Horrible place to be a costumer for! I will NEVER EVER EVER EVER EVER EVER (Did I say ever? ) Ever…read morereturn here again! they screwed me over TWICE! JERKS!! A good reason not to be costumer at a mega bank is Key Bank! NOT HAPPY WITH THESE JERKS!

The staff is nice but it annoys me that the drive up ATM is always broken when I need it! There is…read moreno other ATM inside or outside to use beside that ONE. A little annoying....otherwise it's fine. A regular bank.

Worst bank ever! I've had to deal with these rude people for the last 3 years because of my elderly…read morefather banking there. Never have we EVER gone into that branch and had an easy time, even with the most simple transactions. Most of the employees are rude... their procedures are slow as he'll and the experiences are totally frustrating.

Horrible bank with horrible policies! They love to get you in the red then soak you with more fees…read morethen even the Government can think of! When I closed the account I told the person that the debit card should be like Columbia Banks where if you dont have enough money it gets declined! The guy said well its a service to our customers (Im thinking more like a service to your bank as after 3 days being overdrawn they hit you with a daily charge!-I dont know of any other bank that does that! Plus their overdraft charges are much higher then other banks are! I have nothing good to say about them- there as bad or possibly (key word here is possibly) worse then Key bank is!

The service here is always friendly and efficient. My last teller was Kylie and she was able to…read morequickly help me with my online banking registration. She was professional and willing to help me fully understand the app and its amazing capabilities.

I called them to see if we could get some coin rolls , and the woman I spoke Tanesha (spelling?)…read morewas so kind, and helpful. We actually don't bank there and she was so accommodating and gave us enough for our personal stash of coins we've gathering. Very nice building and the women who work there were kind and welcoming when we dropped in

David M. At this branch was able to do all that I needed fast and efficient. Been going to this…read moreplace due to the convenience of the location for a couple years. It's great to see it open! Highly recommend!

I came in to the bank, I will never go back there again teller HEAVY LEAH was horrible rude! She…read morehad A stretch like Key band been around her arm so I'm thinking she might be the lead teller. I pray not the manger! She acted like she was tired out of breath ,lack of enthusiastic and she has a job! She very unfriendly almost like she has the privilege of acting the way she wants. I've been to that location number of times and that was horrible customer service. I feel for her co-workers.. She even had a smart comment to say to me, I plan on writing a formal complaint with corporate office about her in details!

What was already a challenging CU to work thru has gotten worse. The merger has no caused more…read moredelays and processing of payments. Automatic payments now rejected and no one at the New Peak CU has a clue. Obviously the same staff as before, they were worthless too. Do yourselves a favor and if buying a new RV or Car avoid this place like the plague, your dealer may have good rates due to kick backs, but an extra .2%-.5% is not worth the hassles

Was a Finance Manager at a dealership and had worked with TwinStart before. I could not imagine…read morethat they would not be able to communicate within the company. I had financed my vehicle with them and they helped setup my direct pay. Well a month goes by and they contact me to pay them, I work with them again to fix the problem. Following month, the same thing happens. I fix it again with their help and they assured me that I should not be receiving any more calls. Well guess what???? I did and not by one person but by several. I stated let me pay you directly and if I receive one more call, I am going to a different bank. They promised this was fixed. Then a call one week later, so I left. Now I am with Navy Federal Credit Union where I have zero worries.

Auto Loan gold !! The Chevy dealership said the loan would…read morebe 5.7% on used car... I called my bank, they got me 3.1% and got the loan done in a few days :]

Wow. I love the Spanaway Branch! The Manager will go out of her way to deliver great member…read moreservices! They actually treat you like a person and not like a number. If your looking for a new bank / Credit Union - ACU is the place to bank.

I made the switch from Wells Fargo who I've been banking with for a long time now maybe a decade…read moredidn't really have any issues with them until I didn't have enough money in the bank and they kept charging me $20 a month just to bank with them because I wasn't meeting the requirements. Ridiculous, so asked around ...a lot of people online said go with BECU but the only reason why I chose TAPCO instead was because it's really close to my house. I couldn't be happier with this decision, not only are they not charging me to bank with them like Wells Fargo was but when I went in there the other day and was waiting for a new card; on one of their brochures It talks about rewards... which it looks like I qualify for and the one lady Michelle that's helped us before said no problem, that she'd sign me up for it, and that I didn't need to do anything more.... It was awesome! Overall, I enjoy baking with them. The one thing that would make this credit union even better is there were no age requirements on opening up an account. It'd be really nice if my 8 & 9 year old kids could get started in experiencing using a debit or credit card, but for some reason all banks and credit unions don't see the benefits in that and would rather have them turn 18, sign up for the first card while out of the house and totally botch their credit from the beginning.

This is not a good branch. The manager and new teller lack knowledge. I have been banking for 40…read moreyears and I was refused by teller to deposit a check. Not cool. They need to fire both until they can be educated on standard rules, irs rules and standard accounting. Very Poor Service. What is Tapco thinking? The worst service ever.

They are converting all their checking accounts to a fee if at any time your account balance drops…read morebelow $100.00. I guess they think they are B of A. Their service is always sloooow.