Went there two days in a row asked for something they'll say aisle 1012 nobody walks you over to…read morefind it. I'll give you the wrong aisle. It's just unbelievable. Two people talking to each other. Other lady sitting down don't take the time to help you find anything just terrible Customer Service got the same service two days in a row.

Went in to get a key copied for my car, I knew they would not have it so I bought it online and…read moreasked them to copy it. The guy was fairly rude and said they will only copy keys they sell. I asked him if he sold the key, he said no. I said charge me as if you sold me the key. He refused. Either way it makes no sense. They make keys. They didn't sell it, so what's the problem using the key I had to make one?

I ordered Rocky Mountain Hardware for my doors and a salesman from Sewell came out and measured…read more The hardware arrived and wouldn't fit, they re-measured and they ordered again, still wouldn't fit. I called Mike the manager and he was a major smart-a** and I asked for a full refund. Inept & incompetent to say the least. I'll never deal with this business again and they are pathetic to work with.

Quality products and advice that you might not get otherwise. Although they seem to cater to the…read moretrades, don't feel intimidated as a homeowner, just don't go in there thinking you know more than they do. They helped me out a lot on a recent project where I had to become the owner/contractor.

These guys are clueless. They quoted me the wrong price and manufacturer. Clowns with an attitude.read more

Convenient, clean, well-stocked, and knowledgeable, helpful, friendly workers. Oh, and the prices…read moreare competitive with HD and Lowe's, and others. Stopped in this week to get some specialty tape after I checked the prices at WalMart and Amazon. This store beat either of those!

We have repeatedly had poor service from the store associates…read more They have spoken about customers in exasperated tones, sworn on the sales floor and generally been unpleasant to deal with.

I am puzzled by the reviews I read here (as well as on Nextdoor) and wonder if the experiences…read morereceived were brought on? Ask yourself... do you know anyone's name in this store? My guess is you do not and that is not what this store is about. That said, I have been going to this sore location for about two years now.. and I am in here a lot, fixing up a new home after moving to Hobe Sound from Stuart (Now the Stuart ACE store is a whole-nuther-issue). I have always found what I wanted in the Hobe Sound ACE and sometimes kick myself for not going there first after not finding what I needed at the big lot stores (i.e. Lowes or HD) and then finding it here! Walk in.. introduce yourself, ask them their name and how their day is going and I bet your experience will mimic my own. A smile and a sincere question about a person goes a long way. I love this store.. Think about it... a hardware store where you can buy a garden tool, a high end gas grill, hammers, PVC piping, sliding door parts, Lanai screen tubing, paint, brushes, solar lights, stainless dock screws, and yeah.... some pickles and BBQ sauce....

I'm more of a Lowe's person, but I did find what I needed at the Home Depot. An employee helped me…read moreto find hose washers and lead me to the right isle, after another employee accidentally gave the wrong isle number. It was a quick trip to find what I needed and I noticed lots of beautiful flowers in the garden department as well. Great location in a convenient strip mall.

I had great experience thanks to Kimmie, Lou, and Dudley. She helped me pick out the paint I needed…read moreand with a smile. The store was very busy, so I rushed through self checkout. Then halfway out into the parking lot, I heard someone calling out, and I wasn't sure if I should run or turn to look, because things had gone too well in the store. Well It was Dudley returning one of the bags I left at the register. I was almost to the car, so Dudley offered to load my car and take the cart. Great job today guys!

FEMALE DISCRIMINATION AT IT'S FINEST! Disgusting, horrible experience. I went to get a copper…read moreplumbing piece, but needed help with the correct one. I stood in line at customer service to await my turn for assistance. Ron was the employee standing at the counter helping two ahead of me. When it was my turn for assistance, Ron told me to go to the aisle and wait on him. There were three males behind me, and he began helping them. I approached and confronted Ron, as I was the next to be helped. He again told me to go to the plumbing aisle and he would come. I did NOT, but instead confronted Ron as to why he was helping them when I was next in line. He continued to help the other three males behind me even as I stood there watching, and, in fact, they were all checking out when Ron came to help me. I don't spend my money in businesses that treat me like a second class citizen. I hope Home Depot and Lowe's puts them out of business. DISGUSTING!!!

Debbie and the staff were so friendly and helpful. We like to purchase household items from this…read morestore because they treat you so nicely. Pricing is comparable to big box stores also.