We have used this company for our air conditioning for a number of years and are very impressed…read morewith their work and their prompt responses when needed. Everyone is very friendly, know what they are doing, and deserve the highest rating.

I highly recommend Islandwide for your Hvac need. We…read moreinstalled two new split systems for our home. Brandon and the crew of four even installed our units during a raining day and complete the install in one day. I am more than satisfied with their service and professionalism.

I would highly recommend Kauai Air Conditioning & Plumbing. I requested a service call to swap out…read moreone of my toilets by sending an email over the weekend. I received a phone call to schedule the installation first thing Monday morning. Deepak and Mike showed up promptly as scheduled and handled the job quickly, leaving the bathroom spotless.

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

My house is 44 years old. I had a stopped up drain in my kitchen…read more I called Steve's Plumbing and Kai came and took care of my drain. He worked really hard to unstop my drain with a large snake cleaner. He said 44 years of build up and rerouted my kitchen drain. I have my sink Drain rerouted. Kai was very professional and knowledgeable!

Avoid- gave us a 5 hour window- in the 4th hour - only after contacting them- they cancelled…read more their excuse was " we just realized we don't work on your type of equipment" - but if you want to upgrade we can help- NOT zero rating if I could

I'm a woman of a certain age and can't handle the heat! We looked all around Kauai for Split AC…read moreQuotes, and Cool It Kauai was the only company that showed up on time for the estimate and is completely Kauai based. Van gave me a quote- seemed a bit pricey but he guaranteed great quality work, and besides, I could never get another quote for comparison! It did take a while to get the install scheduled, as the company is really busy, and there were some times it was difficult to communicate, but they had staffing issues in the office. End result- good install, great systems, polite and professional workmen. Would use them again, and we LOVE our new AC. Don't know how we ever lived without it!

This is a delayed review for service performed on September 12. Van happened to be assisting with…read morethe telephones when I left my trouble call message on the 11th, and CJ --Cool It's technician-- was on our side of the island the next day. CJ stopped in to do a diagnostic. I was very pleasantly surprised that he got the AC operating again that Friday afternoon (dye was added to the system so follow-up will be required). I planned to wait and submit a review after the follow-up, however, the follow-up has not been necessary YET (it's coming...). Thank you, Van and CJ.

I'm building a new home . Starting in March. Have called three times, left info at Home Depot, and…read moreemailed the company. No one will call me. No one here is interested in quoting this new home central air. There are rough in concerns. So I wanted to get a Daikon quote. I guess now I cannot through Island Air. That's what I just was told by receptionist. Weirdest experience I've had in years. I don't get it. How do you stay in business not wanting new home construction biz.

worst service EVER. Waited three months last year to get split air repaired which was bought and…read moreinstalled by them. (Still under warranty) Now another airconditioner which is still under warranty is down and after over two weeks they still can't tell me when the part will be shipped from the mainland. spent well over 100,000.00 on three units and can't get any answers. Went with them because they are a "Christian" company....so disappointed and frustrated.

I have been using Kalani the owner of Aloha air conditioning on a few jobs and he has always been…read moreamazing! He shows up when he says he's going to, he works quickly and does an excellent job every time. I've used him to install new systems and to service old systems and to do deep cleaning on systems and just for consultations, and he is extremely knowledgeable, friendly, fast and affordable! I can't recommend aloha AC Enough! For fast, friendly efficient affordable, and excellent service you definitely want to use aloha AC!

Amazing service! They are always there when we need them and responds quickly. Very reasonable…read moreprices

They canceled on us THREE TIMES. We were without our refrigerator for over a month. If you…read moreschedule a repair, they give you 8am -5pm time window, so we had to clear our schedules only to be canceled on the day of. Finally canceled our service request because we had no faith that they would show up. The support is frustrating. If you can reach a real person (most is AI), they can't do more than reschedule.

After scheduling a repair with original technician for 7/16, AI changed repair date to 7/15 saying…read morethe part would not arrive in time? No technician 7/15, no technician 7/16. Now I received an email without explanation partial refunding my service charge but still charging diagnostic fee of $129 + 5.81 tax. and asking if I want to return the part! Called their service center and was told to call back tomorrow morning because repair scheduling was closed and customer service person could not help! In reading other reviews this seems to be a pattern! Tried to call local Sears Service, Lihue and they are not answering calls! STAY AWAY FROM SEARS APPPLIANCE REPAIR until they get their AI act together! Will follow up after trying again tomorrow to reschedule!

I seriously received the best service!!…read more Our water line from the floor to the toilet tank was bollaxed up by my "handyman" father 19 years ago. I needed to add a device to the toilet. Dad had "fixed" the connection and it was frozen in place to the point I wasn't strong enough to get the nut off. I had a water leak at the floor level I couldn't stop. I had to turn the water off at the curb. It was late Friday and I was at my wits end! I sent my request to him and he got back to me within 10-15 minutes! Wow, on the mainland I was used to waiting DAYS! He asked if I could take a picture of the problem so he could pick up the right replacement parts. Within 30 minutes I had an appointment for Saturday morning! My hometown has a description for that kind of thing, "Boy Howdy!" Ken met me early the next day, a Saturday mind you, and before noon he had replaced the water line, the parts inside the toilet, and even connected my device for me! I highly recommend Dakine Handyman for any repairs you need!! Boy Howdy!!!!

There was a really great person who came to give me a quote. I followed up, they are in a lot of…read moreprojects, said they would get back to me. It's about 2 months later. I have no idea if they are good at what they do.

I'm very happy with the service I've received from Tradewinds A/C. My husband and I moved to the…read moreisland a year ago so we didn't have established relationships with service providers on the island. This is also the first time we've owned a home with spilt A/C units--only have experience with central air. Having said all that, self education and trust was the obstacle in this arena. I put a post on FB asking for an A/C specialist to maintain and clean our units. Tradewinds was one that was referred. I decided to try them because they had no issue servicing the West side, communicated in a professional manner, and was a straight shooter. Tradewinds showed up on time, was very detailed about the service provided, respectful of our property, very clean, and super willing to educate me on our A/C units. I asked Tradewinds to reach out to me in 6-months to schedule another cleaning and maintainance--overkill I know, but I do not want to take a chance on my A/C going out during a KekaHOT Summer! Guess what? Rob from Tradewinds reached out to me when I asked and when they said they would. Thank goodness they did, because one of my older units decided to cross over into A/C Heaven. Rob inspected the unit and gave me a couple of options--repair which would be half the cost of a new unit, or install a new unit with a 12-year warranty. Tradewinds A/C provided with a fair and realistic quote. Installation was so easy and stress free. I'm so very happy with my "ice-cold" new unit thanks to Tradewinds A/C. They really care about their neighbors, community, and providing great service. Tradewinds A/C is my forever goto for all things A/C.

From the owner: we specialize in A/C and HVAC installation and maintenance as well as repairs.read more