I selected one star for Harco credit Union because that is the least you can give. The latest problem we have had with this business involves our Visa card from that institution. We had been having problems every month we were paying on our account when it was open. For instance if the minimum amount on our statement was $50 and we paid that amount they would then tell us the next month we hadn't paid the correct amount?!?! More than once we were were assessed $25 fees and I would need to call to get them reversed. Even though the interest rate on the card was reasonable (9.45 percent) we decided to close the card. I called them and we entered into a signed agreement with the credit union. That was over a year ago. One of the perks of doing that was that until the debt was paid off there would be 0 percent interest on the account and no late fees. Even though we were in the pandemic year we kept up with every payment as we said we would. Even so we started getting calls that we owed them some money and that we were late (how so if we were paying every month as agreed.?) I soon realized the people working there as Loss Mitigation Assistants were unkind and unhelpful people. I say this because as I was explaining to them we owed them no money one of them simply hung up on me. When I called back she said she wouldn't be disrespected by me. I did nothing to merit this behavior As the months went by I would check my physical statements and see that 0 percent interest was posted on the account. After about 5 months of checking I slacked off because I had no reason to believe anything would change And then recently I received a letter about a change in interest rates. That shouldn't apply to our account though I thought. Nonetheless when I sent a family member up to pay our agreed upon amount I requested that they ask the teller what rate we are currently paying( should be 0). They came home and said 7.95 percent. Knowing that was an error I called and got transferred to the Loss Mitigation Department. I left them a message which was never returned. Upon receiving my new statement today l checked and was charged the 7.95 interest rate. So i called the institution again determined to speak with someone and resolve the issue. I said please don't give me the Loss Mitigation Department again. The rep wasn't sure who I should talk to so I said how about the branch manager. She put me on hold and said she had talked to the Vice President of the company She assured my husband and myself he would call us by the end of next week ( this was today on Friday). We said he should call early next week and not keep us waiting. As I keep monthly budget records I started to check on past months where Harco Credit Union had also charged us interest on past months. I came up with $388 we paid this institution on interest charges that should never have been assessed. So instead of our monthly payment going strictly towards paying the principal on the account the past 8 months have seen excessive finance or interest charges. How the institution plans to remedy this I have no idea. In the meanwhile i plan to check if Harco Credit Union is FDIC insured as banks are. Sometimes the credit unions have other insurance they carry. This is very important since the rep I talked to today simply stated to us- "it was a glitch in the system. Everyone was affected". My question- 8 months and no one figured this out ?!?! The rep took a very lighthearted approach to this and seemed very amused She said she understood why I was upset. i plan to follow up with another review when I find out what Harco intends to to about this mess!! read more

This bank has horrible customer service and is a joke , do not bank here , waster of time and energy , been a customer there since 1992 and have had enough read more

I never ever had a late payment in 42 years. I got a car loan with this credit union. All of sudden 2 late payments because they did not pull the money out of my account. They did not even let me know of the issue. I would not trust this credit union. read more

The Abingdon Branch has the worst customer service. My husband and I was supposed to refinance our car but the Branch was robbed on Wednesday then on Thursday (New Years Eve) I tried to call the Branch several times and left messages for the Customer Service Rep without any response. Then I got an email at 10 am and the Branch was closing at 12. I went to the Branch with my husband and sat from approximately 11;25 10 12 (closing time) to be told by the Customer Service Rep that " we are closing at 12 and I have an appointment). I asked her why the other Rep couldn't do the loan. Her response was " J couldn't do the loan." My response was why can't the Mgr. do the loan? The Rep then walked away and the Mgr. who was on the phone while we sat for more than 30 minutes doing her personal calls came out to tell us that the Credit Union computers was going to shut off to update their system at 12(coincidentally). I worked in numerous banks and Credit Union and know that this answer was a total lie.I will never do any business with this place. Apparently I over heard the Mgr. taking about her husbands personal loan that she currently owes $300 on and was wondering when she will have late charges while we sat. How unprofessional ? There was another customer who was sitting and very upset because of the poor service as well. Management needs to address this because they are driving their customers away. Also the recommendation was to go to another Branch. If their system was going to be shut down then why send us to another Branch? We couldn't go to another Branch because they would be closed by the time we got there. Stay away from Harco everyone! read more