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Almost 2 decades after my visit the very first Hard Rock Cafe on Old Park Lane, I finally made it back to visit their Piccadilly Circus location in London. The location can't be any more ideal, located in a heavy foot traffic area known as the Times Square of London. The street level as you enter is a massive shop, while the restaurant is located a level below. The cafe design is very modern, with bright colors and nods to the Union Jack flag around every turn. The food is standard Hard Rock fare, with a few specialty items exclusive to the Piccadilly Circus location. We went with a grilled chicken sandwich and a burger. Both were prepared really well, and served with crispy slightly seasoned fries. It was about as good as you can get with Hard Rock fare. They did forget a few requested toppings, but they were brought out once we pointed them out. Service was probably the weakest point; while friendly, they didn't check in on us much and we had to flag down our server as glasses sat empty for quite a while before we got additional water. While the Rock Shop had plenty of merchandise, they stopped carrying logo shot glasses with the Piccadilly Circus name on them, and they didn't have any magnet guitar bottle openers in their original plastic sleeves, so a bit of a disappointment from the collector perspective. Overall, the meal experience was great, and atmosphere was excellent, so would recommend it to others when hungry in the Piccadilly Circus area of London.
It was so crowded no matter where we went. This is where we decided to go--no point where you went in the area. There was a wait. And the good thing is with Hard Rock Cafe we were provided a buzzer / pager while we wait however you can't be more than 200 feet away from the entrance because it won't work. But we were told the wait was 45min and to come back 15-20 min before that time if we did walk far away from the restaurant. We did that exact thing and got back in time just before it buzzed for us to be seated We went straight downstairs and were seated right away. We were given menu and then we waited some more and due to the location we understood why it was busy. When our server did take our menu we put in for everything at one time so there wouldn't a long wait and it worked out great. The shrimp appetizers were delicious and so was the premium pina colada, the ribs were okay a bit on the dryer side and it was a lot. We didn't eat the Cole slaw the beans didn't look appetizing but the fries were few but overall okay
Good vibes with decor and rock n roll music videos. Gift shop available just like you'd expect. Food and service both decent. I got the steak salad and portion size was large enough to feed a small army. It was okay but I would def get a burger if I went back. The salad had wayyyy too many onion crips (and I love those things). The Bailey Irish Coffee did not taste the best, but the whip cream on top was delicious.
Staff was great, really good service. The food wasn't up to snuff. We had boneless wings that were just sad. An order of fries that was decent but very small. Also the rock shop seems to struggle keeping the classic Hard Rock Shooter with Piccadilly Circus on them, only London was available.
This Hard Rock Cafè is the largest Hard Rock in London and features the largest "Rock Shop" in the world, you enter through the bustling Piccadilly Circus into the Rock Shop, you can then check-in with the attendant who radios through downstairs to get everything ready for you, by the time you make it down the steps/lift. This place is huge, I did find the interior to be a little dark, plus with it being in a basement the phone signal is non-existent, luckily they had decent wifi which meant I could stay connected. I was told by a manager this is a "Flagship" store, while the menu is mostly the same, there were some slight differences in a few menu items, the Long Island Iced Tea and salmon were notably different compared to other HRC stores. I was disappointed with the lack of adaptations that could be made to the menu, I was originally unable to order the BBQ Chicken from the Christmas menu, I tried to explain I only wanted one course and did not want to pay for a starter/main, they proceeded to tell me it could only be sold as a two meal thing, I didn't think this made any sense other than the restaurant just wanting to squeeze even more money out of you. I am not sure if the staff were playing dumb on purpose, but they didn't seem to understand ordering just one course. They also wouldn't let me order a half rack of ribs, with a small bbq chicken breast, which is something on offer on other stores, they do have the items on the menu separately but wouldn't combine it into a dish, again this was annoying. The prices here are pretty expensive, but that's a mix of central London and a themed restaurant, so you pretty much have to expect it. They also do charge a 12.5% service charge, this is something I hate so much in a restaurant. If someone wants to tip; let them. Don't add money onto already overpriced menu items. For my main, I ordered the BBQ chicken, I did enjoy this as the entire dish was seasoned well, including the green beans which were made more flavoursome with what tasted