We went to Lowe's to purchase a water heater on February 21, 2026 because our water heater had a…read moresmall leak. Lowe's sent our order to Dragonfly for same day installation. We put in an order for the water heater we wanted. Lowe's told us we would get our Military Discount when the installation company Dragonfly picked up and installed the Water Heater. Dragonfly contacted us within minutes of placing the order at the store and told us not to purchase the water heater from Lowe's because they would do the pickup of the water heater and bring it to our house. They wanted us to leave Lowe's right away and take pictures and send them to Dragonfly. They then said a technician would meet us to do this. They then said they would bring a water heater from Lebanon to install. It was not the one we wanted. We told them the one we wanted was at the St. Robert store. They kept telling us it was not in stock. We told them we would go with them to show them it was available. The technician agreed to do this and Dragonfly called him and refused permission for him to do this. He then said they had it in stock at Lebanon and he was going to get it. We needed a water heater that day and they knew this. So they brought a water heater they already had and was not the one we wanted and began the installation. The technician then proceeded to break the main water pipe. He ran upstairs to frantically inquire where was the location of the water shut off. We went downstairs to find an inch of water covering the entire laundry room. We grabbed as many towels as possible and started mopping up water. The technician called other technicians to look for a Shop-Vac. He said a technician was on the way and he was helping with the clean-up at this point. We called our son in law and he came over right away with his Shop-Vac and started helping. The technician then quit helping clean up the water which had spread to the carpet in the hallway and the family room. Another technician showed up. He also did not have a Shop-Vac and didn't help with the clean-up. So, we got a water heater we didn't choose, a mess of water damaged carpet and furniture that was sitting in the water, and they refused to give us the military discount the store said they would. Dragonfly refused to compensate anything for the clean up and the water damage and Lowe's says it's not their fault. They each keep sending us back to the other one in a round robin giving us no help or compensation. Neither wants to take responsibility for the mess they created!

Very dishonest people. I ordered a shed online and was expecting it to be delivered in a couple…read moreweeks. 6 days after the order was made they canceled my order saying it was not available. It was available when I ordered it . They sold the item out from under us .

Throughout our residency here in Dixon and especially during the renovations of our farmhouse,…read moreTori-County True Value in downtown Dixon has been a jewel. They always have the supplies and parts we need at competitive prices. They're always friendly, remember who I am and what I've bought, and make excellent recommendations. They make us feel wanted and valued in a world where impersonal service seems to be the norm. We highly recommend Tri-County True Value!

I used to drive to Jefferson City or St. Louis to shop at Menards. We're so lucky to have one in…read moreRolla. And the app is an excellent convenience. We were pleased with Lowes but having strong competition is a good thing and Menards is a very strong competitor. Their selection and service is excellent and I've found their employees knowledgeable and helpful. I'd rather get their promotions as sales instead of rebates but understand why they do it. Once I had an issue with a rebate not arriving and it took a couple tries but they solved it. During this pandemic I've got to emphasize the app. It's great to just pull up and all my shopping items are ready. I think you can also do it via the website. I'm going to keep using it after this is all over. One piece of advice for Menards -- it needs to be possible to pay with rebates and return credits via the app and website. You have numbers on these things so it should be doable. That will increase use of the app. It might already be possible but it wasn't obvious. Bottom line: I'll keep using them and am grateful they came to town. :-)

Always helpful and willing to help no matter if it's there department or not and always some one to…read morecheck us out ,never have a problem with this store ,will keep going back

I like how neat and tidy this store is. Some farm stores are dusty and smell...this place isn't &…read moredoesn't. It's a small store with a big selection. If a farm store isn't your thing, you should stop by sometime...they have good sales and you never know what you might find that you didn't know you were looking for.

I called your store at 6:34 pm on a Sunday to ask about metal building anchors. I believe the…read moreperson that answered the phone call was Bill. He asked how he could help me. I told him and he walked across the store found the anchors and length and price. The thing that struck me was the store had been closed for over 30 minutes and Bill still took care of me. I will always remember the service your employees offered me. Forever your customer, Michael Badolato

I needed some specific fittings as I was trying to "create" something not made…read more Found an older gentleman working there who asked if he could help me. I explained to him what I was trying to build, and he took me directly to an aisle that had all the parts I was looking for. He helped me find a few specific pieces to make everything work and even made a couple of suggestions once he saw what I was putting together. He went straight to all the parts needed, and together we assembled exactly what I was looking for. he probably saved me 20-30 minutes of shopping time. now THAT is customer service!

This a family run business. Chris the owner is AWESOME! He went out of his way to help my wife…read moretoday with a propane issue. His store is a delight to visit. His staff is so helpful and his prices are more than fair. My favorite hardware store to go to. I will go out of my way to shop there and you should too. Let's all support our local owners that go out of there way to help us.

My 35 yr. old YARDMAX splitter was running at 21 second return. I did my research and YARDMAX was…read morestill the best I found for the money. I found True Value sold YARDMAX but it was out of season. Josh from True Value got on the phone and in 1 wk I had my splitter. 9.4 second return. 2 catch plates, all metal, full slide bar. I love it. YARDMAX is a great Company with fantastic products. I highly recommend YARDMAX products.

Westlakes is the hardware store where you go to:…read more Get all of your grilling and smoked meat supplies. They have many flavors of wood...hickory, mesquite, pecan, apple, etc. They have a variety of grills and smokers and just about every accessory you can think of. 5 Stars Get the odd do-hickey. If you need the weird or odd thing, Westlakes is the place that will probably have it. They have been extremely helpful when I have had to manufacture some parts for old equipment. 5 Stars Westlakes gets 5 stars for being best in category IMO.

I absolutely love this Ace Hardware! I come here for all my garden needs and other house project…read moreitems. The customer service here is the best and even though it's part of a chain, it has that local feel because of the workers! I recently had an item that I didn't have the receipt anymore for and they were able to look it up and print out a new one so I could make the return, and they did so with such a happy demeanor. Definitely recommend this location. It's easy to navigate and find what you need!

I like how they help you when you ask a question right away when you ask them somethingread more

Had a small project. An employee took the time to show how the equipment was used and what…read moreaccessories were needed to get the project done. The employee was friendly and knowledgeable. He took the time to really show how to do it right. Also they have a sparkling clean public bathroom. I will return whenever I can.

Very well stocked. Really nice people. Staff were helpful and knowledgeable. Good prices.read more