I have used Hannabery from time to time for needed HVAC repairs for almost 20 years. When ever the technicians come out, they are always knowledgeable, professional, courteous and considerate of costs. Today was no different. Pete diagnosed a couple different issues. He had the parts on the truck and explained everything as he progressed through his troubleshooting process. My AC is back up and running! Another successful Hannabery repair! read more

This contractor does not believe in Covid precautions and actively does its part to spread the coronavirus to customers' homes. The statements on its web site to the contrary are false. Its service man (whose name I am not disclosing) was at my house for routine maintenance a few days ago. At no time did he wear a face mask.  I'm vaccinated, and all the other contractors coming to my house recently have been vaccinated, too -- at least they say they've been. I'd think that vaccination would be good for business. At the end of the Hannabery call, when the service man asked for payment, he came into my home office and came closer than six feet to me as I handed him the check and signed his computer. Given the absence of a mask, I assumed that he had been vaccinated, but I asked him anyway if he had been.  He immediately became hostile and said that Hannabery doesn't require vaccinations or masks and that he would neither confirm nor deny if he had been vaccinated. I said that if I had known he hadn't been vaccinated, I would have been wearing an N-95 mask, which I have. He responded that even N-95 masks don't protect against the coronavirus, which is patently false.  He left the house in a huff. Apparently, Hannabery and its service man believe the anti-vaxxers, rather than Dr. Fauci, the Food and Drug Administration or the Centers for Disease Control. After he left, I had to open all the windows and wear an N-95 mask because I had no idea what the service man may have left behind. It is the service man's defiant attitude that is spreading the Delta variant and making people sick. The Hannabery web site says, "Our technicians wear gloves, face masks and booties."  In fact, they do not. A few days before the appointment, I received an e-mail from Hannabery with the service man's bio. According to Microsoft Word, the e-mail contains 413 words. It's in a tiny font. At the very end, the e-mail has the following disclaimer, "***Effective 06/28/21 the Pennsylvania mask mandate is being lifted.  If you still prefer our technician to wear a mask while in your home please contact our office prior to your scheduled service call.***" I didn't even notice it. I would like to know how this disclaimer in the e-mail squares with "Our technicians wear gloves, face masks and booties," which appears on the web site and DOES get noticed. In my house, I will determine who enters and who does not.  If I'd been warned that the service man wasn't vaccinated, I would have canceled the service or refused him entry. On the same day I had this experience, I e-mailed service@hannabery.com about my concerns. They never responded. Hannabery can take its anti-anti-Covid crusade to like-minded customers who also feel that the pandemic is a hoax. I have a relative who died from Covid after being on a ventilator for two weeks. I never gave informed consent to Hannabery about having an unmasked, unvaccinated employee in my house. Because of this incident, I've gone for Covid testing and am waiting for the result. This is the end of my eleven-year association with Hannabery. When I need routine maintenance next year, I will be hiring someone else. Apparently, their principles are more important than my money. read more

Hannaberry is an very reliable company. They are responsive to emergencies and regular service contracts. The install their products extremely well and we are pleased with this company and are a professional top notch HVAC company to deal with as we have had them for 20 years. read more

I have been using Hannabery HVAC since 1999 for both of the homes I have lived. I have many positive experiences and here are the top two ... In my first home I had my air conditioning system cracked and needed to be replaced. I had someone check it out and I could tell they had no idea what they were doing but communicated the system needed to be replaced. I called H-Bery and they checked it out and realized it was installed incorrectly and that it was under warranty. They replaced the system at no cost! Savings,, a lot! Started using their services ever since. I get their silver star bi annual servicing and have had no issues or emergencies. I bought my current home when it was only 8 years old and on their first visit they said " Your going to need a new system soon" that was in 2003 . It is now 2018 and I have the same system! I will say that about 10 years ago the " top half" of my heater needed to be replaced, they called around and couldn't find the parts and communicated I needed a entirely new system. The repair man took about an hour or two and repaired it and I didn't need the new system. They have made repairs many times and I trust them when they recommend something be replaced or repaired. All of my neighbors have had their systems completely replaced at least 6-7 years ago , they all blew up around the same time. To be fair most of them didn't service their systems correctly and they definitely didn't use H-Bery !!!! read more

Great service for both scheduled and emergency. Today was scheduled. Pete was prompt, polite, clean and informative. I will continue to use (and recommend) Hannabery for years to come. As always, thank you read more

They came to do a duct cleaning with two young guys who looked inexperienced. They where at the residence maybe 3 hours and charged is well over $800 for the service what a rip off. I would avoid them at all cost. They are way overpriced. To top it off they left light furniture piece's that where moved during the service in the same location...they couldn't even move those pieces back a few feet and they left material in my residence. Be aware stay away. read more

Our outside unit was emitting sparks and we were without AC on a hot day. Hannaberry came out promptly and fixed the problem. Jim H was great! read more

Changed coil in furnace when A/C quit. Unit worked for ten minutes and outside compressor won't run. +update 7/26 Mike, I Called and left a message on the machine. Better quality control is needed here. I did call Mike and left a message. I am doing this for an older widow who was frustrated leaving messages over the weekend after her repair and no AC in the summer heat. Maybe you do not feel it was right but that lady is like a family member to us and she needed help. Voicemails at your office were not helping her. I am glad she now has climate control restored after a week. read more

Not recommended. Extremely overpriced. Did not honor my warranty on an expensive Hannabery-installed air conditioning unit because someone else performed a one-time pre-season service on the unit. Really disappointing considering that I paid a premium to have the unit installed by them. Avoid. read more

I would not recommend. They did poor work and their COO "Dave" who called me back about the issues was rude and condescending. He called me back and immediately started attacking me verbally.. I explained to him I didn't think he was the COO because no one who runs a business would verbally attack a paying customer. The whole thing was probably the most unprofessional experience I've ever had with a service company. To make matters worse, when he defended the poor workmanship, he blamed it on a "new guy". When I mentioned if someone wasn't trained properly you probably shouldn't send them to someones house to work on their HVAC. His response was "well you know, good workers are hard to find these days". I wish this company good with that mentality. read more

The service department is excellent. Although they can be pricey at times; you can rest assure knowing the work is done right and by a highly skilled HVAC technician. Their emergency service is second to none. Technicians have always been very honest. read more

Hannabery installed a new heat pump system in our house. From the quote all the way through installation and follow up questions a few days later, Hannabery was very responsive. Everyone I dealt with was courteous and professional. The new system seems to be working great so far (installed on 2/27/17). Not a cheap investment but the pricing from Hannabery compared to other local companies was excellent. Would definitely recommend contacting Hannabery if you are considering getting work done. read more