like garlic, the chicken was good quality and the BBQ sauce added a lot of flavour and the chips were seasoned well. I came here with my friend, she ordered the salmon, she complimented this: "Although a little spicy, the salmon was cooked perfectly and presented well. I was lucky enough to try some of this salmon, as it is also gluten-free, and again it was hot, cooked well, I wasn't too keen on the sweet chilli sauce and would have preferred BBQ (again, what they use in other restaurants) though. For a dessert, I ordered a brownie with the set menu, I do find the set menu was overpriced at £29.95, especially considering the brownie was a much smaller portion than the brownie off the regular menu. That being said, I enjoyed that too, the brownie was hot and came with a whipping cream, which added creaminess, all the better for being gluten-free too. My Long Island Iced Tea was £14.10 with a free collectable glass, I enjoyed this too, it was layered and tasted as good as it looked, it has a nice sweetness which went well with the strong alcohol. If I had to nitpick, I would have preferred the lemon slice on a stick (again, similar to other locations). I was originally told, I could redeem my birthday offer (Buy one main get one free) with the set menu, and I was told this would knock off the price of my friend's cheaper salmon, however, this was later proven to be untrue. The manager kept her work and told me she will redeem the offer just this once as a goodwill gesture, she let me keep my redeemable birthday offer for a future visit. While I feel this was kind, I would have been angry having ordered my food knowing with them promising I could use this offer, only to be told they made a mistake after eating, so this was the least they could do. Still, fair play for making it right, Hard Rock! 4* - I did enjoy my food, I did have a couple of problems here and there, I still prefer their Great Cumberland Place location, but this isn't a bad alternative at all, especially as they did get me a table without a problem, even though I arrived more than 90 minutes early. Milestone Review #3700
I made a reservation here with my friends because I've never been to a Hard Rock Cafe, and i'm so glad I decided to come for the first time - what an experience! To begin, the displays of outfits that famous singers wore all around the restaurant are so fun to look at. The customer service was absolutely amazing, one of the waiters came by our table twice and took song recommendations from us, and then actually played the songs immediately after! I have never been to a restaurant that plays songs that customers want to here, so that made the experience so much fun. The ambiance of this restaurant is so lively, fun, and easy going. They have something for everyone on the menu, and the food was delicious. I've never had a better noodle bowl in my life. The food came out so quickly, and the waiters had such great personalities - especially Bruno (the manager). I will definitely be returning here the next time i'm in London, because this experience was extremely memorable in the best way. So much fun!!
I am so excited that Hard Rock have added more cafes to London!! Even better that it is in an easy location for me to get to without having to travel all the way over to Park Lane. So I jumped at the opportunity to take my mum when she was visiting London. I booked online and I was so glad I did as it looked like there was a long wait. We arrived and were seated straight away and had a booth, so I was a happy lady. The memorabilia is a lot more recent than in Park Lane with Rihanna & Robbie Williams and the vibe feels younger with cool lighting and a central wrap around bar. When I visit HRC I always order the same thing, duo BBQ ribs and pulled pork and for the first time I had to shack it up as they don't offer that dish at Piccadilly!! My poor server that had to deliver that news to me! I couldn't believe it. I went for the full rack of ribs instead, with a side of twisted Mac and cheese (my other trusty favourite!). The ribs were perfect. My fries were a bit salty for my liking, but other than that it was all good. My mum had the chicken tenders and thought they were gorgeous. We both practically inhaled our food, it was so good. It came out really quickly which really helped after a day of playing tourist. Our server Bruno was so lovely, really friendly, checked whether we had any allergies, volunteered the WiFi password and was prompt bringing out our food and refills and anything else that we needed. Once we learnt his name he was happy to have us calling him for questions and advice. After we ordered our food, my mum and I initially weren't sure whether to add the nachos for starter, but Bruno explained how huge they were and to only order them if we were really hungry as we had ordered large main meals. Luckily we took his advice as I saw some come out to another table & they were huge!! And after finishing our mains we were stuffed. I was dubious about how HRC would do being in now such a central location but luckily it didn't feel busy at all as there are so many booths, no pulling your chair in for people to get passed and it felt like I was away on holiday! I would definitely recommend this location to locals and visitors.
