Great caring office and dentist!! Grateful to find. Dr K is very knowledgeable and patient with…read morechoice's available.

Would give 0 if I could. After being threatened by their billing department because they didn't…read morebill my insurance correctly with finance charges, I had to pay my cleaning out of pocket.

What a nightmare. The use poor X-ray equipment and can't detect cavities well. My child changed…read moredentists and has 11 cavities between visits. These are not all new and missed by this office I'm not only one. Similar Families that have switched offices have had similar findings. This place should be shut down

Very Disappointing Experience - Lack of Transparency and Poor Communication…read more I visited this clinic today for my second periodic evaluation, which should have been covered under the in-house insurance plan I purchased from them (which includes two free visits). However, I was shocked to be charged $262 today without any prior notice. They claimed that because I used a different insurance for a tooth removal at another visit, my in-house insurance was void. This was never communicated to me--neither when I used the other insurance nor at the start of today's visit. At no point did anyone inform me that I would be charged or that my plan was no longer valid. This lack of transparency and failure to communicate important information is unacceptable. Patients deserve to be clearly informed about their benefits and any potential charges before services are rendered. I feel misled and extremely disappointed with the way this was handled. I will not be returning and cannot recommend this practice to others.

I don't have a google account so am providing a review on Yelp. After much research online, I…read morefound Bass & Watson Family Dental--reading how many patients had such good experiences as described in their reviews. My primary concern was that the practice have pleasant and professional dentists and staff and that they be current on all dental-related technology. Having moved from Florida in April, I felt a little spoiled with the dentist I had seen for more than 15 years. I was not disappointed with my visit to Bass & Watson and feel like I have found the dental practice I hoped for. All front desk staff were friendly, professional, and helpful--greeting me with a smile and welcoming words. Allison brought me back to the treatment area--ensuring that I was fully informed about how the visit would proceed, the time it would take, describing everything she was doing, and making extra efforts to make me comfortable along the way. She is a gem. Upon meeting Dr. Watson, I was relieved because it was obvious he was detail oriented, professional, and experienced--and he also had a terrific chair-side manner. I'm no stranger to the dentist office after having a lot of work done on my teeth over the past 3 decades, so I know what feels right in a dental office environment and what doesn't. After this first visit, I'm totally glad that I chose this practice for my dental care. Thank you to all of the people at Bass & Watson who I met and interacted with today.

I have extreme anxiety visiting the dentist. When I moved to Raleigh a year ago, I began my search…read moreand Bass and Watson Family Dental stood out. The front desk team was extremely kind and knowledgeable. They were patient with me while I asked questions and recommended Dr. Bass based on my needs. When I went in for my consultation, Dr. Bass listened to all my concerns and answered any questions I had. He also provided me a treatment plan that worked best for my wallet. When I started the treatment plan, he allowed me to schedule when it was best for me, explained step by step expectations, allowed me to choose something to watch on the TV. He also provided me a neck pillow as I suffered from a car accident. He would take breaks as I needed and allowed me to hold onto a tool (suction tool) to allow my to use it when I needed and this helped me feel I was in control. The treatment was quick, painless, and my teeth look beautiful. This place is absolutely amazing. Everyone on staff is talented and kind. Dr. Bass put my mind and anxiety at ease. I LOVE going to the dentist now! Thank you Bass and Watson family !!!

I have been a patient of Dr. Chirnalli at Apex Smiles for several years. A couple of months ago, I…read morementioned that my teeth seemed dull in color and decided to undergo the teeth whitening treatment. Oh, my goodness! What a difference! Although I never considered my teeth yellow but only dull, the treatment has proven me wrong. The whiteness is nearly unbelievable and so satisfying. Whitening my teeth has improved my smile and my face! I find myself smiling so much more. Dr. Chirnalli is professional, kind and shows a remarkable dedication for excellent service to his patients. I count myself fortunate to be under his care. I thank Dr. Chirnalli and his team a thousand times over!

I am so grateful for my dentist Dr. Chrinalli is amazing. Not only did he take amazing care of me,…read morebut they really listened to what I wanted and somehow made it even better than I imagined. They were so patient and kind the entire time, with the absolute best bedside manner that instantly put me at ease. The difference they made has brought my confidence back in such a big way, and I honestly can't stop smiling. I'll forever be thankful for the care and heart they put into their work. Myla H

Dr. Solanski which is the new dentist working in this office is magnificent! she did work for…read moreRiccobene in Wakefield office but moved here to be closer to her home. I live an hour from the Apex/Cary area and I will continue to drive that hour to get here! They recently had a complete change in the front office which changes your complete experience!! They are now so friendly, professional, and truly care!! I even complimented on the office managers, Jennifer King, and she gave them to me. That should tell you a lot!! I can't express enough how professional and friendly Dr. Solanski and the complete staff are. If you are even thinking about looking for a new dentist, walk this way! You will never leave disappointed!

