Horribly awful stay here on Aug 29th 2016. Manager Sandy is an idiot and didn't even know if a coffee pot was in the room prior to our arrival. Upon check in, they too changed our room on us like another reviewer experienced, and also BOTH our room keys wouldn't work. Room small, dirty and definitely would not pass electrical inspections amongst others. At 11pm we attempted to use our front door keycard for the main entrance and the key would not allow us to be buzze in. 11pm at night with my 7 year old, what should we do?? Called the phone number, no answer, kept calling-no answer! We had no choice, and our knocking went unanswered by any other guests, so my husband and I cased the entire perimeter of the hotel until we found an open window with no screen and a box fan inside it. We carefully placed our 7 year old through the window to unlock the laundry room door. I called the next day and Sandy would NOT give me access to her superior! I demanded a refund, to which she called me back after she claims to have spoken to her manager and offered a full refund. 2 weeks later no refund went on our credit card. I called again, she said she forgot, and even confused me with another guests complaining with the same last name. "Manager" Sandy again said she would refund the room Monday morning, and did not. I ended up calling 3rd time and she said NO REFUND, blew me off and hung up. I called back and told her I was coming directly to the hotel to confront her and call the police, she hung up again. I left my job, went to the hotel at 1pm on a Tuesday and the hotel was locked up tight! There was NO hotel staff threre. I called the police demanding they arrive to file a report that the staff was not there and I was. I am forwarding that police report to my attorney, along with my cellphone records showing just how much I called the hotel during my stay and afterwards to get the refund, took photos while there and I am suing the hotel. This place is crap, the staff is not even a good word to use- more like local trash who collects a pacpycheck for not being there. My husband is a large contractor in OC, knows everyone! My attorney's 2nd home is 1 block up on the boardwalk. Had discussed my hotel choice with either of them, I could have saved much aggravation. But the photos looked great and clean...not the case. PLEASE do OC a favor and shut this pace down. BTW, the officer who arrived told me in the off season this place is a halfway house for the local drunks/druggies who need a cheap place to stay!!! Yuck! And I had my children in those beds. That thought makes me sick! read more