Amazing place the service is great and the selection of tools is crazy and the prices are so affordable

Where do I start. No issues generally with the products. The issue is with the store , and the management and their awful customer service. I bought the wrong size hinges & I misplaced the receipt. They had to get manager approval for the exchange. Waited patiently up front for the manager to come up for 10 minutes . He obviously had more important things to do . After 5 more minutes I walked towards the back to locate the manager myself and located him in the back stockroom be very condescending towards his employees and he was NOT discreet about it. Getting his attention, I was met with attitude. SIMON ...was his name and he's not very good at his job . When explaining to him my situation and mistake and having no receipt and buy the wrong size hinges , I was spoken to and lectured as if I was an ignorant , clueless kindergartener. When I challenged SIMONS attitude, he then was the one acting like a child . In all I demanded my money back because I did not want to do business with an A-hole like SIMON . read more

Always find what I need at an affordable price. The employees are always very helpful when I comes to the tools that I'm looking for and help with my project needs. read more

I walked out with four items paying $50 plus. she double charged me for one item and didn't charge me for my leather tool pouch. I'll be back in tomorrow to correct the double charging and the ghost " not paid for item. honest mistake maybe. I'll post the photos somewhere here. I purchased a lock box book safe, a roll of T. rex black tape ( charged twice) some pliers and the tool pouch ( I was charged a different price read more

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Very convenient to have a HF locally makes life easier to just go about your day get what's needed

Was not greeted upon entry, I do believe that matters. One employee with blue hair dye was chatting it up loudly with two other women employees so that is probably why no one greeted anyone else that entered the store after us. There was no employee walking through the aisles asking if customers needed help finding something. Although, Derek was extremely pleasant when he rang us up at the register. There was also another man hard at work stocking things I believe he had black glasses, didn't get his name. Also, thanks Rachel for grabbing some things in the back for us. I will not be going back to this location. read more

I Go To The One In Victorville, Even Though It's In The Ghetto They Treat You Better , Very Helpful And Considering, They Say Hi To You , Ask If Your Looking For Something In Particular, And They Tell You Where To Look , But Hesperia Is Going Down Hill On Customer Service, There New Manager I Here Is Very Rude read more

11/22 I ordered a  Yukon 2 door 1 drawer tool box being told it would be delivered the next week to the store(hesperia store), I called no answer  had to go to the store twice to get 2 separate answers(one was I don't know the other was the asst manager telling me Im lucky if it shows up by 12/15). on Monday 12/4, I sent an email via the website to see what was going on, and then I called the 800 number. I was told I could pick it up from the store in 24 hours. Today the 24 hours has passed no info no contact I called the 800 number 3 times for them to say oh well send off to the manager (still no call), Finally I call into the Hesperia the assistant manager Christina said she didnt know about orders or how to  process them or how to contact the district manager, in fact, all I got were OKs and whatever it even took her 20 minutes to look up my phone number. All this  because she fully admitted she didn't know what she was doing  and everyone was out sick and it was not her problem. Finally, I got my toolbox later today. Everyone was nervous about looking it up or moving it because they needed a forklift to move. The funny part is I helped the lady move it into my truck without the forklift. I'll be at the Christmas party for Harbor Freight later since I work there now based on all this read more

Why does this store have a bunch of Karens working there? I asked for help with some simple soldering supplies today and an older woman with lots of dyed hair literally just started saying no to everything I asked.. uhhh???? Listen up "Karen's" You don't have a job without the customers. Two thumbs down anywhere else is better than here. read more

Honestly just go to the one in Victorville. I have encountered numerous issues at this Hesperia location and so many others have too. Horrible customer service. read more

Went in on Friday for Motorcycle Lift $499.00. They were out of stock. Cashier said to check back on Sunday (still out of stock), check Monday afternoon. Called Monday evening female says they got one in on delivery. I asked her to put my name on. She said not to worry it'll still be here on Tuesday. Well, I go in Tuesday and it was sold, (Barstow has one). I told her that I'm not driving to Barstow. I called another store and they said the price is $549.00. Now I have no lift and if I want it I have to pay the higher price. I'll deal elsewhere, this is horse shit. Lousy customer service. read more

Watch out for restocking fee scam. Brought back an item without them telling me restocking fee. They said it's on the receipt. This is told after they process return minus $20. I could have just kept the item. Without losing my money. By the way the item is unopened. All you get is an insincere apology. Buyer beware. read more

