I have been a regular customer of this Hardware chain store (since 1987) and I can sincerely say…read morethat the service that I have received over the years and continue to receive has been extraordinary. The Waterville store is always very clean with shiny floors and is always well stocked and properly lit . Rarely are they out of an item that I have an instant need for. Greeted by friendly faces who are always eager to assist and even though I am well known to them; I still am greeted and asked if I require assistance. Bought to much or the wrong item or simply changed your mind, NO PROBLEM, you get your choice either a replacement, money back or account credit...merely bring your receipt. This type of service and attention is rare is today's business climate; even from entities that claim they provide customer service. First you have to know what customer service is before it can be rendered and the store manager is responsible for that training and making certain that the corporate policy of customer service is adhered to. I believe Aubuchon is the epitome of how to render knowledgeable, authentic, genuine and personal customer service. Now, they don't have everything that the big box stores have but they have enough to take of almost anything you require and if they don't have it and I if you can wait they will get it from their Massachusetts warehouse. Hint: Get on their e-mail list and receive weekly incentives and promotions.

I stopped by the Waterville store to have my chain saw sharpe. I was told they no longer sharpen…read morechain saws.

Rankins is a Camden/Rockport gem packed floor to ceiling with tools, supplies, and bins of hardware…read morein every size imaginable. The folks behind the counter know their stock inside out and are quick to offer thoughtful, practical advice about fixing a faucet or rebuilding a deck. I've been coming here for a decade and I still lose track of time exploring this charming maze; it's about as far as you can get from the impersonal feel of a Home Depot.

!'ve been going to Rankins for years but I'm done with them. In the last two weeks the a-hole in…read morethe yard has been rude and insulting to me. Where they got this character I'll never know...(Skinny little bearded freak) The first time I brought him the slip for the items paid for up front, he barked at me and said 'Talk to me first in the yard, and I'll make the slip, the people up front don't know what they are doing'....This last time (yesterday) he accused me of almost running him over because he stepped out of his little building as I very slowly passed by. He walked out and said ' Hey! Better watch that driving, you nearly hit me!. What crap... There's a better lumber yard down the road and that's where I'll be going from now on.

I enjoy patronizing this hardware store--there is always something neat to look at and they have…read moreunusual items that you can't find without driving the 20 minutes to Rockland. They don't always have the cheapest price but I like shopping local and keeping money in our community. I find the employees there helpful and always willing to take the time to answer my questions.

I am not a big fan of a place that promises one price for sharpening a tool and then raises the…read moreprice upon pickup. As it was the owner (Tom) that promised the lower price at drop off, I expected that quote to be firm. I explained this to the 2 folks I dealt with at pickup and their response was, this is 'what the computer tells me the price is'. I'm new to the store, so it left me with a bad taste. I'm not sure I will return. If anyone else chooses them for work, I would highly recommend getting a written quote.

Very thankful to have this local business. More then once they have bailed by backside out of hot…read morewater. Kids flushed something that wasnt flushable, and they saved me a HUGE plumbers bill.

I am a hardware junkie and have been to many hardware stores in the USA and Europe in my lifetime,…read moreand Ames is one of my very favorites. Thanks especially to Steve in the Wiscasset store paint department, who is always willing to give great advice.

I like the hardware store but the lack of a cohesive line system to check out is stressful. I stand…read morethere and wait for a cashier to open and people just stroll on past in front of me. They don't do lines well at all.

Lots of parking, near the Hannafords. Great selections of tools and hardware to keep your home or…read morecamp going. They recently had a sale on LED lightbulbs--a 4 pack of 60W replacement bulbs went for just $2! Helpful, friendly staff who are direct and efficient and open up additional lanes for checkout when a long line forms. Bring your disposable batteries to recycle here too!

Wonderful friendly customer service. Prices were fine with me. I went somewhere else and paid much…read moremore for the same thing. They have everything I need! Love it!

Wow! I haven't been in here since it was Rogers Ace Hardware, Rocky's Ace Hardware is where it's…read moreat! This is the hardware store that every town used to have, until Home Depot and Walmart came in to town... I drove here to pickup some shelving accessories....wowzers, they stock nearly every type of fastener, grommet or accessory that you might need in your life. Wow! They have paint supplies, housewares, hardware, outdoor apparel, barbecue, gardening equipment and accessories, and they even are now carrying maple syrup start-up kits!!! The Staff is friendly and very informative. If you're looking for something for your house come to Rocky's Ace Hardware. I'm sure you won't be let down!

I watched an employee (older man with gray hair and beard) walk up to a customer in line and just…read moreabsolutely berate the poor guy for being in the "wrong line" and acted like the customer was stupid. The customer looked at me with disbelief and walked off. Then my turn was next. I had just purchased an item days earlier that was hundreds of dollars and didn't work right out of the box. I had my receipt with me. He would not exchange it or refund me. He said they had to ship my brand new item out for repair. I don't think I have ever seen such a rude and angry person allowed to deal with the public anywhere. I thought he was joking at first it was so bad.

I needed to fix a $75. Bird Feeder, the Sales Lady was so helpful, we finally…read more found the exact spring to fix it!! She never tried to sell me a new feeder, she kept looking for the right spring. And She found it! She saved my squirrel proof feeder! All I paid was .99cents! I have always had the best experiences in this store!! Forever a customer. Thank You!

Workers always willing to help. And al says got what I need for product, Feel right at home, had…read moreSimon today want up and serve me a double cheeseburger at the cook out!!!!! Love this place

I can't say enough good things about Aubuchon Hardware! Every time I walk in, I'm greeted with a…read morewarm smile and genuine willingness to help. The staff here really knows their stuff! I am working on some DIY home renovations, and the staff helped me find all the right tools, materials, and even helped me pick out my paint color! The staff are amazing and they have everything you could need! The store is always clean, well-organized, and stocked with quality products at fair prices. I especially appreciate how they take the time to explain options instead of just pointing me toward a shelf. It's clear they care about their customers and the community.

I am always treated with such respect by the very helpful staff! I want to thank Jacky and Mike for…read morehelping me with my bolts and screws for my roof rake. They were wonderful!!! I highly recommend this store for excellent customer service and know how! Thank you!!!!