Tried renting a car here and got nothing but attitude . Maybe quit your job if you don't like…read moreanswering phones for a living. The lady is an absolute B take your money elsewhere . Not the first time we call this place and get nothing but shitty attitude .

DO NOT GO TO ENTERPRISE IN Benton Harbor, MI. One complaint not even raising your voice and the…read moremanager will refuse you service and corporate condones bad customer service.

I would like to start off by saying that I have severe PTSD as it relates to car rentals. I…read moretypically always have a good experience renting from Avis, but one time in particular, not at this location, I showed up to the rental location and I realized they had given my reserved rental car to someone else. I didn't know that a reservation had to be timely (I arrived an hour late on a busy weekend), so from that point on, I've always been afraid that I'd show up to get a rental and they wouldn't have my car! Anyway, in preparation to pick up my rental, I figured I would check the reviews of this specific location. I saw all of the negative reviews and it did not calm my anxiety of rental car places one bit. Admittedly, I didn't know if I showed up if this location would even be open with all of the reviews I saw. To my pleasant surprise, I was greeted by Mike in picking up my car this past weekend and Mike quickly tended to my reservation and got me in and out quickly. I got a very nice, clean, newer small SUV. I was in and out in less than 15 minutes. Mike was on his own and was extremely friendly and helpful. Good customer service goes a long way. It's unfortunate that some have had bad experiences here. I am glad that I had a good experience and I'm happy to leave my review here. I would definitely go back if Mike is working at this location! Great service!

Michael needs an education in customer service. I rent often, but after this incident I will not be…read moreback. Ian has always been helpful, but failed to properly get the vehicle ready for the next customer.

We rented a car from enterprise, They didn't show her how to used the most important features, she…read morepaid for satellite, it didn't work. I had to drive the car back to enterprise because the Sirius radio that was paid for wasn't working. Hunter, customer service rep at enterprise, not only did NOT want to help me, he threatened to take the car back because I wasn't listed as a driver. I had to give him my license to be added as a driver before he would turn on the satellite radio that was already paid for the previous day...

Every time I get a rental, Pablo at the Niles Enterprise is FABULOUS. I drove for the first time to…read moreSt. Louis with my family. Plenty of room, smooth ride and great mileage. Thanks to All of the Niles Michigan team. WootWoot

This is the absolute worst. I travel for work and rent cars constantly. Every time I've picked up a…read morecar here there have been multiple angry people. The quality of cars is not good but was stuck without an option as I needed a large SUV. I made a reservation to pick up this afternoon. Because I was not here at the exact hour they apparently gave my car away with no notification/ call etc. I've never had a rental where I've picked up at the exact time especially given that I had paid for that time. I'm not sure how the employees at this location have not run it into the ground. HORRIBLE.

Had a nice priced, clean rental from here. Great customer service, even when I showed up late to…read morepick up they were able to make things work. Josh & Sidney are the best! Thanks!

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

We were t sure how we were going to pick up our rental car as the place was a couple miles from our…read morehotel. We called them the night before and were told they have a shuttle service and would pick us up at 11am the next day. At 11am they called us and asked for our address as the person who took our shuttle request didn't write it down. About 15 min later we were picked up and off to our car rental. The same gentleman who picked us up checked us out. He was very detailed oriented and went over every inch of the car and noted down all the dings and scratches. The check out process was quick and smooth. The facility was neat and clean and so was the bathroom. I'd rent from here again.

I was promised a car at 4:30pm. I arrived at the auto shop at 4 and hour later still no car.read more

Matt's to the rescue again! My mother was passing through town and heard a noise under her truck…read morewhich was troubling. Matt's got her truck in the same day and fixed the noise for an extremely reasonable price. Honest, kind business. Have had numerous positive experiences for many years. Lucky to have this business in our area! Thank you!!!

I needed new brakes and new to the area. They were friendly and professional. I thought I needed…read morereplacement brakes for both front and back and they called and said only front! Honest guys!