All around sloppy performance and they made my yorkie look like an idiot. I could have done better myself and have. Will never use them again, I called to file a complaint with the owner and they were so petty as to call my mom a liar(she dropped off the dogs as I was in an appointment), deny the fact that there is a "Yorkie cut" but then later said she new exactly what I was saying. Not only did they mess up my dog, that I have worked against 32 allergens and overall skin issues for the last 5 years, they couldn't even ring it up correctly. I paid $50, and I quote, for them to "experiment with the length a bit"... he looks like a naked mushroom with eurobangs. I finally had the long beautiful hair that he was born to have and these idiots just proved their unworthiness again; when I called back as I lost service and called back to be hung up on repeatedly. They didn't offer an apology or a civil way to make things right. Unfortunately I fell prey to these less than professional and ignorant ppl, don't allow the same to befall your fur babies. My poor tucker is hiding under a desk because he was so proud of his hair. read more