UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

I would highly recommend Kauai Air Conditioning & Plumbing. I requested a service call to swap out…read moreone of my toilets by sending an email over the weekend. I received a phone call to schedule the installation first thing Monday morning. Deepak and Mike showed up promptly as scheduled and handled the job quickly, leaving the bathroom spotless.

I am SO HAPPY with Trey's performance today!! He showed up early, did a full diagnostic of my…read moreproblem with my toilet, gave me some options, and let me decide what I wanted to do. I decided on replacing the toilet because mine was the original one from when the condo was built, several things were deteriorating. Within a half hour, he had the new single piece toilet, and began dismantling the old one. It's a beauty and will save water, and has the soft close lid as well. I couldn't be happier!! Trey is kind, respectful, and super diligent about getting the job done!!! I will definitely use Steve's Plumbing again, and will request Trey for services because I now know his work ethics!! SOOOO HAPPY!!

Avoid- gave us a 5 hour window- in the 4th hour - only after contacting them- they cancelled…read more their excuse was " we just realized we don't work on your type of equipment" - but if you want to upgrade we can help- NOT zero rating if I could

I'm a woman of a certain age and can't handle the heat! We looked all around Kauai for Split AC…read moreQuotes, and Cool It Kauai was the only company that showed up on time for the estimate and is completely Kauai based. Van gave me a quote- seemed a bit pricey but he guaranteed great quality work, and besides, I could never get another quote for comparison! It did take a while to get the install scheduled, as the company is really busy, and there were some times it was difficult to communicate, but they had staffing issues in the office. End result- good install, great systems, polite and professional workmen. Would use them again, and we LOVE our new AC. Don't know how we ever lived without it!

This is a delayed review for service performed on September 12. Van happened to be assisting with…read morethe telephones when I left my trouble call message on the 11th, and CJ --Cool It's technician-- was on our side of the island the next day. CJ stopped in to do a diagnostic. I was very pleasantly surprised that he got the AC operating again that Friday afternoon (dye was added to the system so follow-up will be required). I planned to wait and submit a review after the follow-up, however, the follow-up has not been necessary YET (it's coming...). Thank you, Van and CJ.

We couldn't have asked for a better experience with Ely from Island Comfort Air Conditioning in…read moreLihue. Not only did Ely expertly diagnose our system, but he also thought creatively about mechanical solutions that helped us cool our home more quickly and efficiently. His knowledge was truly impressive, and he offered several insightful ideas to further improve the performance and longevity of our air conditioning system. It was clear that he genuinely cared about finding the best solution rather than simply completing a service call. Beyond his technical expertise, Ely is simply an outstanding person. His kindness, authenticity, and originality shine through in every interaction. He made us feel comfortable, answered all of our questions with patience, and treated our home with great respect. As an unexpected bonus, he even sat down at our piano and played a beautiful song! That small moment perfectly reflected the kind of person he is--talented, genuine, and full of heart. Ely was an absolute joy and a blessing to have in our home. Island Comfort is fortunate to have someone of his caliber on their team. We highly recommend Ely to anyone looking for an exceptional air conditioning professional.

I can't recommend this company enough! I first met Ana sometime in February, and she was fantastic…read more She spent a great deal of time walking us through all our air conditioning options for our vacation rental, Hale Ohana, in Poipu. She patiently answered every question and helped us feel confident that we were choosing the best system for our needs. On April 2nd, David and Shawn came out for the first installation, and we've already received wonderful feedback from our guests. Then on June 4th, they returned to complete the full-house install. The difference is night and day -- our guests now comment on how comfortable and cool the house stays. The entire team has been incredibly professional from start to finish. They showed up on time every visit and were always kind and thorough, taking extra time to explain everything to me. If you need air conditioning work done, especially for a vacation rental, look no further. Highly recommend!

I have been using Kalani the owner of Aloha air conditioning on a few jobs and he has always been…read moreamazing! He shows up when he says he's going to, he works quickly and does an excellent job every time. I've used him to install new systems and to service old systems and to do deep cleaning on systems and just for consultations, and he is extremely knowledgeable, friendly, fast and affordable! I can't recommend aloha AC Enough! For fast, friendly efficient affordable, and excellent service you definitely want to use aloha AC!

Amazing service! They are always there when we need them and responds quickly. Very reasonable…read moreprices

They canceled on us THREE TIMES. We were without our refrigerator for over a month. If you…read moreschedule a repair, they give you 8am -5pm time window, so we had to clear our schedules only to be canceled on the day of. Finally canceled our service request because we had no faith that they would show up. The support is frustrating. If you can reach a real person (most is AI), they can't do more than reschedule.

After scheduling a repair with original technician for 7/16, AI changed repair date to 7/15 saying…read morethe part would not arrive in time? No technician 7/15, no technician 7/16. Now I received an email without explanation partial refunding my service charge but still charging diagnostic fee of $129 + 5.81 tax. and asking if I want to return the part! Called their service center and was told to call back tomorrow morning because repair scheduling was closed and customer service person could not help! In reading other reviews this seems to be a pattern! Tried to call local Sears Service, Lihue and they are not answering calls! STAY AWAY FROM SEARS APPPLIANCE REPAIR until they get their AI act together! Will follow up after trying again tomorrow to reschedule!