I bought a Greenworks chainsaw, 3 batteries, and a battery charger from HCE Duncan, cost over $2000. I had a problem with a different Greenworks charger that I bought in Langley 6 weeks ago. I talked to Greenworks, they said take it to the local dealer in Duncan. The Duncan dealer wanted to charge me $100 to do the warranty claim. I talked to Greenworks again, they said there is no fee to file a warranty claim. So basically this dealer tried to scam me for $100 to file a warranty claim. Don't be fooled by how nice they are when they're taking your money, be worried about how they will treat you after they have your money! read more