11 months ago
This is the first Hard Rock location, and it had the coolest collection of artifacts to prove it! They had a lot of old memorabilia from classics like the Beatles. We got a tour of the vault by Ash, the tour guide that had an amazing repertoire of knowledge on everything in the vault. He gave a wonderful tour and offered to take pictures at the end! The restaurant part is pretty standard to any other Hard Rock Cafe. It's a chain, they all have the nachos, overpriced burgers, salads and other "American" favorites. You don't come for the food! You come for the stories and the experience! read more
8 months ago
Located just a few steps from Piccadilly Circus, Hard Rock Cafe offers typical American fare, good service and a lively atmosphere. Our party enjoyed an assortment of salads, fajitas and a burger - all were excellent. Service was prompt and prices were reasonable. Solid choice for informal dining. read more
1 year ago
Worst nachos I've ever had. The nacho chips were partially burnt, looked like they used grated cheese on the chips then placed it in the microwave to melt, then added bbq baked beans, sour cream, and guacamole. It was gross and I cold not finish my meal. I will not return; however, the Latin music was awesome and the best part of the restaurant. read more
2 years ago
We just had daytime drinks at the bar - they were the best we had on our visit! A little overpriced but very good nonetheless. The people working there were all super kind & the food looked & smelled good. They still care at this Hard Rock! read more
Business owner information
Hard Rock Cafe London Piccadilly
Thanks for your recent review of Hard Rock Cafe Piccadilly Circus. I…
7 months ago
Almost 2 decades after my visit the very first Hard Rock Cafe on Old Park Lane, I finally made it back to visit their Piccadilly Circus location in London. The location can't be any more ideal, located in a heavy foot traffic area known as the Times Square of London. The street level as you enter is a massive shop, while the restaurant is located a level below. The cafe design is very modern, with bright colors and nods to the Union Jack flag around every turn. The food is standard Hard Rock fare, with a few specialty items exclusive to the Piccadilly Circus location. We went with a grilled chicken sandwich and a burger. Both were prepared really well, and served with crispy slightly seasoned fries. It was about as good as you can get with Hard Rock fare. They did forget a few requested toppings, but they were brought out once we pointed them out. Service was probably the weakest point; while friendly, they didn't check in on us much and we had to flag down our server as glasses sat empty for quite a while before we got additional water. While the Rock Shop had plenty of merchandise, they stopped carrying logo shot glasses with the Piccadilly Circus name on them, and they didn't have any magnet guitar bottle openers in their original plastic sleeves, so a bit of a disappointment from the collector perspective. Overall, the meal experience was great, and atmosphere was excellent, so would recommend it to others when hungry in the Piccadilly Circus area of London. read more
Business owner information
Hard Rock Cafe London Piccadilly
Hi Manish. Thank you so much for providing feedback on your recent…
1 year ago
It was so crowded no matter where we went. This is where we decided to go--no point where you went in the area. There was a wait. And the good thing is with Hard Rock Cafe we were provided a buzzer / pager while we wait however you can't be more than 200 feet away from the entrance because it won't work. But we were told the wait was 45min and to come back 15-20 min before that time if we did walk far away from the restaurant. We did that exact thing and got back in time just before it buzzed for us to be seated We went straight downstairs and were seated right away. We were given menu and then we waited some more and due to the location we understood why it was busy. When our server did take our menu we put in for everything at one time so there wouldn't a long wait and it worked out great. The shrimp appetizers were delicious and so was the premium pina colada, the ribs were okay a bit on the dryer side and it was a lot. We didn't eat the Cole slaw the beans didn't look appetizing but the fries were few but overall okay read more
Good vibes with decor and rock n roll music videos. Gift shop available just like you'd expect. Food and service both decent. I got the steak salad and portion size was large enough to feed a small army. It was okay but I would def get a burger if I went back. The salad had wayyyy too many onion crips (and I love those things). The Bailey Irish Coffee did not taste the best, but the whip cream on top was delicious. read more
3 years ago
Buffet style and not very good. Limited choices and bland food. Took a while to finally get someone to understand English. (Which is ironic, as this is England!). Did end up with a plain waffle which was fine. For the price paid, definitely a disappointment. read more
3 years ago
Staff was great, really good service. The food wasn't up to snuff. We had boneless wings that were just sad. An order of fries that was decent but very small. Also the rock shop seems to struggle keeping the classic Hard Rock Shooter with Piccadilly Circus on them, only London was available. read more
2 years ago
4 years ago
This Hard Rock Cafè is the largest Hard Rock in London and features the largest "Rock Shop" in the world, you enter through the bustling Piccadilly Circus into the Rock Shop, you can then check-in with the attendant who radios through downstairs to get everything ready for you, by the time you make it down the steps/lift. This place is huge, I did find the interior to be a little dark, plus with it being in a basement the phone signal is non-existent, luckily they had decent wifi which meant I could stay connected. I was told by a manager this is a "Flagship" store, while the menu is mostly the same, there were some slight differences in a few menu items, the Long Island Iced Tea and salmon were notably different compared to other HRC stores. I was disappointed with the lack of adaptations that could be made to the menu, I was originally unable to order the BBQ Chicken from the Christmas menu, I tried to explain I only wanted one course and did not want to pay for a starter/main, they proceeded to tell me it could only be sold as a two meal thing, I didn't think this made any sense other than the restaurant just wanting to squeeze even more money out of you. I am not sure if the staff were playing dumb on