BEWARE!!! BEWARE !!!!! BEWARE !!!!!!…read more I have had 2 separate incidents with this office and it has cost me over $5000. I asked about a night guard for TMJ and they told me they could make it - a gal questioned the wires in the guard and the gal with her said the lab would figure it out. The guard came back with no wires and they didn't return the old guard. My insurance would only pay for 1 guard in a 12 month period. So it cost $4000 to get the correct guard made as the TMJ issues were returning and I had severe pain in my jaw. In December I had an exam and was told I needed 2 crowns. I told them I wanted to wait until January because I was changing insurance. THE DENTIST AND THE HYGENIST TOLD ME I SHOULD DO IT NOW - IN DECEMBER- BECAUSE THERE MIGHT BE A WAITING PERIOD WITH THE NEW INSURANCE. I went back December 30th and paid the balance in full. I went back for the final crowns in January. They billed my "old insurance" in January and the claim was denied. Now I am being billed over $1600. Angela, the office manager, told me that there are notes in the file that said to keep the "old insurance" until the crowns were delivered. THAT IS FALSE!!!! I was told to get everything done on the old insurance. But now it is my fault because I should have known that they would have to bill my insurance for the permanent crowns. But isn't it nice that they will settle with me if I pay $1000 instead of the $1600 that was not paid by insurance. THEY ARE DOING ME A BIG FAVOR BY TRYING TO REDUCE THE BILL. Interesting - if your office is not in error due to the false note in my file - why are you offering me a "DEAL". BEWARE BEWARE BEWARE This office does everything to get MONEY !!!!! I would give a -10 if the rating was available.

nicest staff and sweetest hygienists! I used to be terrified of the dentist due to horrible…read moreexperiences in the past but they make it less intimating and really help me take care of my teeth!!

I would welcome the opportunity to provide a positive review seen here by other customers. I can…read moresee how people love the hygienist. She is fantastic and has such a great attitude. However, the front desk lady and the doctor, Sabine Schtakleff could have been more representative of excellent customer service. Here is the story - my wife had a tooth pulled by this doctor over a year and a half ago. She needed a filling for one of her teeth and scheduled an appointment with this doctor's office. She shows up, checks in, and has the procedure; when checking out with the same front desk clerk, she pays the 500$ and then is introduced to a unique yearly program called the 2023 Prime Membership plan. You pay an annual fee, and you get the services mentioned - it's a great idea! It also provides 10% off of procedures not part of the plan. But wait, you just charged us 500$. Could we have used this on that procedure?NOPE. Sorry, I told you about this program after your procedure the same day, and second, you charged me 500.00. So what are we talking about, 50$, right? Okay, so we went in for cleaning three days after the filling, and I spoke to the front desk clerk. I inquired how come, my wife, was not presented with this program when she checked in three days ago? She said someone had made a mistake! - Ahh.. wait a minute, you are the person that checked her in - so it was you who made a mistake. So no issue yet, I figured I would l talk to the dentist, and clearly, the front clerk warned her about this situation. She was very defensive and continued to talk in circles about,"Oh, we don't go back and correct bills from the past ", But wait, this was the exact second after I was charged. This sound like a horrible business practice. I finally had to stop her from circling around and around. She was under the impression that we just got this paper advertisement today and not three days ago. I get it. If it was after she left the office and a month later was introduced to this plan, then of course! But that is not the situation. What should have happened three days earlier was this - "Hey, you know we have this new program, and if you sign up today, we can give you 10% off today's procedure and future procedures. So you should consider it since you do not have insurance." So I finally say, you won't credit me 50.00 and run the risk of losing a customer. YEP! she started with the circle BS, and I finally said to my wife - okay, what do you want to do. So she got out of the chair, and we walked out, taking our paperwork. Now here is the business thing! All she had to do was say - oh, okay, I didn't realize you were not offered this when you checked in. I would be happy to credit you the 50.00, and we can be a long-lasting relationship. But NO! So sad to see professionals need more business sense regarding customer satisfaction. The big kicker is that when talking to the hygienist, we discussed the possibilities of two implants, and I know those are about 5K each. Your loss, intelligent business person! Good Job!

I just wanted to throw a shout out for these guys. The people are so incredibly friendly, they…read moredon't keep you waiting and they take care of you without trying to push needless products or procedures. I highly recommend this practice, as long as I can still get an appointment, lol.

I do not mind going to the Dentist. I have always had good teeth. I am one of the lucky ones I…read moreguess. I made an appointment with Dr. Mark for a cleaning. Before we got into the chair he took me to his office and asked me a few questions. We chatted for 15 to 20 minutes and then we went to the chair. He introduced me to a few ladies that would be assisting him. I have to say after being there for 45 minutes, he told me more about my teeth in 15 minutes than other Dentists did in 15 years. Painless procedure in cleaning my teeth. Yes, they all wonder about them. My teeth just do not decay. But back to the visit. Excellent in every way and I was surprised in new technology they have. Top shelf Dentist, I would not hesitate in recommending him to anyone. The staff is great and accommodating.

Incredible experience as a new patient, start to finish from the moment you walk in. They are a…read moreboutique practice who considers your every preference (what TV station, blankets, warm towels, etc). Lindsay and Dr. Schuette were extremely thorough, scanned my teeth with iTero to educate me on my needs, and explained everything so it was very easy to understand. Fantastic team top to bottom!

Great staff great service. Never a chore going to see Dr. Shuette and staff. Best dentist in Apex.read more