Doctor Hanser is a nice person. Generally his staff can fit me in for an appointment that very day if need be. He does have a slight problem with cutting me off before I'm done telling my entire story, but perhaps that is because he has already diagnosed the problem?? His office is convenient to get to if you live in the Heights. His nurses are just ok. Honestly, he would get an easy four stars if his walls were not so thin that I could hear the conversations with the patients in the rooms next door. Seriously, I just REALLY don't need to hear some of that personal stuff. Also, if his wait in the waiting room was a little more on time, that would be helpful too. read more