me well, and I appreciate them for it.

Just learned they are no longer taking reservations and closing their business. I'm really…read moredisappointed!

Hats off to Kyle Reid and Michael Peter at Marin Luxury Cars. One of the smoothest car purchases…read moreever, and I've been behind the wheel for (gasp) 40 years at this point. I picked up a fantastic CPO 2025 Land Rover Defender, as tricked out a car as I've ever owned. The bonus is that I'll put those 'tricks' to regular use, so the vehicle will be eminently practical. Kyle was knowledgeable, detail oriented, and paid attention to what my needs were. My purchase was handled almost completely online as I lived 300 miles away. Very low pressure sales approach, and the same for Michael. He (Michael) 'got' what I was looking for in the car and my purchase experience with Marin Luxury Cars, and made sure the service techs prepped the car perfectly before it was shipped to where I live. I did my research before engaging this dealership in the first place, and I know concretely I received a fair price for what I was after. If you need a similar experience for a JLR product in NorCal, this is the place to go. I'm convinced this is how they treat everyone, and not just a one-off experience where I got lucky.

professional and very friendly from the first phone call to the final handshake. I'd definitely use…read moreMarin Luxury Cars again. thanks Kyle!

I booked a 15 passenger shuttle for a birthday party. The emailed quote was accurate, no surprise…read morecharges. The driver was on time and professional.

This was our first time using Marin VIP Transportation going to/from SFO from San Rafael. We…read morewere very pleased with everything -- nice car, on time, good driver. We met Noman, the owner, for the first time and had a very nice conversation on the way home. We would absolutely HIGHLY RECOMMEND this company for transportation.

Marin Limo & car service are outstanding!! They show up on time , their drivers are very…read moreprofessional. I highly recommend them.

We have used their services several times to go to the airport and for a cruise. They are…read moreexceptional-always early, extremely safe drivers, spacious vehicles-it takes all that stress of getting home away. I highly recommend their services!!