Good store when the staff isn't overwhelmed. The "manager" whom is a male is rarely seen and doesn't appear to enjoy his occupation at the slightest, normally doesn't bother me since he is hiding in the back modtly. But the 2 occasions I was referred to him for a questlon I had regarding s potential discount on the last product in stock which was visibly damaged, the manager rudely told me to drive to Victorville location and purchase one there then. I nicely reminded him that the fuel and to e necessitated to do that wouldn't warrant the trip worthwhile. He shook his head rudely and walked back to his hideout cave (secluded storage area in rear of store) I think he may just lack knowledge of store merchandise, basic business practices, public service, social skills and common courtesy. The other staff is generally very friendly, with the exception of when they are having a bad day which is understandable with some if the unreasonable folks who habitually "shop" at this location. They'd get 5 stars iff the 1 male manager didn't have so much to prove and so little to offer. P.s. be careful with the cheap grinders, the 4 screws rattle loose and can result in catastrophic injury. I attempted to make the employee sware( as I had 3 in a row do this after having a few others that didn't after several months of use) in hopes that they could relay it to the mfg that the screws are coming loose and falling out within an hour of use and that the screws hold the disc that spins 7-10000 rpm and is made to slice through steel, but sadly, my concern was not acknowledged. I spend 1300 per month on average at this location and average 8 visits monthly, so their customer service and ability to interact in a reasonable fashion is important to me. I'd like to see the employees less stressed and in a more positive mood. And 3 checkouts available instead of 1 1/2. I could make this place run like a click if given the opportunity. I've analyzed their means of running this location and could really tell you which employees are mvp and which ones aren't worthy of being there. read more

I walked in to the Hesperia store buy a drywall sander and didn't see one on the shelf. I asked one of the employees if there were any more, and I without looking up from a mobile device she was holding, she told me that the last one had been stolen, so they were sold out. So I went to the next nearest harbor freight and found the sander, and mentioned to the cashier there that I was relieved to find one. The cashier checked the other stores inventory out of her own curiosity and she found that they showed 6 in this (Hesperia) store. I called the Hesperia store back and checked with them, and they found them after about 10 minutes. The store wasn't busy when I walked in. No one was dealing with anything complicated from the looks of it. I've been in this store a handful of times, but there are a couple of employees who have either followed me around the store while I shop, or refuse to assist me or acknowledge me, like today. I am pretty confident that I'm being treated this way because of my skin color, especially because the next customer who walked in with what looked like a return or exchange was greeted a lot more cordially than I was in my very short exchange with the Hesperia employee. I am never going back to that specific store again. Harbor Freight has been a go to for me, and it is an absolute shame that I have to go to another store now, not because there is anything better about any other store, but because the one that is most convenient for me has just enough employees who cannot treat people with respect purely because we look different. read more

Thanks Manuel for your excellent customer assistance with the garage door opener battery purchase and replacement. You being a veteran makes it all worth while to continue our business with Harbor Freight. read more

Came in to this store looking for something that I could not find. My husband comes here quite often with me. The staff is always very friendly, too. We used their toilettes and to my surprise they were super clean! They don't carry expensive brands but their tools are very good quality. If you want to save some money, I recommend this place! read more

Could not get help when asked for it, Don't know anything about product and there Customer service Sucks !!

Very disappointed with the attitude.. Both manager and employee!!! On 8/11/16 Bought a $11 hitch pin, came back later in the day to retro a 20% coupon... I tried to return it today 8/15, didn't need it after all, but was refused a refund because I brought ORIGINAL receipt, and not the one that shows 20% off. I told cashier I was buying something else more expensive and I'd take store credit, he refused, he just said its against policy, if I didn't bring the receipt showing 20% off, he could not help me... Which didn't make sense to me. When manager (Maggie) came up, cashier had already told her the story, I told her the same thing, I was not looking for cash back, I was going to spend more $$.. After making a damn ugly face about it, she turned to the cashier & told him to give me a store-credit card & simply walked away! No thank you.. No eye contact... Just plain rude!!! I guess I pissed her off bad! Cashier too, he snapped an attitude after his boss left! He was struggling with processing the credit... When he finally got it done, he put the card and receipt on the counter for me to grab, then he just turned away to talk to another cashier. Identical to her boss! No eye contact... No "thank you"... Just ignored me. Employees learn from their bosses, I guess it's true: Monkey see, Monkey do! The hitch pin was still sealed, both keys still attached with intact zip-ties, ready to be re-shelved!!! I could understand an attitude if I had brought it weeks after and in bad shape with no original package!! Why are they acting like they're doing YOU a favor by existing?? Not good for business! I don't know WTH their problem was with issuing a credit and make more $$ off of me... And that stinky attitude and poor customer service!!!?? Pity too, I had just started shopping all my stuff here two weeks ago... I didn't know about this place, Lowes was my go-to store. Got my $30 set of wrenches and GTF out of there. I'm done with this place. read more

