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Harbor Freight Tools

5.0 (1 review)
Closed • 8:00 am - 8:00 pm

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5 years ago

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Westlake Ace Hardware

Westlake Ace Hardware

(5 reviews)

$$

I prefer to support businesses that are locally owned and/or have been a part of our community for…read moremany years. I was disappointed in the poor attitude when hen I called about a service though. Employee who finally answered after I was disconnected twice, was rude, obviously irritated at having to answer the phone and take my question. I'll look for another local business to get my project done. I feel that it is only fair to write a review. It is one way that the store managers can be aware that some members of their face to the customer base, the employees in the store, are not inspiring much confidence that ACE wants our business,

Ace, where the manager tells you that it would be better if he was responsible...explaining how…read morethey screwed you over. Never trust their word! The story starts a month ago, we had three screens that we wanted replaced and they had the best quote $10-15 per screen was what we were told when dropping them off. We were told that they would be picked up on Thursday and ready for pick-up the following Thursday. A month later, today they were finally ready to pickup. When they were ringing them up the cashier said they were $20 a piece. I wasn't thrilled because it was 33% above what they had quoted at drop off, but I said fine. Then they started adding other fees. Evidently the $20 was just for the labor and materials were another $40. The bill was more than $100 when we were told originally it wouldn't be more than $45 and significantly more than the window and door company's quote. The best part was that the manager proceeds to tell me that it would be better if "he was responsible". I said, "You are the manager, right? Are you not responsible," to which he responds straight-faced, "I just work here 20 hours a week." It wasn't that long ago when you could trust quoted prices, people took pride in their work and managers were responsible. I think those things still exist, but definitely not under the management at Ace. I will take my business elsewhere and highly recommend others do as well. They lied, wasted our time, and cheated us.

Harbor Freight Tools - hardware - Updated May 2026

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