In a word, Harbor Collective Dispensing sucks. Read on if you want the story behind my comments.
Writing reviews with some amount of compassion, empathy and fairness is tough. Usually we (the few of us who are actually human AND not employed by the subject) are typically motivated by anger... over a misrepresentation, poor communication, employee ineptitude and/or just a plain old bad 'tude when we go to buy stuff from them.
And then we jump on yelp and other social media outlets to vent our anger, no breathing, no reflecting and often without really thinking, we just spew.
Being completely transparent here, I am a disabled senior (age 64.43) squeaking by on social security income, suffering from MS and a dozen other related maladies (cue violins). Not complaining... life is... but I got issues, two of which are 1) I need decent pot to relieve some of my constant, chronic pain, and 2) I need it delivered to me as ordered (from inventory posted on this very site), as labeled and as priced, including any applicable discounts, taxes, surcharges and late fees. I've also learned to be both patient and understanding when something happens to interrupt this flow of commerce.
Enough about me... apologies, I'm only interested in reporting what happened within context and warning others.
I have ordered four times from Harbor Collective, all for delivery and usually a mix of bud, wax and vape oil, depending on my budget. Every time I ordered... EVERYTIME I ORDERED... something was wrong and three times there were multiple issues. At first I was told I qualified for a senior discount and a disabled discount, but I couldn't take both. Fair enough. Give me the senior discount. Driver arrives, I'm charged full hit (pushing the planed purchase well beyond my budget). Adjust purchase, move on. Then the order was wrong.
Okay, I can forgive someone for making a mistake. Second chance: no better results. The third delivery, same results, after I was promised a call from a manager after the second screw up (notes had been made on my account where I was assured the same mistakes wouldn't happen again and when I re-ordered all the discounts THEY offered me would apply and they would 'spiff' me).
Hahahahahahahaha! Allow me a good laugh at myself for even believing my fourth delivery would go any differently. After carefully going over my order with the phone rep including all the stupid details of my first three delivery issues and assurances I qualified for the senior discount and assurances that the brand and type of my choice was indeed an indica strain. Driver arrived, the price quoted did not match the price I was quoted and the strain was not an indica strain. WTF!?! I made sure I was speaking in clear, concise American English, that my math was not wrong. Seems I have to be 65 to qualify for a senior discount according to company policy. I can accept that, I am also disabled, what do they need from me to qualify for that discount?
Manager via driver: "That works, send me a pic of the state issued placard." We walk two blocks to my car (I never realized there were so many disabled people needing parking spaces), he takes a pic, sends it to his manager. Manager: Okay, we'll apply the discount on your next order. Driver: I share your pain brother. I'll make sure a manager calls you the minute I get back.
Hahahahahahahaha! No call, no considerations, no apologies. No worries, NO MORE BUSINESS FOR HARBOR COLLECTIVE from me. Be warned in advance that either through complacency (shame on them), entitlement (shame on them), laziness, ineptitude, poor training/no training, they plain don't care (all shame on them); you can count on one thing... they'll screw it up. read more