purpose, but they didn't seem to understand ordering just one course. They also wouldn't let me order a half rack of ribs, with a small bbq chicken breast, which is something on offer on other stores, they do have the items on the menu separately but wouldn't combine it into a dish, again this was annoying. The prices here are pretty expensive, but that's a mix of central London and a themed restaurant, so you pretty much have to expect it. They also do charge a 12.5% service charge, this is something I hate so much in a restaurant. If someone wants to tip; let them. Don't add money onto already overpriced menu items. For my main, I ordered the BBQ chicken, I did enjoy this as the entire dish was seasoned well, including the green beans which were made more flavoursome with what tasted like garlic, the chicken was good quality and the BBQ sauce added a lot of flavour and the chips were seasoned well. I came here with my friend, she ordered the salmon, she complimented this: "Although a little spicy, the salmon was cooked perfectly and presented well. I was lucky enough to try some of this salmon, as it is also gluten-free, and again it was hot, cooked well, I wasn't too keen on the sweet chilli sauce and would have preferred BBQ (again, what they use in other restaurants) though. For a dessert, I ordered a brownie with the set menu, I do find the set menu was overpriced at £29.95, especially considering the brownie was a much smaller portion than the brownie off the regular menu. That being said, I enjoyed that too, the brownie was hot and came with a whipping cream, which added creaminess, all the better for being gluten-free too. My Long Island Iced Tea was £14.10 with a free collectable glass, I enjoyed this too, it was layered and tasted as good as it looked, it has a nice sweetness which went well with the strong alcohol. If I had to nitpick, I would have preferred the lemon slice on a stick (again, similar to other locations). I was originally told, I could redeem my birthday offer (Buy one main get one free) with the set menu, and I was told this would knock off the price of my friend's cheaper salmon, however, this was later proven to be untrue. The manager kept her work and told me she will redeem the offer just this once as a goodwill gesture, she let me keep my redeemable birthday offer for a future visit. While I feel this was kind, I would have been angry having ordered my food knowing with them promising I could use this offer, only to be told they made a mistake after eating, so this was the least they could do. Still, fair play for making it right, Hard Rock! 4* - I did enjoy my food, I did have a couple of problems here and there, I still prefer their Great Cumberland Place location, but this isn't a bad alternative at all, especially as they did get me a table without a problem, even though I arrived more than 90 minutes early. Milestone Review #3700 read more
2 years ago
3 years ago
I made a reservation here with my friends because I've never been to a Hard Rock Cafe, and i'm so glad I decided to come for the first time - what an experience! To begin, the displays of outfits that famous singers wore all around the restaurant are so fun to look at. The customer service was absolutely amazing, one of the waiters came by our table twice and took song recommendations from us, and then actually played the songs immediately after! I have never been to a restaurant that plays songs that customers want to here, so that made the experience so much fun. The ambiance of this restaurant is so lively, fun, and easy going. They have something for everyone on the menu, and the food was delicious. I've never had a better noodle bowl in my life. The food came out so quickly, and the waiters had such great personalities - especially Bruno (the manager). I will definitely be returning here the next time i'm in London, because this experience was extremely memorable in the best way. So much fun!! read more
I am so excited that Hard Rock have added more cafes to London!! Even better that it is in an easy location for me to get to without having to travel all the way over to Park Lane. So I jumped at the opportunity to take my mum when she was visiting London. I booked online and I was so glad I did as it looked like there was a long wait. We arrived and were seated straight away and had a booth, so I was a happy lady. The memorabilia is a lot more recent than in Park Lane with Rihanna & Robbie Williams and the vibe feels younger with cool lighting and a central wrap around bar. When I visit HRC I always order the same thing, duo BBQ ribs and pulled pork and for the first time I had to shack it up as they don't offer that dish at Piccadilly!! My poor server that had to deliver that news to me! I couldn't believe it. I went for the full rack of ribs instead, with a side of twisted Mac and cheese (my other trusty favourite!). The ribs were perfect. My fries were a bit salty for my liking, but other than that it was all good. My mum had the chicken tenders and thought they were gorgeous. We both practically inhaled our food, it was so good. It came out really quickly which really helped after a day of playing tourist. Our server Bruno was so lovely, really friendly, checked whether we had any allergies, volunteered the WiFi password and was prompt bringing out our food and refills and anything else that we needed. Once we learnt his name he was happy to have us calling him for questions and advice. After we ordered our food, my mum and I initially weren't sure whether to add the nachos for starter, but Bruno explained how huge they were and to only order them if we were really hungry as we had ordered large main meals. Luckily we took his advice as I saw some come out to another table & they were huge!! And after finishing our mains we were stuffed. I was dubious about how HRC would do being in now such a central location but luckily it didn't feel busy at all as there are so many booths, no pulling your chair in for people to get passed and it felt like I was away on holiday! I would definitely recommend this location to locals and visitors. read more
3 years ago
6 years ago
Standard Hard Rock. Good food, good drinks, great atmosphere. I have stayed in the hotel yet but that will be next on my list. read more
3 years ago
6 years ago
More info about Hard Rock Cafè
225-229 Piccadilly
London W1J 9HR
United Kingdom
Marylebone
Directions
020 7287 4600
Call Now
Hours
Food & Alcohol
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Review Highlights - Hard Rock Cafè
Hard Rock Cafè - cafes - Updated May 2026
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