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    Harbin Heating & Air

    4.0 (4 reviews)
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    5 years ago

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    We Care Plumbing, Septic, Heating & Air Conditioning

    We Care Plumbing, Septic, Heating & Air Conditioning

    (59 reviews)

    This local company has been bought out by corporate and it shows. We were not sent a plumber. We…read morewere sent an estimator. He didn't wanna touch any of the plumbing because then we might accuse him of breaking it. So he wouldn't replace the flapper in the toilet. He wanted $450 to rebuild the inside of a toilet that we could buy at Lowe's installed for less than $200. He wanted $350 to tighten a faucet to the countertop. But he wasn't going to fix anything until we called and we got parts and we tracked down where to get things from. Like what the hell did we call you for. Then he wanted to charge us 80 bucks just for showing up to tell us he wouldn't do any work. They did back down on that.

    In 2018 I hired We Care Heating & Air to replace my ductwork. The original ductwork in my home was…read moreall metal and working properly, except for a prior addition that wasn't heating/cooling correctly because it had been tied into a small line instead of the trunk. Rather than correcting that one issue, the company convinced me to replace my entire duct system. During the installation, their crew moved a water line but failed to glue it properly. Two days after completion, the joint came apart and flooded my crawl space. They returned, pumped the water out, and promised to install a dehumidifier, but never did. Instead, they left a poorly installed vapor barrier that was ineffective. Since then, every supply line they installed has leaked air into the crawl space. This leakage has created moisture, condensate, and mold growth that were never issues before their work. Because I underwent multiple spinal surgeries after the installation, I was unable to inspect the crawl space myself and relied on the company's assurances that I would "never have condensate in the crawl space again." Today, photographic evidence shows the opposite. When I later called to ask why the ducts were leaking, the technician told me the problem was "above his pay grade." Instead of addressing their mistakes, the company attempted to sell me an encapsulation. This job cost me thousands of dollars and was sold as a fully engineered duct system. Instead, I was left with unnecessary replacement, property damage, mold, and poor workmanship.

    Harbin Heating & Air - hvac - Updated May 2026

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