Leah was on her cell phone from the second I walked in to even being taken care of. I saw her engage with a customer before me and was STILL hooked to the cell phone. Being the first person I see when I walk in and the person to help me and not make eye contact nor act professional really makes me wonder how the business is ran. Juan was great though! Super helpful and even offered to help bring my items to the car. Great prices just need a staff who's more committed and professional like Juan. read more

Second time here today! They have a killer 3 day sale and I'm getting things cheap! Gets a little crowded so come early or come late. Picked an800 lb 2 in 1 dolly for $48! The ladies are a little moody but it probably has to do being packed all day! If you're in the area check them out. They're non electric tools have the same warranty as craftsman. If it breaks bring it back. Chances are you might need it though. Lol read more

Harbor Freight Tools - I'll door tool sale. - Hardware Stores Near Me - Hesperia, California

I would like to share my first experience with HF on Hesperia rd. The store hrs indicate that they close at 8pm. I pulled up at 7:53pm as I did a lady came and locked the door and closed the gate inside. I had just left auto zone to rush to HF. When I saw how they locked the doors early there were 3 employees just standing in the front talking to eachother, 2 male, 1 female. I knocked on door several times and they completely ignored me. I will never go to this store again and I will make sure that I let everyone that I know about my first experience that shops there. Treat people how you want to be treated. What I needed from there was important. I understand that they probably wanted to go home, I to work in customer service but the company I work for would not dare allow staff to lock the doors before closing time. I will be giving negative feedback on every review site that I can find because I was ignored so now I will be heard. I will also be contacting their Corporate. read more

lookalike. maybe they changed the hours online. but im the door at the store is sais 8pm??? um here now after driving from the boonies. 20 miles 1 way just to see this then come back to closed. read more

good deals , not all the merchandise is good to buy at harbor freight, but a lot of the merchandise is useful i like buying from there i bought a 6" grinder and a belt sander mini , ( good size), and thay both do the job i need it to do. i'm happy with that purchase and only spent 120$...can't go wrong there. read more

Bought a few hundred dollars worth of products last night. One item was not in stock, even though I had a coupon. So I asked the cashier for a rain check. "We don't do rain checks," he said. Funny, but I've had them before. Hey, I have an idea for the manager of the store. How about training your employees in customer service? Of all the Harbor Freight stores I've been in, this one has absolutely the worst service. Typical for the high desert I suppose. The store in Barstow is much better, larger and with people trained in helping. Worth the extra drive. read more

9/25/2019. Bitch with the gray Camry there was unhelpful and rude during our experience. Instead of asking if we need help find something she yelled at us that the store was closing in 1 minute. Then when it was closing time she grab her purse and left not giving a shit. read more

I went to the store to find a tool to use on a cutting project. I was helped by a very nice staff member named Jackie. The store was crazy busy and the staff was swamped. Jackie took the time to take me to the tool that was best suited for my job. The lady knows her stuff and was a wealth of information and able to answer the 20 something questions I had. The tools are not all top of the line but that is why the prices are so good. Not everyone can afford to buy at the large home improvement stores. And having staff who knows what they are talking about is worth its weight in gold. read more

Great deals, Great customer service! Thank you Dylan and Alberto for taking care of us! Had a miscommunication about a large purchase made at riverside store and they fixed it at Hesperia for us thanks again for friendly service ! read more

Love this store, The friendliest and most helpful sales associates. Not the biggest store I've been in but when I asked if they had something possibly in stock in the back, I found out they did not but a manager offered to pick it up from another store and have it at the store in Barstow in two business days. That's exceptional customer service read more

Went in looking for a ladder rack for my truck. After 5 minutes of looking for some help finally found a manager to help me.Let her know what I was looking for and she disappeared for about 10 minutes. When she finally returned she let me know she couldn't find what I was needing and didn't have time to look right now. The whole time she was dealing with me she had a bad attude and acting like I was not important to her and just in her way. Don't think I will be returning anytime soon. read more

Worst store ever the lines are 12 plus deep always . Even on sale days they schedule two people to work registers what a crappy management. This store needs new Management, don't shop here Unless you have all day read more

