We ordered and paid for a refrigerator that was to be delivered yesterday. It wasn't delivered! Our…read moreorder delivery date was change. we have to wait ten more days after the appliance associate guaranteed delivery yesterday. July 1st. This is absolutely the worst service! Guess we're going to Best Buy!

My husband ordered parts online and sent me down to get them. We live 80 miles away, so off I…read morewent. When I got there I had no phone with me and needed his phone to open a locker that his order was in. Well I was able to find two folks that worked very hard to get this locker open in order for me to get my husbands parts. Their names were Toni and Iris. Thank goodness they were willing to help me with this issue. I guess Lowes thinks everyone is attached to their phones at the hip. Not true! Thanks for helping me and not making my life difficult with technology.

Shout out to the staff for their customer service. They were friendly, helpful and made sure we…read morewere taken care of from start to finish. Shop local!!!! During non COVID the popcorn is a draw but today was a fast friendly experience with great prices!!

I went to Cooks looking for a welding torch and a great worker helped me get one. I was a good…read moreexperience. I asked for the workers name and he said Paul. He was so nice so I came back and bought 50 4x4 wood planks. Overall very good place and would come again.

Customer service was spectacular. At the time they were renovating but they took the time to assist…read morewith finding what I needed. And had to place a custom order, the items arrived on time. 100% satisfied over other locally owned hardware store.

From the owner: At Hacienda Home Centers we try to excel in top notch customer service. Our goal is to provide you…read morewith any kind of assistance you need from the moment you walk in the door. We offer a number of specialties at our store such as key duplications, rug doctor shampoo rental, paint color matching, half price cull lumber, echo chainsaws with technician on site, and so much more. What every your home improvement needs we're here to accomadate you in any way that we can.

My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

I want to give "Harold" a huge shoutout and thanks for retrieving a screw nut that was stuck in a…read moremetal handle that had no access points to open up. He went above and beyond the call of duty to capture the nut with a magnet which he was then able to reattach the screw to the handle. Many thanks and appreciation for your time and outstanding customer service!

No, they don't have everything under the sun. That's what Amazon or Lowes is for. But they have a…read moregreat selection of all the routine stuff and the staff is friendly and helpful. Can't even tell you how much money I've spent over there keeping up my tired old LA quad. Spending some more tomorrow, matter of fact. Good as it gets for a small town in NM.

I agree they have no customer service. New manager was very rude and not helpful. No one seems to…read morecare. They just sit there and don't ask if you need help finding something.

Perhaps the best customer service and hardware inventory in Santa Fe. Yes, their prices are higher…read morethan Home Depot or Lowes but their friendly, knowledgeable staff will get you the parts or tools you need without running all over town. Excellent stock of hardware and home maintenance supplies.

My shopping experience at 1610 Hardware Store was excellent…read more The staff greeted me with a smile and were very helpful in pointing me in the right direction to make a selection. Alex - Salesfloor Employee is very polite, kind, attentive to detail and assisted me in selecting an electric weed wacker and explaining the features to me. Alex even carried my selection to the cashier. He 'wears a smile' and treated me with courtesy and kindness. Barbara - Cashier was also very professional and kind. She made sure everything was accurate and also 'wears a smile.' Thank you for your hard work Alex & Barbara. Both of you made my shopping experience wonderful. Karen-1610 Hardware Store located at 3003 St. Francis-Santa Fe, NM

I've never been to a hardware store where people are so helpful, and multiple people at that. They…read moregot creative with us. Helped us find what we needed. Had everything we needed and more. Very competitive in pricing versus others in town. Completely recommend for anything you need regarding outside projects, inside projects or general miscellaneous things.

Customer service: friendly and helpful. I always find the folks cheerfully ready to help. They…read morewill usually walk you to the item, not just tell you what aisle. Several folks in Gardening excel in knowledge of how to effectively grow various plants and trees around here, which can be tricky. Selection: big selection of garden stuff. Soils (including organic brands), flowers, herbs, bulbs, trees, pots, organic fertilizers, soil amendments, row cover sheeting, tools... Has a decent selection of items in other departments; It's not the size of a huge box store, so it can't carry their extensive variety, but I generally find what I need. Many different bird seed blends, which are reasonably priced when you have a coupon or it's on sale. Prices: generally high at all the Ace stores without a sale or coupon. We have two other hardware stores in Taos, and a feed store, where we can compare prices if they have what we need; but that takes extra time and energy. It would be so much better if Ace would charge more realistic prices. Driving to Espanola or Santa Fe costs in gas, time, and fatigue for our many older folks, especially if they have health problems. They in particular shouldn't have to try to handle these high prices. Service is friendly and helpful. Selection is good for a small store. Prices are high.

I have always received excellent service at any of the Taos Ace Hardware stores. If I can't find…read morewhat I need, every clerk I have talked to went out of their way to help me.

Stephanie in the paint department is AWESOME! Thank you so much for helping me get my big paint…read moreproject paint mixed on Christmas Eve.. All the staff are extremely friendly, helpful, knowledgeable and just all-around excellent.