I'm not sure why the low rating, decently fast service while ordering inside, only took about five…read moreminutes. Burger was pretty large, similar to a Whopper in size. Tasted good and the fries were very much like McDonald's. Would stop again!

Went here around 9:40 pm on Saturday, there were two drive thru lanes. The first one we were in,…read moretwo cars were in front of us; the car at the ordering board was just sitting there not ordering / saying anything for like 10 mins, so we decided to go into the other drive thru lane. Mind you, two other cars had ordered and moved to the window from the second lane before we moved over into it. Once we got into the second lane, nothing was said to us at all. Instead, now someone was taking the car sitting in the first lanes order and we sat in the second lane, in silence, for another 10 mins. We ultimately decided to just pull up to the window and tell them our orders and let them know that no one serviced us at all in the second lane. The employee claimed that she was saying "hello" the whole time as if we were ignoring her, but there was literally no sound come from the ordering board speaker at all! After we place our order at the pick up window, we were told to go park on the side of the building where we waited almost 30 mins! We went inside to check on our order status and learned that no one had fixed our order at all??? Once we did finally get our food, yes it was freshly made and hot, but I had no appetite for it at all anymore. Service was HORRIBLE! My overall rate of experience : 0/10

My wife and I both had the gyros. They were delicious. She ordered the fries as a side, which were…read moretwice as much as she could eat. She said they were very fresh. Looking forward to go back.

I had a great experience at pita wheel. This seems to be a staple in Gastonia! I ended up stopping…read moreby before a ghost pepper game and it did not disappoint. We were greeted by our server promptly & got to sit outside with live music!! The food was a plus, I forgot to take a photo but I got the cheech and Chong with fries and I would definitely order again!! The kettle chips were also so good!!

Daily new location. As usual the service is very fast. Separate lines for online orders and for…read moreregular orders Online app makes it very fast. I usually get a salad with chicken. I think it's a good value. Always fresh The system they have to get you served and out is impressive. The employees always seem friendly and helpful

This soda machine sucks I tried to get a sprite from here and it made it taste like sparkling…read morewater, which it tasted terrible never buy a sprite from here it sucks

I'm a fan of Cook Out's burgers and chili dogs. The burgers always have fresh crisp lettuce. For me…read morethe lettuce, tomatoes, onion and a good bun makes an excellent burger. The chilli dogs remind me of Texas Wieners from my childhood days. Cook Out has the perfect recipe of chilli, cheese, mustard and onions on a soft hot dog bun. I get a strawberry shake for a happy ending dessert.

At one point this restaurant was a place I would go to on a weekly basis. I'm not sure what…read morechanged, but their prices skyrocketed, and their quantity and quality of food diminished. Since then, I've completely cut them as a food option and have avoided them for other places that are of better quality, quantity, value, and service. It's honestly a shame because at one point I considered them one of the best values in the area with the best customer service; however, that is no longer.

For an affordable chain restaurant it is not bad. People I see usually get fish basket and chicken…read moretenders. I tend to go for healthier option which is their chicken Santorini with rice or Gyro. Gyro is bad, meat is hard and dry so as the pita bread. Chicken with rice is not bad, portion kind of small but it is what it is. Service is quick if you want to come in for lunch. Next time I guess I will get fried food instead of gyro

I love that Showmars has some good quality healthier options quick and easy. The service was nice…read moreand the food came out fast. The grilled chicken was tasty

This review is specifically for the Zaxby's located at 2201 W Franklin Blvd, West Gastonia, NC…read more28056. On 2/25 at approximately 4:00 PM, I visited this location and experienced some of the worst customer service I've encountered. To the franchise owner, your staff needs some training. I ordered a large-sized chicken fingers and shrimp meal along with a large chilled lemonade and paid the upcharge for the larger size. What I received with the lemonade was a cup completely filled with ice from the bottom all the way to the lid (the ice was literally touching the cap) with barely any lemonade inside. The actual liquid wouldn't have even filled an 8 oz cup. When I brought this to the manager's attention, she immediately dismissed me and stated there are "no refills." That was not my issue. My concern was that I paid for a large lemonade and did not receive a large amount of lemonade. Instead, I was given a cup of ice with a splash of liquid. She then stated that it is "policy" to fill the cup entirely with ice. If that is truly the policy, then this is false advertising and completely misleading to customers. Charging an upcharge for a large size while delivering the same minimal amount of beverage hidden under excessive ice is deceptive. A large should mean more product, not more ice. On top of this, the food was terrible. The chicken fingers were overcooked, the fries were cold and filled with salt, i mean i could have made 2 salt packets from the salt under the fries, and of course the drink issue. The manager was rude, dismissive, and completely unprofessional. Customer service was deplorable. My intent in writing this review is to ensure that a spotlight is placed on the young lady who identified herself as the manager. Either corrective training needs to occur immediately, or she should be removed from a customer-facing management role. This type of behavior is unacceptable and reflects poorly on the entire establishment. Because of the rudeness, the misleading large upcharge, and what appears to be false advertising, I will be disputing this charge with my credit card company. I will not be returning to this location.

Ordered 5 pc Traditional wings. They didn't have the house wing sauce. Only packaged. Wing were…read moredry. Dump package sauce on them just before the purchase doesn't cut it. Wi gs need to be soaked in sauce to add some moisture. Will give them 2.5 out of 5 for their wings.

Ordered large frosty and this is what I got! Normally they are pretty good service wise, not today!read more

Waited 10 minutes in drive thru infront of the speaker box and no one replied. Waste of time. Went…read moreto McDonald's and they instantly greeted me.

While I was driving through the area, I decided to stop for nostalgic reasons. My wife and I used…read moreto love eating here. It was just as good as I remembered. The sandwich was fresh and it came out quick.

I've always experienced great service and the restaurant is always clean. I would recommend to…read moreanyone that visits the area of this location. The food is never a let-down and (unfortunately) in my current hometown the franchise closed down, so whenever I make it to Gastonia, NC I always make sure I make it to Schlotzsky's at least once.

Ordered a heath toffee shake. Confirmed heath shake with…read morepayment. I got a plain vanilla shake for $4 Never again.

Wrong order and they gave me some flat ass tacos instead. Ur better off going to mcdonalds next…read moredoor. Dont get ur food here, go to the other cook out.

Waited over 30 minutes for 1 milkshake order and didn't receive order. Poorly managed.read more

Did you know that they have hot dogs. And you can get every single thing put on them. I like that…read morethey are sliced and put on the flat top It adds flavor They take enough time to get it heated though I get onions peppers and mustard. So good I've learned to call ahead and have it ready. Yum