I went to this salon a few weeks ago, and it was the worst experience I've ever received.The nail tech used a nail drill WITHOUT the sand paper the entire time. He used just the metal of the nail drill on HIGH on my natural nail beds the entire time! I told this tech how he was hurting me at least 5 times, all my nail beds were burning. I kept pulling my hands back and then he just started spraying my hands with what I assume is alcohol.He never apologized, or turned down the drill. My fill was done in 25 minutes; the entire service from drilling my previous gel, applying the acrylic, placing my nails under the light, etc. my nail beds were hurting when he was applying the acrylic and hurting even more under the UV light. My nails were sticky when I left. I called the shop right after I left and spoke to the gentleman in the front who greets everyone, he responded with "well, what do you want?" I explained to him I wanted them to be notified that their nail techs are performing services that are not sanitary and I didn't appreciate that I paid for a service that I was highly unsatisfied with. I explained to that man that my nails looked completely fine.
A couple days go by, and I contact the shop because I wanted a refund. I spoke with that same gentleman again, and I advised him I wanted to speak with a manager or owner. He said if i have a complaint on my nails i should send them a picture of how they looked. I kept telling him that the way they looked fine, but I paid for a nail tech to perform SAFE nail practices, i did not pay for them to try damage my nail beds or try to just rush me out. He took responsibility that the nail tech was at fault and said i could come in and get them redone by another tech. I explained once again that they looked fine, and there's no reason for me to come in and get a fill. Secondly, my nail beds were still damaged and i was not trying to go through more drilling. He said they could offer 50% off gift certificate. I advised the service wasn't about a color on my nails, and I wanted a full refund, so he said he they would honor a gift certificate for that shop. He passed the phone to a woman who tried to defend this nail tech, and she said " well it was done so fast because some nail techs are more experienced then others." I told them to pay back the cameras and they'll see I wasn't lying. She tried to say i have sensitive nail beds. I'm no nail tech, but I've been getting my nails done for 10 years and i have never had a nail tech be so rough & unsanitary. The phone was passed back to the guy who told me if i could come in that day to get the certificate. I will take responsibility that i did not go that day, i am 9 months pregnant and live all the way across town.
Yesterday I went into the shop to get a fill and spoke to the gentleman I had been communicating with over the phone. I politely told him how I should have a gift certificate due to the circumstances that happened the last time I was in the shop. This man was so rude and loud " that's not valid anymore. I told you 1-2 days to come pick up that certificate so i could see your nails. 3 days MAX. Now that you want a fill? you want that certificate? That's not how we roll"
EXCUSE ME? He NEVER said I had a certain time period to come pick up the certificate. Secondly, I told him AGAIN my nails looked fine, that was not the complaint so why would he need to look at my nails? . I told him i live all the way across town, I'm not just going to drive all the way over there. Isn't the point of the a certificate to come back to the shop to receive service? He got to loud and humiliated me in front of the entire shop, yelled at me to the point I just left. He made it look like I was just trying to be cheap, when in fact I was just frustrated with their customer service. read more