Good store with a lot to choose from. The store always stinks really badly of rubber. I feel sorry for those people who have to work in that everyday. The service is marginal, they will help you but you always have to ask and then 9 out of 10 times it kind of feels like they are irritated that you asked. read more

The idea of Harbor Freight is awesome, but in reality its a bunch of cheap stuff with "less than desirable" people clogging the aisles. If you need a specific item for cheap, this is your place. read more

This place needs new management or re-training. I went in to return a harbor freight merchandise that only harbor freight sells, and was denied because I didn't have my receipt on me. I've purchased thousands of dollars every year there and had to return items b4 without a receipt, or any issues.. now all of a sudden its an issue? This place needs to be consistent, if no receipt gets a no return (even though it's a harbor freight only merchandise and shouldn't matter) then keep it that way and not go back and forth about it.. this incident took place at around 7pm and denied by Management, i believe her name was Jackie. I will be taking my business elsewhere. read more

Not so big compared to other Harbor Freight Tools location I been too. A few times I was here and noticed the same thing, it's always clean and organize. Staff are cool and willing to help you. Good place to find inexpensive decent tools and anything you can find that you would like to have in your garage. Store layout is easy to navigate. Coupons and weekly specials are available. read more

Always crazy and a little bit of a dive. Have been to way nicer locations down the hill

I wouldn't give a star! I purchased a ladder rack inside the store Friday. Saturday I returned the rack because it was missing brackets out of the box. As I was returning rack, I'm told I can't get my money back because I purchased as a debit. Only a gift card!!! But I'm watching other customers return items in front me! I had to stand there and get into a chest match with the manager because I only wanted my money back and not a gift card! I had to stand there for 2 hours waiting for $96.56 back!!!! I will never never never shop at this location again! I had to drive down to Fontana to get my ladder rack with all the parts! Then the same day I drove to another location, I called back to Hesperia just to see if I was being lied to about not having another one in stock. As expected I was lied to, and told they have plenty in stock! I never recommend anyone to shop at this location read more

Man, long lines at the checkout. Not enough help. This place is the dumps. Things not stocked. Man, I will avoid comming here. I will have to go down the hill when I get the chance. read more

I've been a long time customer. 23 years or so. I recommend HF to everyone in need of inexpensive tools & have spent thousands here. However... Since dealing with the HD HF for 6 years, I've come to realize that SOME of these employees give zero fucks. Don't get me wrong, the older folks know how to do their job. The young ones don't. Turning a customer away near closing is not only bad for business, it can cause that lost customer to lose his / her job. Note to cashiers: Maybe instead of discussing the party you're about to attend, you assist the customers. read more

Skip this place and go down the hill or make the extra trip to Barstow. The Barstow Harbor Freight is much bigger and less crowded. They also have far better customer service. My husband and I usually go to the one in Barstow but we went to Hesperia because of lack of time. The people were rude, especially the man I assume was the manager. We were charged regular price when the item was on sale and the manager waiting on us snapped at us when we mentioned the discount. I told him I would double check the price and he followed me over and I showed him the discount which was clearly marked. He stormed back over to the register without saying a word to either my husband or I, he rang us up with the discount and then dismissed us without a word. It's one thing to be stressed because one is busy, but no need to be rude as well. We will never come to this place again!! read more

DON'T buy harbor freight tools. They are 90% junk! Trash! Garbage! I have one of their drill sets on which the battery wouldn't stay charged unless left on the charger and when left on, the battery burned out the charger. I thought "just a bad ~ONE~" so I bought another thinking I'd swap the batteries/new charger between them. Same thing happened. Bought a battery-powered saber saw. It would run for about 3 minutes on a charge (if the battery didn't fall off from the shaking). It did the same thing, burned out the charger. Bought a 6-wheeled creeper. The molded rubber tires peeled off and a corner broke off within a year. I got to use it about 10-12 times before it failed. I bought a color-coded socket set. The "color" was sprayed on and was worn off within a year. Bought a chain-type tubing cutter. The cutting edges broke off the little cutting wheels while cutting exhuast pipe the first time I used it. I have an engine hoist on which the jack failed before I ever used it. Bought a 12V electric impact wrench. Used it three time before it started failing. I finally dropped it and the plastic body broke. It seems that an "impact" wrench is made out of low-impact plastic; something like ' bakelite' from the 1930's. I had an "impact" socket set in which one socket failed while working it with a hand ratchet. I have American-made drills I've dropped dozens of times that haven't broken. I have craftsman tools older than I am. Chinese/harbor freight tools are crap. The only thing I have bought that was worth a poo is gloves, and a "chicago electric" angle grinder read more