The product quality is exceptional. Customer service is first class. Got lots of compliments on…read morethe product.

My review still stands. I had to call several times and keep following up because they never…read moreupdated me. I then called in got the young lady in the evening and when she answered she was nice about it but she INDEED said that she had to pick up her son and was at his school and would be there to deliver at 9pm. I waited by the door and she never arrived! When I reached out again for a refund, I was then asked for my Zelle information which she did in fact refund me. The problem was not the refund - the problem was the fact that the company was unprofessional and the flowers were never delivered to my mother who had knee surgery. As prompt as this owner was to reply - this is how prompt the owner should have been to deliver our flowers! I'm allowed to give a bad review where bad reviews are deserved and the 1 star given was because I was told several different time frames and the business never delivered! Rather this was 6 years ago, or 2 - the issue remains that this company still fails to deliver excellent customer service and products paid for to customers. Now this is MY review of MY experience which was not pleasant at all! A thoughtful surprise turned into me having to go to Pro flowers when I wanted to support black and support locally! As a correction - my aunt found the place because they were out of state wanting to get a group gift and get my mom some flowers but I was the person who ordered them. As a tip and word of advice for the new owner or "management" it would behove you not to "clap back" but actually deliver on what you said you would do! To all inquiring about their service - See original post below: Wow! Wow wow! I am actually laughing hysterically as I type this review. My mom had surgery and one of our family members found this place randomly without checking on Yelp and it was a complete disaster. We were told the person was coming yesterday and then today and then rescheduled for tomorrow. We waited and around 8:56pm decided to just go ahead and request a refund because the customer service was horrible lol The young lady was sweet but literally answered and said she was picking up her son from school. I can't make it up. Read and believe the comments! Always come to yelp first lol

I've purchased floral arrangements a few times from here and have been impressed each time! Most…read morerecently, purchased flowers for my sister's birthday - the arrangement was stunning and a great value for money! I called to see when it would be delivered and the lady who answered the phone was pleasant and professional. Highly recommend!

The flowers were beautiful and carefully arranged. The bouquet looked lovely in real life. I just…read morethought it would be more full.

I had an awful experience despite making every reasonable effort to resolve the issue. I placed two…read moreseparate plant orders using the same information both times, yet I still received the wrong plants. To make matters worse, the customer service I received while trying to fix the problem was extremely poor.

Ordered 3 times. Great customer service and healthy plants. Delivery times could be better but very…read moreresponsive team

If you are African-American or Hispanic, you may want be very careful coming to this supply store…read moreand really watch how you're being treated never accept being second best we all deserve better. This morning I drove 24 miles after picking up a u-haul trailer to purchase a tree from Masters landscape and supply and after going through the line to pay for my tree and I headed directly to the yard To recover my tree. I was the first one in the yard yet I was ignored by the forklift driver for over an hour. In fact The forklift driver loaded four trucks that weren't even in the lot when I got there I am one of the last people to play the race card because I have a lot of Caucasian friends all over the world. And I know that they would never condone this type of behavior from a business. Finally I got tired of waiting so I pulled my truck and trailer back to the front of the building and I walked back into the store and got in line to wait for a refund. Suddenly one of the managers approached me and asked if I was loaded and I told him no that I was in line to get a refund. He said please come with me and I'll take care of this right away and he got me loaded immediately. In addition he offered an apology. Also I think he sent the forklift driver over to apologize and I accepted the apology. But that doesn't change the way I felt and it certainly doesn't excuse the way they acted based on my color or at least that was my perception. I purchased a tree but I will never visit this location again and what a shame. While I was waiting I saw a lot of stuff that I needed for my yard but I can't in good conscious buy from a business that allows employees to disrespect me, devalue me, my time or that of people who look like me. Perhaps the name of their business [Masters] has really gone to their heads and they are starting to believe their own bullshit. What a damn shame!!!

Always friendly staff and great selection of plants and annual flowers. Best long needle pine straw…read morearound.

Our family was having trouble finding a florist for my Mom's funeral and after exhausting efforts,…read morewe finally contacted Dina! This as at 5:00pm and by the next morning, she had the Casket Spray, and 2 other amazing arrangements done and delivered to the funeral by the next morning in time for visitation which required her to work all night!!! Everything was absolutely PERFECT!!!! 5 stars is too low for the amazing service provided to my family!!!! Thank you so much!!!

I seriously cannot say enough good things about Dina & Flowers By Impressions. From the beginning…read moreshe was professional and very helpful. Everything at the wedding looked better than any pictures I showed her and was more than I ever expected. I would not hesitate to use Dina and her company again for future events! Thank you, Dina for your professionalism and excellent work.